Carbonio 25.12 Web access problems (Still?) - Carbonio General

RE: Carbonio 25.12 Web access problems (Still?)

CarC — Wed, 25 Mar 2026 15:40:06 +0000

@carloscunha

Hi,

That's strange. I did a test few minutes back and everything was fine.

I would really like to understand what is happening in your case.

Please feel free to suggest what we could do.

Thanks

I honestly don't know how to solve these problems, but today I can't even install Carbonio without encountering the error message.

The last test follows this pattern:

- VirtualBox VM
- Ubuntu 24.04
- DNSMASQ configuration (for simple and fast DNS resolution on the test domain)
- Apt update and upgrade
- Download the installation script
- Run the script
- Currently, there are no errors in this process (unlike before when it wouldn't even finish)
- However, the same error always occurs since the last 3 versions, webmail and web admin access errors.

NOTE: Since every comment I make requires moderation approval, and this takes a long time or isn't even approved, it's difficult to help in any way.

RE: Carbonio 25.12 Web access problems (Still?)

Sharif — Wed, 25 Mar 2026 14:42:52 +0000

@carloscunha

Hi,

That's strange. I did a test few minutes back and everything was fine.

I would really like to understand what is happening in your case.

Please feel free to suggest what we could do.

Thanks

RE: Carbonio 25.12 Web access problems (Still?)

CarC — Thu, 19 Mar 2026 13:16:38 +0000

nginx.log

2026/03/19 09:57:33  1651#1651: *1215 client closed connection while SSL handshaking, client: 127.0.0.1, server: 0.0.0.0:443
2026/03/19 09:57:36  1651#1651: *1217 SSL_do_handshake() failed (SSL: error:0A000416:SSL routines::ssl/tls alert certificate unknown:SSL alert number 46) while SSL handshaking, client: 192.168.0.21, server: 0.0.0.0:443
2026/03/19 09:57:36  1651#1651: *1218 SSL_do_handshake() failed (SSL: error:0A000416:SSL routines::ssl/tls alert certificate unknown:SSL alert number 46) while SSL handshaking, client: 192.168.0.21, server: 0.0.0.0:443
2026/03/19 09:57:36  1651#1651: *1219 connect() failed (111: Connection refused) while connecting to upstream, client: 192.168.0.21, server: carbonio.lab.com.br, request: "GET /services/catalog/services HTTP/2.0", upstream: "http://127.78.0.1:20012/services", host: "192.168.0.53", referrer: "https://192.168.0.53/static/login/"
2026/03/19 09:57:38  1651#1651: *1221 client closed connection while SSL handshaking, client: 127.0.0.1, server: 0.0.0.0:443
2026/03/19 09:57:43  1651#1651: *1223 client closed connection while SSL handshaking, client: 127.0.0.1, server: 0.0.0.0:443
2026/03/19 09:57:48  1651#1651: *1225 client closed connection while SSL handshaking, client: 127.0.0.1, server: 0.0.0.0:443
2026/03/19 09:57:53  1651#1651: *1227 client closed connection while SSL handshaking, client: 127.0.0.1, server: 0.0.0.0:443
2026/03/19 09:57:58  1653#1653: reconnect to memcached channel 127.78.0.1:20014 (rc: -2)
2026/03/19 09:57:58  1653#1653: recv() failed (111: Connection refused)
2026/03/19 09:57:58  1653#1653: reconnect to memcached channel 127.78.0.1:20014 fails
2026/03/19 09:57:58  1653#1653: memcached channel:127.78.0.1:20014 down, reconnect after:60000 ms
2026/03/19 09:57:58  1651#1651: *1231 client closed connection while SSL handshaking, client: 127.0.0.1, server: 0.0.0.0:443
2026/03/19 09:57:58  1654#1654: reconnect to memcached channel 127.78.0.1:20014 (rc: -2)
2026/03/19 09:57:58  1651#1651: reconnect to memcached channel 127.78.0.1:20014 (rc: -2)
2026/03/19 09:57:58  1654#1654: recv() failed (111: Connection refused)
2026/03/19 09:57:58  1651#1651: recv() failed (111: Connection refused)
2026/03/19 09:57:58  1654#1654: reconnect to memcached channel 127.78.0.1:20014 fails
2026/03/19 09:57:58  1651#1651: reconnect to memcached channel 127.78.0.1:20014 fails
2026/03/19 09:57:58  1654#1654: memcached channel:127.78.0.1:20014 down, reconnect after:60000 ms
2026/03/19 09:57:58  1651#1651: memcached channel:127.78.0.1:20014 down, reconnect after:60000 ms
2026/03/19 09:57:58  1652#1652: reconnect to memcached channel 127.78.0.1:20014 (rc: -2)
2026/03/19 09:57:58  1652#1652: recv() failed (111: Connection refused)
2026/03/19 09:57:58  1652#1652: reconnect to memcached channel 127.78.0.1:20014 fails
2026/03/19 09:57:58  1652#1652: memcached channel:127.78.0.1:20014 down, reconnect after:60000 ms
2026/03/19 09:58:03  1654#1654: *1235 client closed connection while SSL handshaking, client: 127.0.0.1, server: 0.0.0.0:443

RE: Carbonio 25.12 Web access problems (Still?)

CarC — Thu, 19 Mar 2026 12:57:09 +0000

@sharif

I did a fresh install (not an upgrade) to test the latest version on Ubuntu 24.04 and I'm having the same problem in both Webmail and AdminWeb: "Something went wrong"...

zextras@carbonio:~$ zmcontrol -v
Carbonio Release 26.3.1

arbonio videoserver installed successfully!
You must run pending-setups to configure it correctly.
======================================================
A processar 'triggers' para man-db (2.12.0-4build2) ...
A processar 'triggers' para libc-bin (2.39-0ubuntu8.7) ...
Scanning processes...                                                                                                                                                                                                                         
Scanning linux images...                                                                                                                                                                                                                      

Running kernel seems to be up-to-date.

