Login broken after upgrade to 25.9.0 - Carbonio General

RE: Login broken after upgrade to 25.9.0

Sharif — Mon, 01 Dec 2025 10:43:34 +0000

@controloye

Hi,

"Something went wrong ....." in Admin/Login UI is related to carbonio-catalog.service most of the time.

We often suggest running pending-setups during troubleshooting because it ensures that all services are registered to the service mesh even if your system is single server. Therefore, storing the cluster password is very crucial for all future maintenance of that system.

After the installation or reboot, sometimes carbonio-catalog.service takes time to become fully operational. This is the time we mostly do not get the login page instead get "Something went wrong ..."

In this case, try to restart the carbonio-catalog.service manually. and then try logging again.

systemctl status carbonio-catalog.service

Also, When you are getting "Something went wrong ...", try to inspect the page to find anu clue from the console segment.

RE: Login broken after upgrade to 25.9.0

controloye — Sat, 29 Nov 2025 16:10:57 +0000

Hi

Something went wrong is welcome message on web interface and admin interface after installing Carbonio Release 25.9.0

the solution on forum is to run "pending-setups -a"

which always asking for cluster password while my server is single node then why asking for cluster password with following message:

Insert the cluster credential password: service-discover: error: unable to open removed link : cannot find Cluster credential in removed link , please copy the file from the existing server or upload it to LDAP
Cannot access to bootstrap token

Since I did not find any working solution

what I did to fix

1. Backed up two folders "web" and "admin" under /opt/zextras/

then copied these two folders "web" and "admin" from my old machine to new server and then it worked.

I have noticed there is size difference in both folders that means there may be some new code or files BUT newer never worked.

can you guide on this issue?

Thanks

RE: Login broken after upgrade to 25.9.0

kosh_ — Sun, 09 Nov 2025 12:04:57 +0000

And yet...
The zimbraMailIdleSessionTimeout parameter is buggy.
It's been set for 30 days and it's not working.
Logout the user with an flash message about the session date.
It was only with the help of the camera that I could see what was written there.

I set 40, 50, it doesn't work.
I set 60, it works.
These are the wonders

RE: Login broken after upgrade to 25.9.0

kosh_ — Fri, 07 Nov 2025 08:26:50 +0000

Hello!!

This helped me:

apt reinstall carbonio-catalog
pending-setups -a
su - zextras -c "/opt/zextras/libexec/zmproxyconfgen"

It showed me errors in the parameters:

Line 700: zimbraReverseProxyAvailableLookupTargets: ***.local

Line 804: zimbraReverseProxyUpstreamEwsServers: ***.local

Line 806: zimbraReverseProxyUpstreamLoginServers: ***.local

The local machine name was specified.
I corrected it by specifying the internet name.

RE: Login broken after upgrade to 25.9.0

vhmarx — Thu, 16 Oct 2025 18:50:43 +0000

Im having the same problem. And none of the below solutions have worked.

chown zextras:zextras /opt/zextras/data/tmp/nginx/client

Posted by: @hippiecool

↑

Thanks, this worked for me on numerous nodes even without ERROR in mysql_error.log. Not sure how this got broken from an upgrade.

apt install carbonio-catalog

pending-setups -a

reboot

RE: Login broken after upgrade to 25.9.0

Klug — Tue, 14 Oct 2025 14:55:59 +0000

Still no news from Carbonio/Zextras people...
So upset.

RE: Login broken after upgrade to 25.9.0

eliwap — Thu, 09 Oct 2025 18:05:48 +0000

Indeed :)

dnf install carbonio-catalog

pending-setups -a

reboot

All is working :)

RE: Login broken after upgrade to 25.9.0

sysadmin — Tue, 07 Oct 2025 13:07:47 +0000

Hi all,

I managed to fix the issue. If you have a backup—and I assume you do before running any updates—just restore the following folders from it:

/opt/zextras/admin  

/opt/zextras/web

In your working environment, rename the current folders to admin.old and web.old then copy the backup versions in their place. This restores functionality on version 25.9.0 using the old frontend. While this may cause minor issues, users can send emails and continue working. As an admin, you can unlock accounts, create new ones, etc.

Until Zextras provides a general fix, this workaround should help keep things running.

Hope someone finds it useful.

Adam

RE: Login broken after upgrade to 25.9.0

sysadmin — Tue, 07 Oct 2025 11:35:24 +0000

i all,

Yesterday I updated to version 4.4.3-1jammy, and after several hours of troubleshooting I discovered a critical issue with the carbonio-webui package:
Get:284 removed link jammy/main amd64 carbonio-webui amd64 4.4.3-1jammy

The package installs successfully, but it's completely empty — no frontend files are deployed. After installation, the Jetty webapps directory remains blank:

ls -al /opt/zextras/jetty_base/webapps/zimbra/

total 8
drwxr-xr-x 2 zextras zextras 4096 Aug 25 10:59 .
drwxr-xr-x 3 zextras zextras 4096 Oct 7 11:09 ..

This breaks the entire web interface. I strongly recommend not updating until the repository is fixed or a working .deb is provided.

Can someone from Zextras confirm whether this is a packaging error or an intentional change?

Adam

RE: Login broken after upgrade to 25.9.0

hvillemoes — Mon, 06 Oct 2025 20:54:24 +0000

It resolved mine too - please update the documentation.