Fresh Installation of Carbonio CE 23.12.0 Workstream Collaboration - Install & Setup

RE: Fresh Installation of Carbonio CE 23.12.0 Workstream Collaboration

renaldysantoso — Mon, 27 Oct 2025 08:52:38 +0000

Hello everyone,
I’m trying to install Carbonio CE 25.9.0 on Ubuntu 22.04 LTS.
I’m stuck at this message: “Carbonio Message Dispatcher database password not found”, even though I already installed the package.
Can someone help me?

when im running > root@mail:/# pending-setups --execute-all
Insert the cluster credential password:

Executing all setup scripts...

--------------------------------------------------------------------------------
Executing removed link
Insert the cluster credential password:
ID: d9634b6f-f291-3fd7-ac81-e4e7297ee70a
Name: carbonio-message-dispatcher-policy
Description: Carbonio Message Dispatcher policy for service and sidecar proxy
Datacenters:
Rules:
{
"key_prefix": ,
"node_prefix": ,
"service":
}

Config entry written: service-defaults/carbonio-message-dispatcher-auth
Config entry written: service-intentions/carbonio-message-dispatcher-auth
Config entry written: service-defaults/carbonio-message-dispatcher-http
Config entry written: service-intentions/carbonio-message-dispatcher-http
Config entry written: service-defaults/carbonio-message-dispatcher-xmpp
Config entry written: service-intentions/carbonio-message-dispatcher-xmpp
Carbonio Message Dispatcher database password not found.
Please install carbonio-message-dispatcher-db and run carbonio-message-dispatcher-db-bootstrap command.
Script for Message Dispatcher terminated with error
Setup script failed, keeping it
--------------------------------------------------------------------------------root@mail:/#

root@mail:/# PGPASSWORD=$DB_ADM_PWD carbonio-message-dispatcher-db-bootstrap carbonio_adm 127.0.0.1
Database: 127.0.0.1:5432 user carbonio_adm
Password for user carbonio_adm:
Check postgres connection: OK
Password for user carbonio_adm:
Current version is: .
Database already initialized! Quitting

Thanks,

RE: Fresh Installation of Carbonio CE 23.12.0 Workstream Collaboration

RomanI — Mon, 18 Nov 2024 19:35:14 +0000

Hello, I'm also having issue with this.

I sucessfully ran:

apt install carbonio-message-dispatcher -y
pending-setups -a
PGPASSWORD=$DB_ADM_PWD carbonio-message-dispatcher-migration carbonio_adm 127.78.0.10 20000

however the service does not start:

carbonio-message-dispatcher.service loaded activating

carbonio-tasks.service loaded activating

I have rerun - no erros:

PGPASSWORD=$DB_ADM_PWD carbonio-message-dispatcher-migration carbonio_adm 127.78.0.10 20000

yet if I try to run

pending setups -a

then it fails saying that:

Carbonio Message Dispatcher database password not found. carbonio-message-dispatcher-db
Please install carbonio-message-dispatcher-db and run carbonio-message-dispatcher-db-bootstrap command.

please advise

RE: Fresh Installation of Carbonio CE 23.12.0 Workstream Collaboration

nnoblast — Thu, 29 Aug 2024 14:40:16 +0000

i have a problebm STEP 2

read -s -p "Password:" DB_ADM_PWD

my system writ me

root@mail:/home/adm1# read -s -p "Password:" DB_ADM_PWD

Password:adm

Password:root@mail:/home/adm1# adm
Command 'adm' not found, did you mean:

What write?

RE: Fresh Installation of Carbonio CE 23.12.0 Workstream Collaboration

Sharif — Thu, 13 Jun 2024 07:28:23 +0000

@imanudin11

Hi,

Glad to know that everything has been resolved.

Thank you so much for your patience and kindness in helping with the investigation.🙏

I am wishing you a good day ahead.