No services need to be restarted.

No containers need to be restarted.

No user sessions are running outdated binaries.

No VM guests are running outdated hypervisor (qemu) binaries on this host.

Executing all setup scripts...

--------------------------------------------------------------------------------
Executing /etc/zextras/pending-setups.d/611-carbonio-message-dispatcher.sh
Insert the cluster credential password: 
Config entry written: service-defaults/carbonio-message-dispatcher-auth
Config entry written: service-intentions/carbonio-message-dispatcher-auth
Config entry written: service-defaults/carbonio-message-dispatcher-http
Config entry written: service-intentions/carbonio-message-dispatcher-http
Config entry written: service-defaults/carbonio-message-dispatcher-xmpp
Config entry written: service-intentions/carbonio-message-dispatcher-xmpp
Success! Data written to: carbonio-message-dispatcher/api/username
Success! Data written to: carbonio-message-dispatcher/api/password
Configuration reload triggered
===========================================================================================
Carbonio Message Dispatcher correctly set!
Database migration is now performed automatically, there's no need to do it manually anymore.
===========================================================================================
Setup successful, moving 611-carbonio-message-dispatcher.sh to /etc/zextras/pending-setups.d/done/
--------------------------------------------------------------------------------
--------------------------------------------------------------------------------
Executing /etc/zextras/pending-setups.d/621-carbonio-videoserver.sh
Insert the cluster credential password: 
Config entry written: service-defaults/carbonio-videoserver
Config entry written: service-intentions/carbonio-videoserver
Configuration reload triggered
Error! No key exists at: carbonio-videoserver/api-secret
Success! Data written to: carbonio-videoserver/api-secret
Job for carbonio-videoserver.service failed because the control process exited with error code.
See "systemctl status carbonio-videoserver.service" and "journalctl -xeu carbonio-videoserver.service" for details.
Script for carbonio-videoserver terminated with error
Setup script failed, keeping it
--------------------------------------------------------------------------------The service-discover password is:  5rP9O429Cp2peDyteY 
You can find it in file /var/lib/service-discover/password.

The PostgreSQL passowrd (DB_ADM_PWD) is: IzklpBTbMH1nqLkhBYk
Please store it in a safe place, otherwise you will need to reset it!

RE: Carbonio 25.12 Web access problems (Still?)

CarC — Thu, 19 Mar 2026 11:26:44 +0000

@sharif

I will only update after months of release and with complete certainty that there are no new or old problems returning. Unfortunately, my confidence in the product has been lost, and in fact, if there isn't a real reason to update, I won't...
In versions prior to 25.9, everything was very good.
I ended up migrating new installations to Zimbra Maldua and so far everything is ok, and in the future I intend to migrate the installations I have from Carbonio as well.
I know problems happen in any product, but how we deal with them makes a difference.

RE: Carbonio 25.12 Web access problems (Still?)

Sharif — Thu, 19 Mar 2026 05:25:38 +0000

@carloscunha

I would suggest you to apply the hotfix 26.3.1 that fixes the admin UI issues or may be a new installation to check the current status.

https://community.zextras.com/forum/postid/12098/

RE: Carbonio 25.12 Web access problems (Still?)

CarC — Wed, 18 Mar 2026 21:17:44 +0000

We had the same problem when upgrading Carbonio-CE 25.6.0 to 25.12.0 - all packages upgraded without major issues, pending setups -a run, modules restarted via zmcontrol and even the entire server rebooted. Webmail works just fine, e-mails are sent and received, just :6071 ends with "Something went wrong".

I've wasted invested some time into investigation so I can share my suspisions - I believe problem is related to the switch from carbonio-admin-ui to carbonio-admin-console-ui that happened somewhere between 25.6.0 and 25.12.0. Ubuntu package system handles the package conflicts pretty well and allows to only one of those to be installed, HOWEVER:
the fact that problem can be relieved by switching the entire admin/ contents with the ones from older Carbonio installation makes me believe that it is the contents of /opt/zextras/admin/iris/components.json that are incorrectly migrated to serve carbonio-admin-console-ui and a migration procedure to adjust the contents of this file to match the installed packages should be provided.

In fact, there are quite a few problems in any version above and in 25.9. Servers with previous versions run very well, and I don't intend to update, as it's been 6 months of the same problems and new ones appearing in each new version.

RE: Carbonio 25.12 Web access problems (Still?)

AdrianS — Mon, 02 Mar 2026 07:49:52 +0000

RE: Carbonio 25.12 Web access problems (Still?)

trinix — Sat, 21 Feb 2026 14:58:59 +0000

For me, the working way to fix this problem turned out to be this:

apt update
apt upgrade -y
apt install carbonio-ce -y
pending-setups -a
su - zextras
zmcontrol restart

RE: Carbonio 25.12 Web access problems (Still?)

warlock — Sat, 07 Feb 2026 13:06:49 +0000

Greetings. It works very well for me with Ubuntu 24.04 and CE 25.12. To solve this problem, use these commands:

sudo systemctl list-units carbonio*
chown zextras:zextras /opt/zextras/data/tmp/nginx/client
apt install carbonio-catalog
pending-setups -a
systemctl restart carbonio-directory-server.target
systemctl restart carbonio-appserver.target
systemctl restart carbonio-proxy.target
systemctl restart carbonio-mta.target
Reboot