Carbonio not using the virtual hostname properly - Install & Setup https://community.zextras.com/forum/carbonio-setup/carbonio-not-using-the-virtual-hostname-properly/ Zextras Community Discussion Board en-US Tue, 21 Apr 2026 11:30:47 +0000 wpForo 60 RE: Carbonio not using the virtual hostname properly https://community.zextras.com/forum/carbonio-setup/carbonio-not-using-the-virtual-hostname-properly/paged/2/#post-9401 Wed, 06 Nov 2024 03:15:44 +0000 Does this problem remain unfixed in 24.9.7?

I wish fix as soon as possible.

]]> Install & Setup funifuni https://community.zextras.com/forum/carbonio-setup/carbonio-not-using-the-virtual-hostname-properly/paged/2/#post-9401 RE: Carbonio not using the virtual hostname properly https://community.zextras.com/forum/carbonio-setup/carbonio-not-using-the-virtual-hostname-properly/#post-7738 Thu, 04 Apr 2024 19:08:08 +0000 Can someone from Carbonio support chime in here?  It's supposedly supposed to be working in this latest version. 

]]> Install & Setup rwebb616 https://community.zextras.com/forum/carbonio-setup/carbonio-not-using-the-virtual-hostname-properly/#post-7738 RE: Carbonio not using the virtual hostname properly https://community.zextras.com/forum/carbonio-setup/carbonio-not-using-the-virtual-hostname-properly/#post-7699 Mon, 01 Apr 2024 14:28:06 +0000

You have to setup zimbraVirtualHostName (to the same value than PublicServiceHostname) if you want to log in using only username and not username@domain.tld.

I do have that set and verified for two domains on the box yet the login still requires the @domain.tld to log in.  Also I'm using the same thing on a zimbra machine and it's set up and working so I know how to use the function - I'm just not seeing it working on Carbonio.  I don't know if I'm missing something or if it's broken. 

]]> Install & Setup rwebb616 https://community.zextras.com/forum/carbonio-setup/carbonio-not-using-the-virtual-hostname-properly/#post-7699 RE: Carbonio not using the virtual hostname properly https://community.zextras.com/forum/carbonio-setup/carbonio-not-using-the-virtual-hostname-properly/#post-7686 Sun, 31 Mar 2024 16:21:30 +0000 .../...

Rebooted the entire server and then going to mail.exampleA.com I get the login and I try to login with just the username and it says invalid.  I add @exampleA.com to the username and it works. 

PublicServiceHostname and zimbraVirtualHostName are two different things.

PublicServiceHostname is used internaly for some apps/links (password change, drive, etc).
zimbraVirtualHostName is used for handling the login (without domain) and to link with the listening IP (using zimbraVirtualIPAddress).

You have to setup zimbraVirtualHostName (to the same value than PublicServiceHostname) if you want to log in using only username and not username@domain.tld.

 

]]> Install & Setup Klug https://community.zextras.com/forum/carbonio-setup/carbonio-not-using-the-virtual-hostname-properly/#post-7686 RE: Carbonio not using the virtual hostname properly https://community.zextras.com/forum/carbonio-setup/carbonio-not-using-the-virtual-hostname-properly/#post-7677 Fri, 29 Mar 2024 19:38:21 +0000 Documentation seems to indicate that I need to use virtual IP addresses for this to work?  Can anyone confirm? 

This is the Documentation Link where it talks about zimbraVirtualIPAddress.  

Rich

]]> Install & Setup rwebb616 https://community.zextras.com/forum/carbonio-setup/carbonio-not-using-the-virtual-hostname-properly/#post-7677 RE: Carbonio not using the virtual hostname properly https://community.zextras.com/forum/carbonio-setup/carbonio-not-using-the-virtual-hostname-properly/#post-7661 Thu, 28 Mar 2024 20:35:30 +0000 According to the latest release notes for version 24.3.0 this is apparently fixed and working, however I cannot make it work.  Release notes:

Simplified Login Experience for Users

The latest update to Carbonio CE webmail introduces a streamlined login experience, eliminating the need for users to type their full email address. With this enhancement, users can now log in using just their username and password, enhancing convenience and efficiency. Administrators have the flexibility to configure domain-specific virtual host names, ensuring seamless access management across various domains. This improvement prioritizes user experience and simplifies the login process, providing clarity on default domain association without additional user input.

I have two domains currently on my test server with certificates from Let's Encrypt.  Both domains are presenting the appropriate certificate.  I have their login URL in the virtual host name area field in the admin panel for each respective domain so it should be able to determine where I'm trying to log in.  I still must supply @domain.tld after my user name in order to log in.  Is there a setting somewhere that I have to toggle this feature on? 

Thanks,

Rich

]]> Install & Setup rwebb616 https://community.zextras.com/forum/carbonio-setup/carbonio-not-using-the-virtual-hostname-properly/#post-7661 RE: Carbonio not using the virtual hostname properly https://community.zextras.com/forum/carbonio-setup/carbonio-not-using-the-virtual-hostname-properly/#post-6963 Tue, 23 Jan 2024 11:04:22 +0000 I have only two domains: main with all users, example.com, and the server hostname one created during installation, mx1.example.com. I wanted to set example.com to default, but changing hostnames in GUI didn't work for me either. I solved it with editing zimbraDefaultDomainName in LDAP (located at cn=config,cn=zimbra).

]]> Install & Setup danijel.tudek https://community.zextras.com/forum/carbonio-setup/carbonio-not-using-the-virtual-hostname-properly/#post-6963 RE: Carbonio not using the virtual hostname properly https://community.zextras.com/forum/carbonio-setup/carbonio-not-using-the-virtual-hostname-properly/#post-6513 Tue, 28 Nov 2023 21:08:44 +0000 @rwebb616 if you have multiple domains/vhosts, you should always use the full email address, including the domain portion, despite what's written on the docs and on the AP. We're fixing this right now.

(There are technical reasons for this current behaviour, but in the future we might change it)

@stefanodavid

I hope it changes because without it there is no point to having Virtual Hosting.  People don't want to have to type their entire domain name when logging in especially if they have a super long domain name.  This has been a part of Zimbra since the beginning - I would hope Carbonio follows suit.

 

]]> Install & Setup rwebb616 https://community.zextras.com/forum/carbonio-setup/carbonio-not-using-the-virtual-hostname-properly/#post-6513 RE: Carbonio not using the virtual hostname properly https://community.zextras.com/forum/carbonio-setup/carbonio-not-using-the-virtual-hostname-properly/#post-6498 Tue, 28 Nov 2023 08:19:04 +0000 @rwebb616 if you have multiple domains/vhosts, you should always use the full email address, including the domain portion, despite what's written on the docs and on the AP. We're fixing this right now.

(There are technical reasons for this current behaviour, but in the future we might change it)

]]> Install & Setup stefanodavid https://community.zextras.com/forum/carbonio-setup/carbonio-not-using-the-virtual-hostname-properly/#post-6498 RE: Carbonio not using the virtual hostname properly https://community.zextras.com/forum/carbonio-setup/carbonio-not-using-the-virtual-hostname-properly/#post-6457 Tue, 21 Nov 2023 21:31:54 +0000 I honestly can't see anything wrong on your setups... I do it exactly as you described and it's working flawlessly.

]]> Install & Setup anahuac https://community.zextras.com/forum/carbonio-setup/carbonio-not-using-the-virtual-hostname-properly/#post-6457