Regards,

Sharif

RE: Fresh Installation of Carbonio CE 23.12.0 Workstream Collaboration

imanudin11 — Thu, 13 Jun 2024 02:12:36 +0000

Hi @sharif ,

Thank you for your hint regarding status service-discover. I can see what service that still problem. So, I start them manually. Now, all services has been running

UNIT                                               LOAD   ACTIVE SUB     DESCRIPTION                                       
  carbonio-clamav-sidecar.service                    loaded active running Carbonio clamav sidecar proxy                     
  carbonio-clamav-signature-provider-sidecar.service loaded active running NGINX Carbonio ClamAV signature provider sidecar  
  carbonio-docs-connector-sidecar.service            loaded active running Carbonio docs connector sidecar proxy             
  carbonio-docs-connector.service                    loaded active running Carbonio docs connector daemon                    
  carbonio-docs-editor-sidecar.service               loaded active running Carbonio Docs server sidecar proxy                
  carbonio-docs-editor.service                       loaded active running Carbonio Docs Server                              
  carbonio-files-db-sidecar.service                  loaded active running Carbonio Files database sidecar                   
  carbonio-files-sidecar.service                     loaded active running Carbonio Files sidecar proxy                      
  carbonio-files.service                             loaded active running Carbonio Files daemon                             
  carbonio-mailbox-admin-sidecar.service             loaded active running Carbonio Mailbox Admin proxy sidecar              
  carbonio-mailbox-nslookup-sidecar.service          loaded active running Carbonio Mailbox NSLookup proxy sidecar           
  carbonio-mailbox-sidecar.service                   loaded active running Mailbox carbonio proxy sidecar                    
  carbonio-message-broker-sidecar.service            loaded active running Carbonio message broker sidecar proxy             
  carbonio-message-broker.service                    loaded active running Carbonio message broker daemon                    
  carbonio-message-dispatcher-auth-sidecar.service   loaded active running Carbonio Message Dispatcher auth sidecar proxy    
  carbonio-message-dispatcher-auth.service           loaded active running Carbonio Message Dispatcher auth daemon           
  carbonio-message-dispatcher-db-sidecar.service     loaded active running Carbonio Message Dispatcher database sidecar      
  carbonio-message-dispatcher-http-sidecar.service   loaded active running Carbonio Message Dispatcher HTTP sidecar proxy    
  carbonio-message-dispatcher-xmpp-sidecar.service   loaded active running Carbonio Message Dispatcher XMPP sidecar proxy    
  carbonio-message-dispatcher.service                loaded active running Carbonio Message Dispatcher daemon                
  carbonio-mta-sidecar.service                       loaded active running Carbonio mta sidecar proxy                        
  carbonio-preview-sidecar.service                   loaded active running Carbonio Preview sidecar proxy                    
  carbonio-proxy-sidecar.service                     loaded active running NGINX carbonio proxy sidecar                      
  carbonio-storages-sidecar.service                  loaded active running Storages-CE sidecar proxy                         
  carbonio-storages.service                          loaded active running Carbonio Storages-CE daemon                       
  carbonio-user-management-sidecar.service           loaded active running Carbonio User Management sidecar proxy            
  carbonio-user-management.service                   loaded active running Carbonio User Management daemon                   
  carbonio-videoserver-sidecar.service               loaded active running Carbonio Videoserver sidecar proxy                
  carbonio-videoserver.service                       loaded active running Zextras Videoserver                               
  carbonio-ws-collaboration-db-sidecar.service       loaded active running Carbonio Workstream Collaboration database sidecar
  carbonio-ws-collaboration-sidecar.service          loaded active running Carbonio Workstream Collaboration sidecar proxy   
  carbonio-ws-collaboration.service                  loaded active running Carbonio Workstream Collaboration daemon

RE: Fresh Installation of Carbonio CE 23.12.0 Workstream Collaboration

Sharif — Wed, 12 Jun 2024 12:26:57 +0000

@imanudin11

Hi,

Glad this information.

But still we are unable to get service health condition from:

curl -s -v http://127.78.0.4:10000/health | jq

But the real issue is why carbonio-ws-collaboration.service is not running?

Can you please share the out put of followings:

Remarks: I do not see any video server related services.

root@mail:~# systemctl status service-discover

root@mail:~# consul members

root@mail:~# systemctl status carbonio-ws-collaboration

root@mail:~# journalctl -u carbonio-ws-collaboration.service


Finally, stop all services and reboot the server.

su - zextras -c 'zmcontrol restart'
systemctl restart carbonio-tasks
systemctl restart carbonio-message-broker
systemctl restart carbonio-message-dispatcher
systemctl restart carbonio-ws-collaboration

then check again.

