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            <title>
									Error while performing service-discover setup-wizard - Install &amp; Setup				            </title>
            <link>https://community.zextras.com/forum/carbonio-setup/error-while-performing-service-discover-setup-wizard/</link>
            <description>Zextras Community Discussion Board</description>
            <language>en-US</language>
            <lastBuildDate>Sat, 11 Apr 2026 23:40:45 +0000</lastBuildDate>
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            <ttl>60</ttl>
							                    <item>
                        <title>RE: Error while performing service-discover setup-wizard</title>
                        <link>https://community.zextras.com/forum/carbonio-setup/error-while-performing-service-discover-setup-wizard/#post-11931</link>
                        <pubDate>Fri, 06 Feb 2026 13:31:45 +0000</pubDate>
                        <description><![CDATA[@kdmiller45 
There are some issues in your hostname and /etc/hosts configuration. Try followings:

Always use FQDN format when setting hostname; for example- mail.example.com
Configure /...]]></description>
                        <content:encoded><![CDATA[<p>@kdmiller45 </p>
<p>There are some issues in your hostname and /etc/hosts configuration. Try followings:</p>
<ul>
<li>Always use FQDN format when setting hostname; for example- mail.example.com</li>
<li>Configure /etc/hosts as instructed in the official documentation. <a href="https://docs.zextras.com/carbonio-ce/html/install/preliminary.html#setting-hostname" target="_blank" rel="noopener">Link</a></li>
</ul>
<p>So in short:</p>
<pre contenteditable="false">hostnamectl set-hostname mail.example.com

# Remove unnecessary things from /etc/hosts
&gt; /etc/hosts

# Add recommended entries to /etc/hosts

cat &lt;&lt;EOF&gt;&gt; /etc/hosts
127.0.0.1  localhost
192.168.0.51   mail.example.com   mail
EOF

# Check /etc/hosts after configuration
cat/ etc/hosts</pre>
<ul>
<li>Do not leave any ipv6 references in /etc/hosts</li>
</ul>
<p>Now what causes the issue you encountered, to begin with:</p>
<p>among few things, one of them is when you execute the service-discover setup-wizard it tries to connect to your ldap via resolving your hostname and IP address. And when /etc/hosts are not properly configured, then it fails to resolve. </p>
<p>Hope it helps.</p>]]></content:encoded>
						                            <category domain="https://community.zextras.com/forum/carbonio-setup/">Install &amp; Setup</category>                        <dc:creator>Sharif</dc:creator>
                        <guid isPermaLink="true">https://community.zextras.com/forum/carbonio-setup/error-while-performing-service-discover-setup-wizard/#post-11931</guid>
                    </item>
				                    <item>
                        <title>RE: Error while performing service-discover setup-wizard</title>
                        <link>https://community.zextras.com/forum/carbonio-setup/error-while-performing-service-discover-setup-wizard/#post-11930</link>
                        <pubDate>Fri, 06 Feb 2026 13:31:20 +0000</pubDate>
                        <description><![CDATA[@kdmiller45 
There are some issues in your hostname and /etc/hosts configuration. Try followings:

Always use FQDN format when setting hostname; for example- mail.exmaple.com
Configure /...]]></description>
                        <content:encoded><![CDATA[<p>@kdmiller45 </p>
<p>There are some issues in your hostname and /etc/hosts configuration. Try followings:</p>
<ul>
<li>Always use FQDN format when setting hostname; for example- mail.exmaple.com</li>
<li>Configure /etc/hosts as instructed in the official documentation. <a href="https://docs.zextras.com/carbonio-ce/html/install/preliminary.html#setting-hostname" target="_blank" rel="noopener">Link</a></li>
</ul>
<p>So in short:</p>
<pre contenteditable="false">hostnamectl set-hostname mail.example.com

# Remove unnecessary things from /etc/hosts
&gt; /etc/hosts

# Add recommended entries to /etc/hosts

cat &lt;&lt;EOF&gt;&gt; /etc/hosts
127.0.0.1  localhost
192.168.0.51   mail.example.com   mail
EOF

