RE: trying to take backup of mailboxes fail for most boxes but work with others ?

haffi — Sun, 10 Nov 2024 15:50:14 +0000

After many hours of troubleshooting, I finally found the solution.

The issue was related to the domain settings in the admin panel. The “public service protocol” was not defined for some domains, while it was set for others.

As soon as I set the public service protocol to HTTPS (Secure) for the affected domain, accounts under that domain started working correctly.

trying to take backup of mailboxes fail for most boxes but work with others ?

haffi — Sun, 10 Nov 2024 15:24:30 +0000

a failed one

/opt/zextras/bin/zmmailbox -z -m user@example.com -u https://localhost:7071 getRestURL "/?fmt=tgz" > /tmp/user@example.com.tgz
ERROR: zclient.IO_ERROR (Unable to get resource from 'http://mail.exmaple.com/home/user@example.com/?fmt=tgz' : Connection refused) (cause: java.net.ConnectException Connection refused)

a working one

/opt/zextras/bin/zmmailbox -z -m user2@example.com -u https://localhost:7071 getRestURL "/?fmt=tgz" > /tmp/user2@example.com.tgz

so like 95% of my users I cannot take backup of , others just work fine.

The none working backups of users, are users that have their mail and web working just fine.

trying to take backup of mailboxes fail for most boxes but work with others ? - Carbonio General

RE: trying to take backup of mailboxes fail for most boxes but work with others ?

trying to take backup of mailboxes fail for most boxes but work with others ?