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            <title>
									Problem with carbonio-files - Install &amp; Setup				            </title>
            <link>https://community.zextras.com/forum/carbonio-setup/problem-with-carbonio-files/</link>
            <description>Zextras Community Discussion Board</description>
            <language>en-US</language>
            <lastBuildDate>Thu, 05 Mar 2026 14:40:37 +0000</lastBuildDate>
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							                    <item>
                        <title>RE: Problem with carbonio-files</title>
                        <link>https://community.zextras.com/forum/carbonio-setup/problem-with-carbonio-files/#post-10147</link>
                        <pubDate>Sun, 16 Mar 2025 18:31:15 +0000</pubDate>
                        <description><![CDATA[Sorry for the late reply, my OS:
Distributor ID: UbuntuDescription: Ubuntu 22.04.5 LTSRelease: 22.04Codename: jammy]]></description>
                        <content:encoded><![CDATA[<p>Sorry for the late reply, my OS:</p>
<p><br />Distributor ID: Ubuntu<br />Description: Ubuntu 22.04.5 LTS<br />Release: 22.04<br />Codename: jammy</p>]]></content:encoded>
						                            <category domain="https://community.zextras.com/forum/carbonio-setup/">Install &amp; Setup</category>                        <dc:creator>andreasgrab</dc:creator>
                        <guid isPermaLink="true">https://community.zextras.com/forum/carbonio-setup/problem-with-carbonio-files/#post-10147</guid>
                    </item>
				                    <item>
                        <title>RE: Problem with carbonio-files</title>
                        <link>https://community.zextras.com/forum/carbonio-setup/problem-with-carbonio-files/#post-9837</link>
                        <pubDate>Mon, 20 Jan 2025 04:57:03 +0000</pubDate>
                        <description><![CDATA[Hello what is your operating system ? cat /etc/os-release]]></description>
                        <content:encoded><![CDATA[<p>Hello what is your operating system ? cat /etc/os-release</p>]]></content:encoded>
						                            <category domain="https://community.zextras.com/forum/carbonio-setup/">Install &amp; Setup</category>                        <dc:creator>beuman</dc:creator>
                        <guid isPermaLink="true">https://community.zextras.com/forum/carbonio-setup/problem-with-carbonio-files/#post-9837</guid>
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				                    <item>
                        <title>Problem with carbonio-files</title>
                        <link>https://community.zextras.com/forum/carbonio-setup/problem-with-carbonio-files/#post-9727</link>
                        <pubDate>Mon, 06 Jan 2025 19:07:34 +0000</pubDate>
                        <description><![CDATA[Hi there,
i have a problem with a fresh (clean) version 24.12.2 of Carbonio-ce single-server setup. carbonio-files is not starting. It seems i miss something while the setup. Here the inter...]]></description>
                        <content:encoded><![CDATA[<p>Hi there,</p>
<p>i have a problem with a fresh (clean) version 24.12.2 of Carbonio-ce single-server setup. carbonio-files is not starting. It seems i miss something while the setup. Here the interesting part from the log:</p>
<blockquote>
<div>Jan 06 18:50:47 email systemd: carbonio-files.service: Scheduled restart job, restart counter is at 6434.<br />Jan 06 18:50:47 email systemd: Stopped Carbonio Files daemon.<br />Jan 06 18:50:47 email systemd: carbonio-files.service: Consumed 1.726s CPU time.<br />Jan 06 18:50:47 email systemd: Started Carbonio Files daemon.<br />Jan 06 18:50:47 email carbonio-files: SLF4J(I): Connected with provider of type <br />Jan 06 18:50:49 email carbonio-files: 18:50:49.975  ERROR com.zextras.carbonio.files.Boot - Service stopped unexpectedly:<br /><strong>Jan 06 18:50:49 email carbonio-files: javax.persistence.PersistenceException: org.postgresql.util.PSQLException: The server requested SCRAM-based authentication, but the password is an empty string.