# Check /etc/hosts after configuration
cat/ etc/hosts</pre>
<ul>
<li>Do not leave any ipv6 references in /etc/hosts</li>
</ul>
<p>Now what causes the issue you encountered, to begin with:</p>
<p>among few things, one of them is when you execute the service-discover setup-wizard it tries to connect to your ldap via resolving your hostname and IP address. And when /etc/hosts are not properly configured, then it fails to resolve. </p>
<p>Hope it helps.</p>]]></content:encoded>
						                            <category domain="https://community.zextras.com/forum/carbonio-setup/">Install &amp; Setup</category>                        <dc:creator>Sharif</dc:creator>
                        <guid isPermaLink="true">https://community.zextras.com/forum/carbonio-setup/error-while-performing-service-discover-setup-wizard/#post-11930</guid>
                    </item>
				                    <item>
                        <title>RE: Error while performing service-discover setup-wizard</title>
                        <link>https://community.zextras.com/forum/carbonio-setup/error-while-performing-service-discover-setup-wizard/#post-11929</link>
                        <pubDate>Fri, 06 Feb 2026 12:20:55 +0000</pubDate>
                        <description><![CDATA[@sharif root@justourmail:/home/kdmiller45# hostname -f &amp;&amp; hostname -i &amp;&amp; getent hosts $(hostname -f) &amp;&amp; cat /etc/hostsjustourmail.com72.196.84.14672.196.84.146 justou...]]></description>
                        <content:encoded><![CDATA[@sharif root@justourmail:/home/kdmiller45# hostname -f &amp;&amp; hostname -i &amp;&amp; getent hosts $(hostname -f) &amp;&amp; cat /etc/hosts<br />justourmail.com<br />72.196.84.146<br />72.196.84.146 justourmail.com<br />127.0.0.1 localhost<br />72.196.84.146 justourmail.com]]></content:encoded>
						                            <category domain="https://community.zextras.com/forum/carbonio-setup/">Install &amp; Setup</category>                        <dc:creator>kdmiller45</dc:creator>
                        <guid isPermaLink="true">https://community.zextras.com/forum/carbonio-setup/error-while-performing-service-discover-setup-wizard/#post-11929</guid>
                    </item>
				                    <item>
                        <title>RE: Error while performing service-discover setup-wizard</title>
                        <link>https://community.zextras.com/forum/carbonio-setup/error-while-performing-service-discover-setup-wizard/#post-11927</link>
                        <pubDate>Thu, 05 Feb 2026 17:09:08 +0000</pubDate>
                        <description><![CDATA[@kdmiller45
Could you please share the output of followings:
hostname -f &amp;&amp; hostname -i &amp;&amp; getent hosts $(hostname -f) &amp;&amp; cat /etc/hosts]]></description>
                        <content:encoded><![CDATA[<p>@<span>kdmiller45</span></p>
<p>Could you please share the output of followings:</p>
<pre contenteditable="false">hostname -f &amp;&amp; hostname -i &amp;&amp; getent hosts $(hostname -f) &amp;&amp; cat /etc/hosts</pre>
<p> </p>]]></content:encoded>
						                            <category domain="https://community.zextras.com/forum/carbonio-setup/">Install &amp; Setup</category>                        <dc:creator>Sharif</dc:creator>
                        <guid isPermaLink="true">https://community.zextras.com/forum/carbonio-setup/error-while-performing-service-discover-setup-wizard/#post-11927</guid>
                    </item>
				                    <item>
                        <title>Error while performing service-discover setup-wizard</title>
                        <link>https://community.zextras.com/forum/carbonio-setup/error-while-performing-service-discover-setup-wizard/#post-11924</link>
                        <pubDate>Wed, 04 Feb 2026 20:51:21 +0000</pubDate>
                        <description><![CDATA[I received the following error while running the command &quot;service-discover setup-wizard&quot; as root
root@justourmail:/etc# service-discover setup-wizardpanic: runtime error: invalid memory add...]]></description>
                        <content:encoded><![CDATA[<p>I received the following error while running the command "service-discover setup-wizard" as root</p>
<p>root@justourmail:/etc# service-discover setup-wizard<br />panic: runtime error: invalid memory address or nil pointer dereference<br /><br /><br />goroutine 1 :<br />github.com <span style="color:#aaa">removed link</span> (*Conn).nextMessageID(...)<br /> <span style="color:#aaa">removed link</span> <br />github.com <span style="color:#aaa">removed link</span> (*Conn).SimpleBind(0x0, 0xc000090fc0)<br /> <span style="color:#aaa">removed link</span>  +0x13f<br />github.com <span style="color:#aaa">removed link</span> (*Conn).Bind(0xc0000e04f8?, {0xc0000d5140?, 0x418f94?}, {0xc000166196?, 0x8a1660?})<br /> <span style="color:#aaa">removed link</span>  +0x53<br />github.com <span style="color:#aaa">removed link</span> (0xc0000b88a0, 0x25?)<br /> <span style="color:#aaa">removed link</span>  +0x1e8<br />github.com <span style="color:#aaa">removed link</span> (*ldapContext).QueryAllServersWithService(0x959329?, {0x94d817, 0x10})<br /> <span style="color:#aaa">removed link</span>  +0x65<br />github.com <span style="color:#aaa">removed link</span> (*Setup).isFirstInstance(0xc0000a6aa0, {0x9fd750, 0xc0000aae70})<br /> <span style="color:#aaa">removed link</span>  +0x78<br />github.com <span style="color:#aaa">removed link</span> (*Wizard).Run(0xc00011e0b0, 0xc00011e008)<br /> <span style="color:#aaa">removed link</span>  +0x109<br />reflect.Value.call({0x8c1140?, 0xc00011e0b0?, 0x943b40?}, {0x94591d, 0x4}, {0xc0000a4f18, 0x1, 0x1?})<br /> <span style="color:#aaa">removed link</span>  +0xca6<br />reflect.Value.Call({0x8c1140?, 0xc00011e0b0?, 0xc000091978?}, {0xc0000a4f18?, 0x943b40?, 0x10?})<br /> <span style="color:#aaa">removed link</span>  +0xb9<br />github.com <span style="color:#aaa">removed link</span> ({0x8c1140?, 0xc00011e0b0?, 0xc000091ac8?}, 0xc0001587b0)<br /> <span style="color:#aaa">removed link</span>  +0x45a<br />github.com <span style="color:#aaa">removed link</span> (*Context).RunNode(0xc0000fe200, 0xc00012a1e0, {0xc000091ef8, 0x1, 0x90d140?})<br /> <span style="color:#aaa">removed link</span>  +0x7ee<br />github.com <span style="color:#aaa">removed link</span> (*Context).Run(0xc0000fe200?, {0xc000091ef8?, 0xc0000a0f08?, 0xc0000a98c0?})<br /> <span style="color:#aaa">removed link</span>  +0x132<br />main.main()<br /> <span style="color:#aaa">removed link</span>  +0x89</p>
<p> </p>
<p>Thanks in advance</p>
<p>Keith</p>]]></content:encoded>
						                            <category domain="https://community.zextras.com/forum/carbonio-setup/">Install &amp; Setup</category>                        <dc:creator>kdmiller45</dc:creator>
                        <guid isPermaLink="true">https://community.zextras.com/forum/carbonio-setup/error-while-performing-service-discover-setup-wizard/#post-11924</guid>
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