Regards,

Sharif

RE: Fresh Installation of Carbonio CE 23.12.0 Workstream Collaboration

imanudin11 — Wed, 12 Jun 2024 09:32:15 +0000

Hi @sharif,

Below is the result

curl -s -v http://127.78.0.4:10000/health | jq

*   Trying 127.78.0.4:10000...
* TCP_NODELAY set
* connect to 127.78.0.4 port 10000 failed: Connection refused
* Failed to connect to 127.78.0.4 port 10000: Connection refused
* Closing connection 0

systemctl list-units carbonio*

  UNIT                                               LOAD   ACTIVE     SUB          DESCRIPTION                                     
  carbonio-clamav-sidecar.service                    loaded active     running      Carbonio clamav sidecar proxy                   
  carbonio-clamav-signature-provider-sidecar.service loaded active     running      NGINX Carbonio ClamAV signature provider sidecar
  carbonio-docs-editor-sidecar.service               loaded active     running      Carbonio Docs server sidecar proxy              
  carbonio-docs-editor.service                       loaded active     running      Carbonio Docs Server                            
  carbonio-mailbox-sidecar.service                   loaded active     running      Mailbox carbonio proxy sidecar                  
  carbonio-message-dispatcher-auth-sidecar.service   loaded active     running      Carbonio Message Dispatcher auth sidecar proxy  
  carbonio-message-dispatcher-auth.service           loaded active     running      Carbonio Message Dispatcher auth daemon         
  carbonio-message-dispatcher-http-sidecar.service   loaded active     running      Carbonio Message Dispatcher HTTP sidecar proxy  
  carbonio-message-dispatcher-xmpp-sidecar.service   loaded active     running      Carbonio Message Dispatcher XMPP sidecar proxy  
  carbonio-message-dispatcher.service                loaded active     running      Carbonio Message Dispatcher daemon              
  carbonio-mta-sidecar.service                       loaded active     running      Carbonio mta sidecar proxy                      
  carbonio-preview-sidecar.service                   loaded active     running      Carbonio Preview sidecar proxy                  
  carbonio-preview.service                           loaded active     running      Carbonio Preview daemon                         
  carbonio-prometheus-consul-exporter.service        loaded active     running      Carbonio Prometheus Consul exporter             
  carbonio-prometheus-mysqld-exporter.service        loaded active     running      Carbonio Prometheus MySQL exporter              
  carbonio-prometheus-nginx-exporter.service         loaded active     running      Carbonio Prometheus NGINX exporter              
  carbonio-prometheus-node-exporter.service          loaded active     running      Carbonio Prometheus Node Exporter               
  carbonio-prometheus-openldap-exporter.service      loaded active     running      Carbonio Prometheus OpenLDAP exporter           
  carbonio-proxy-sidecar.service                     loaded active     running      NGINX carbonio proxy sidecar                    
  carbonio-storages-sidecar.service                  loaded active     running      Storages-CE sidecar proxy                       
  carbonio-storages.service                          loaded active     running      Carbonio Storages-CE daemon                     
  carbonio-user-management-sidecar.service           loaded active     running      Carbonio User Management sidecar proxy          
  carbonio-user-management.service                   loaded active     running      Carbonio User Management daemon                 
  carbonio-ws-collaboration-sidecar.service          loaded active     running      Carbonio Workstream Collaboration sidecar proxy 
  carbonio-ws-collaboration.service                  loaded activating auto-restart Carbonio Workstream Collaboration daemon        
  carbonio.service                                   loaded active     exited       LSB: Carbonio Services                          

LOAD   = Reflects whether the unit definition was properly loaded.
ACTIVE = The high-level unit activation state, i.e. generalization of SUB.
SUB    = The low-level unit activation state, values depend on unit type.

Finally, I can update the database after follow your instruction

PGPASSWORD=DB_ADM_PWD carbonio-message-dispatcher-migration carbonio_adm 127.78.0.10 20000
Checking of database schema... Done. The database needs to be updated!
Updating database... Success. The database has been updated.
Updating 'carbonio-message-dispatcher-db' grant... Success.

systemctl status carbonio-message-dispatcher-db-sidecar.service

● carbonio-message-dispatcher-db-sidecar.service - Carbonio Message Dispatcher database sidecar
     Loaded: loaded (/lib/systemd/system/carbonio-message-dispatcher-db-sidecar.service; disabled; vendor preset: enabled)
     Active: active (running) since Wed 2024-06-12 16:25:31 WIB; 1min 40s ago
       Docs: https://docs.zextras.com/
   Main PID: 9974 (envoy)
      Tasks: 12 (limit: 9425)
     Memory: 16.0M
     CGroup: /system.slice/carbonio-message-dispatcher-db-sidecar.service
             └─9974 /usr/bin/envoy --config-path /tmp/envoy-17d8378bf158f3db-bootstrap.json --disable-hot-restart

RE: Fresh Installation of Carbonio CE 23.12.0 Workstream Collaboration

Sharif — Wed, 12 Jun 2024 09:11:16 +0000

@imanudin11

Hi,

Sorry to hear that.