</strong><br />Jan 06 18:50:49 email carbonio-files: at io.ebeaninternal.server.core.DefaultContainer.checkDataSource(DefaultContainer.java:268)<br />Jan 06 18:50:49 email carbonio-files: at io.ebeaninternal.server.core.DefaultContainer.createServer(DefaultContainer.java:103)<br />Jan 06 18:50:49 email carbonio-files: at io.ebeaninternal.server.core.DefaultContainer.createServer(DefaultContainer.java:33)<br />Jan 06 18:50:49 email carbonio-files: at io.ebean.DatabaseFactory.createInternal(DatabaseFactory.java:135)<br />Jan 06 18:50:49 email carbonio-files: at io.ebean.DatabaseFactory.create(DatabaseFactory.java:84)<br />Jan 06 18:50:49 email carbonio-files: at io.ebean.DatabaseFactory.createWithContextClassLoader(DatabaseFactory.java:110)<br />Jan 06 18:50:49 email carbonio-files: at com.zextras.carbonio.files.dal.EbeanDatabaseManager.start(EbeanDatabaseManager.java:266)<br />Jan 06 18:50:49 email carbonio-files: at com.zextras.carbonio.files.Boot.boot(Boot.java:54)<br />Jan 06 18:50:49 email carbonio-files: at com.zextras.carbonio.files.Boot.main(Boot.java:35)<br />Jan 06 18:50:49 email carbonio-files: Caused by: org.postgresql.util.PSQLException: The server requested SCRAM-based authentication, but the password is an empty string.<br />Jan 06 18:50:49 email carbonio-files: at org.postgresql.core.v3.ConnectionFactoryImpl.lambda$doAuthentication$5(ConnectionFactoryImpl.java:860)<br />Jan 06 18:50:49 email carbonio-files: at org.postgresql.core.v3.AuthenticationPluginManager.withPassword(AuthenticationPluginManager.java:82)<br />Jan 06 18:50:49 email carbonio-files: at org.postgresql.core.v3.ConnectionFactoryImpl.doAuthentication(ConnectionFactoryImpl.java:851)<br />Jan 06 18:50:49 email carbonio-files: at org.postgresql.core.v3.ConnectionFactoryImpl.tryConnect(ConnectionFactoryImpl.java:213)<br />Jan 06 18:50:49 email carbonio-files: at org.postgresql.core.v3.ConnectionFactoryImpl.openConnectionImpl(ConnectionFactoryImpl.java:268)<br />Jan 06 18:50:49 email carbonio-files: at org.postgresql.core.ConnectionFactory.openConnection(ConnectionFactory.java:54)<br />Jan 06 18:50:49 email carbonio-files: at org.postgresql.jdbc.PgConnection.&lt;init&gt;(PgConnection.java:273)<br />Jan 06 18:50:49 email carbonio-files: at org.postgresql.Driver.makeConnection(Driver.java:446)<br />Jan 06 18:50:49 email carbonio-files: at org.postgresql.Driver.connect(Driver.java:298)<br />Jan 06 18:50:49 email carbonio-files: at com.zaxxer.hikari.util.DriverDataSource.getConnection(DriverDataSource.java:137)<br />Jan 06 18:50:49 email carbonio-files: at com.zaxxer.hikari.pool.PoolBase.newConnection(PoolBase.java:360)<br />Jan 06 18:50:49 email carbonio-files: at com.zaxxer.hikari.pool.PoolBase.newPoolEntry(PoolBase.java:202)<br />Jan 06 18:50:49 email carbonio-files: at com.zaxxer.hikari.pool.HikariPool.createPoolEntry(HikariPool.java:461)<br />Jan 06 18:50:49 email carbonio-files: at com.zaxxer.hikari.pool.HikariPool.checkFailFast(HikariPool.java:550)<br />Jan 06 18:50:49 email carbonio-files: at com.zaxxer.hikari.pool.HikariPool.&lt;init&gt;(HikariPool.java:98)<br />Jan 06 18:50:49 email carbonio-files: at com.zaxxer.hikari.HikariDataSource.getConnection(HikariDataSource.java:111)<br />Jan 06 18:50:49 email carbonio-files: at io.ebeaninternal.server.core.DefaultContainer.checkDataSource(DefaultContainer.java:262)<br />Jan 06 18:50:49 email carbonio-files: ... 8 common frames omitted<br />Jan 06 18:50:49 email carbonio-files: Exception in thread "main" java.lang.NullPointerException: Cannot invoke "com.zextras.carbonio.files.tasks.PurgeService.stop()" because "this.purgeService" is null<br />Jan 06 18:50:49 email carbonio-files: at com.zextras.carbonio.files.Boot.boot(Boot.java:69)<br />Jan 06 18:50:49 email carbonio-files: at com.zextras.carbonio.files.Boot.main(Boot.java:35)<br />Jan 06 18:50:50 email systemd: carbonio-files.service: Main process exited, code=exited, status=1/FAILURE<br />Jan 06 18:50:50 email systemd: carbonio-files.service: Failed with result 'exit-code'.<br />Jan 06 18:50:50 email systemd: carbonio-files.service: Consumed 1.835s CPU time.</div>
</blockquote>
<div>I have no idea how to fix. I would need help</div>
<div>Thanks<br />Andreas</div>
<div> </div>
<div>PS: Thanks for the great product!</div>]]></content:encoded>
						                            <category domain="https://community.zextras.com/forum/carbonio-setup/">Install &amp; Setup</category>                        <dc:creator>andreasgrab</dc:creator>
                        <guid isPermaLink="true">https://community.zextras.com/forum/carbonio-setup/problem-with-carbonio-files/#post-9727</guid>
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