Failed new instalation Carbonio 24.9.0 - Carbonio General https://community.zextras.com/forum/carbonio-general-thread/failed-new-instalation-carbonio-24-9-0/ Zextras Community Discussion Board en-US Sat, 18 Jul 2026 09:03:12 +0000 wpForo 60 RE: Failed new instalation Carbonio 24.9.0 https://community.zextras.com/forum/carbonio-general-thread/failed-new-instalation-carbonio-24-9-0/#post-9329 Mon, 28 Oct 2024 15:19:19 +0000 Hello

Today I was testing the new version of Carbonio CE 24.9.0 on Ubuntu server 22.04.5 LTS using the script for single server

Ubuntu **24.04** is not supported by Carbonio yet, and the script in the docs has never been tested against 24.04.

 

]]> Carbonio General stefanodavid https://community.zextras.com/forum/carbonio-general-thread/failed-new-instalation-carbonio-24-9-0/#post-9329 RE: Failed new instalation Carbonio 24.9.0 https://community.zextras.com/forum/carbonio-general-thread/failed-new-instalation-carbonio-24-9-0/#post-9275 Tue, 22 Oct 2024 16:35:51 +0000 @lctrack

Hi,

I had a similar problem in Ubuntu 24.04 LTS, when using Ubuntu 22.04 LTS this problem did not occur, it seems that the latest version of Ubuntu is not yet supported.
If you installed Ubuntu 22.04, check that it has not been updated to 24.04

Run

lsb_release -a

]]> Carbonio General Leonardo Sanisaca https://community.zextras.com/forum/carbonio-general-thread/failed-new-instalation-carbonio-24-9-0/#post-9275 Failed new instalation Carbonio 24.9.0 https://community.zextras.com/forum/carbonio-general-thread/failed-new-instalation-carbonio-24-9-0/#post-9273 Tue, 22 Oct 2024 15:18:48 +0000 Hello

Today I was testing the new version of Carbonio CE 24.9.0 on Ubuntu server 22.04.5 LTS using the script for single server, however during the installation process it gets stuck in the Creating galsync account for default domain... phase and checking the logs I realize that the mysql service has failed and therefore the installation does not continue.

This is the log

Tue Oct 22 09:51:55 2024 *** Running as root user: /opt/zextras/libexec/zmmyinit
* Creating required directories
* Generating mysql config /opt/zextras/conf/my.cnf
* Creating database in /opt/zextras/db/data
* Starting mysql server
* Failed to connect to mysql...retrying
* Failed to connect to mysql...retrying
* Failed to connect to mysql...retrying
* Failed to connect to mysql...retrying
* Failed to connect to mysql...retrying
* Failed to connect to mysql...retrying
* Failed to connect to mysql...retrying
* Failed to connect to mysql...retrying
* Failed to connect to mysql...retrying
* Failed to connect to mysql...retrying
* Failed to connect to mysql...retrying
* Failed to connect to mysql...retrying
* Failed to connect to mysql...retrying
* Failed to connect to mysql...retrying
* Failed to connect to mysql...retrying
* Failed to connect to mysql...retrying
* Failed to connect to mysql...retrying
* Failed to connect to mysql...retrying
* Failed to connect to mysql...retrying
* Failed to connect to mysql...retrying
* Failed to connect to mysql...retrying
* Failed to connect to mysql...retrying
* Failed to connect to mysql...retrying
* Failed to connect to mysql...retrying
* Failed to connect to mysql...retrying
* Failed to connect to mysql...giving up!
Tue Oct 22 09:54:40 2024 done.

The instalation is stop on Tue Oct 22 09:56:59 2024 *** Running as zextras user: /opt/zextras/bin/zmgsautil createAccount -a galsync.e9sq7f_7f3@domain.com

There seems to be a problem with the carbon-mariadb package. Is there a solution for this problem?

]]> Carbonio General lctrack https://community.zextras.com/forum/carbonio-general-thread/failed-new-instalation-carbonio-24-9-0/#post-9273