Could you please share the output of these commands:

# curl -s -v http://127.78.0.4:10000/health | jq

and

# systemctl list-units carbonio*

and

also you can see when I stopped the carbonio-message-dispatcher-db-sidecar.service manually, I got the same error. but after restarting it and giving it sometime the command executed successfully. Though my version is 24.5.0 on Ubuntu 22.04LTS

root@mail:~# systemctl stop carbonio-message-dispatcher-db-sidecar.service
root@mail:~#
root@mail:~#
root@mail:~#
root@mail:~# PGPASSWORD=q carbonio-message-dispatcher-migration carbonio_adm 127.78.0.10 20000
Checking of database schema... Done. The database needs to be updated!
Updating database... Failed!
Cannot run script file '/etc/carbonio/message-dispatcher/sql-scripts/migrations//6.0.0.sql'
root@mail:~#
root@mail:~#
root@mail:~# systemctl start carbonio-message-dispatcher-db-sidecar.service
root@mail:~#
root@mail:~#
root@mail:~# PGPASSWORD=q carbonio-message-dispatcher-migration carbonio_adm 127.78.0.10 20000
Checking of database schema... Done. The database needs to be updated!
Updating database... Failed!
Cannot run script file '/etc/carbonio/message-dispatcher/sql-scripts/migrations//6.0.0.sql'
root@mail:~#
root@mail:~#
root@mail:~# PGPASSWORD=q carbonio-message-dispatcher-migration carbonio_adm 127.78.0.10 20000
Checking of database schema... Done. The database needs to be updated!
Updating database... Failed!
Cannot run script file '/etc/carbonio/message-dispatcher/sql-scripts/migrations//6.0.0.sql'
root@mail:~#
root@mail:~#
root@mail:~#
root@mail:~#
root@mail:~#
root@mail:~#
root@mail:~# PGPASSWORD=q carbonio-message-dispatcher-migration carbonio_adm 127.78.0.10 20000
Checking of database schema... Done. The database is already updated.
root@mail:~#
root@mail:~#

So i apologize for the inconvenience again and would like to request you to check the status of carbonio-message-dispatcher-db-sidecar.service using systemctl and journalctl. And if possible please share them with us.

Check the same for files and workstream collaboration.

I hope you would understand.

I wish you a good day ahead.

Regards,

Sharif

RE: Fresh Installation of Carbonio CE 23.12.0 Workstream Collaboration

imanudin11 — Wed, 12 Jun 2024 08:07:15 +0000

Hi @sharif

The problem still exists after performing the commands as you mentioned. This is a test server that is still using the old version. I want to upgrade to the new version. However, the upgrade process is having problems. Especially on carbonio-files and ws-collaboration

RE: Fresh Installation of Carbonio CE 23.12.0 Workstream Collaboration

Sharif — Mon, 10 Jun 2024 07:58:44 +0000

@imanudin11

Hi,

Thank you for writing to us. We are really happy to hear from you. Basically this issue occurs after you setup carbonio-message-dispatcher and then try to bootstrap carbonio-message-dispatcher-migration.

I some cases we observed that after installing carbonio-message-dispatcher-db and carbonio-message-dispatcher when you execute

PGPASSWORD=$DB_ADM_PWD carbonio-message-dispatcher-migration carbonio_adm 127.78.0.10 20000

the script could not connect to the respective DB. Therefore, I would request you to restart following services:

systemctl restart postgresql*
systemctl restart carbonio-message-dispatcher-db-sidecar.service

Then again try:

PGPASSWORD=$DB_ADM_PWD carbonio-message-dispatcher-migration carbonio_adm 127.78.0.10 20000

Now it should work without any issue.

BTW, if you d not have any preferences of installing CE manually or automatically, then you could use the script mentioned in this page:

https://community.zextras.com/forum/carbonio-setup/carbonio-ce-related-scripts/

Try the Fan Made Script and let us know how it goes?

Again thank you so much for writing to us and please let know if we could provide you any more information.

I wish you a good day.

Regards,

Sharif