Upgrade to 24.3.0 failed (stuck with keytool) - Install & Setup https://community.zextras.com/forum/carbonio-setup/upgrade-to-24-3-0-failed-stuck-with-keytool/ Zextras Community Discussion Board en-US Sat, 14 Mar 2026 09:35:03 +0000 wpForo 60 RE: Upgrade to 24.3.0 failed (stuck with keytool) https://community.zextras.com/forum/carbonio-setup/upgrade-to-24-3-0-failed-stuck-with-keytool/#post-9001 Wed, 25 Sep 2024 11:40:27 +0000 Same issue while trying to upgrade to 24.9 from 24.7.1.

]]> Install & Setup Klug https://community.zextras.com/forum/carbonio-setup/upgrade-to-24-3-0-failed-stuck-with-keytool/#post-9001 RE: Upgrade to 24.3.0 failed (stuck with keytool) https://community.zextras.com/forum/carbonio-setup/upgrade-to-24-3-0-failed-stuck-with-keytool/#post-7550 Thu, 21 Mar 2024 14:26:08 +0000 It eventually ended...

Setting up carbonio-ws-collaboration-ce (0.3.6-1ubuntu) ...
Installing new version of config file /etc/zextras/service-discover/carbonio-ws-collaboration.hcl ...
=========================================================
Carbonio Workstream Collaboration installed successfully!
You must run pending-setups to configure it correctly.
=========================================================
Setting up carbonio-openldap (2.4.59-5focal) ...
Setting up carbonio-clamav (1.0.4-3focal) ...
======================================================
Carbonio ClamAV installed successfully!
You must run pending-setups to configure it correctly.
======================================================
Setting up carbonio-mariadb (10.4.33-1focal) ...
Setting up carbonio-nginx (1.24.0-1focal) ...
Setting up carbonio-postfix (3.8.4-1focal) ...
Setting up carbonio-mails-ui (1.14.2-1ubuntu) ...
Setting up ubuntu-advantage-tools (31.2~20.04) ...
Setting up carbonio-files-ui (2.5.1-1ubuntu) ...
Setting up carbonio-tasks-ui (0.0.9-1ubuntu) ...
Setting up carbonio-login-ui (0.9.19-1ubuntu) ...
Setting up carbonio-contacts-ui (1.10.0-1ubuntu) ...
Setting up carbonio-core (4.1.1-1ubuntu) ...
update-rc.d: warning: start and stop actions are no longer supported; falling back to defaults
Setting up carbonio-mta (4.1.0-1ubuntu) ...
======================================================
Carbonio mta installed successfully!
You must run pending-setups to configure it correctly.
======================================================
Setting up carbonio-directory-server (4.14.0-1focal) ...
*Starting LDAP upgrade...
Killing slapd with pid 1427. done.
Looking for LDAP installation...succeeded
Installing core schema...
Installing cosine schema...
Installing inetOrgPerson schema...
Installing zimbra schema...
Installing amavis schema...
Installing dyngroup schema...
Installing OpenDKIM schema...
----------------------------------------
Installed LDAP Schema Version: 1700734532
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Skipping: 1645791607.json
    Reason: not eligible for this update.
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    Reason: not eligible for this update.
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Killing slapd with pid 2094972. done.
Started slapd: pid 2095445
Setting up carbonio-ws-collaboration-ui (0.9.2-1ubuntu) ...
Setting up carbonio-auth-ui (1.1.11-1ubuntu) ...
Setting up carbonio-admin-console-ui (0.9.44-1ubuntu) ...
Setting up carbonio-appserver (4.1.1-1ubuntu) ...
Setting up carbonio-proxy (4.7.0-1ubuntu) ...
======================================================
Carbonio Proxy installed successfully!
You must run pending-setups to configure it correctly.
======================================================
======================================================
Carbonio ClamAV signature provider installed successfully!
You must run pending-setups to configure it correctly.
======================================================
Setting up service-discover-daemon (0.1.10-1focal) ...
Warning: The home dir /var/lib/service-discover/ you specified already exists.
The system user `service-discover' already exists. Exiting.
Setting up update-manager-core (1:20.04.10.20) ...
Setting up carbonio-calendars-ui (1.9.1-1ubuntu) ...
Setting up carbonio-admin-ui (0.9.26-1ubuntu) ...
Setting up carbonio-webui (4.1.1-1ubuntu) ...
Processing triggers for libc-bin (2.31-0ubuntu9.14) ...
Processing triggers for man-db (2.9.1-1) ...
Processing triggers for mime-support (3.64ubuntu1) ...
]]> Install & Setup Klug https://community.zextras.com/forum/carbonio-setup/upgrade-to-24-3-0-failed-stuck-with-keytool/#post-7550 Upgrade to 24.3.0 failed (stuck with keytool) https://community.zextras.com/forum/carbonio-setup/upgrade-to-24-3-0-failed-stuck-with-keytool/#post-7543 Thu, 21 Mar 2024 13:03:16 +0000 OS is Ubuntu 20.04, server running previous version of Carbonio.

Upgrade started correctly.

The upgrade process asked me about carbonio-message-dispatcher config files.
As the upgrade documentation doesn't say anything about them, I chosed "keep current files".

But the main issue right now is the re-import of the CA and cert and keys.
It's seems stuck but actually launches the keytool process again and again.

root@carbonio-ce:~# pidof keytool
2085745
root@carbonio-ce:~# pidof keytool
2085780
root@carbonio-ce:~# pidof keytool
2085870
root@carbonio-ce:~# pidof keytool
root@carbonio-ce:~# pidof keytool
root@carbonio-ce:~# pidof keytool
root@carbonio-ce:~# pidof keytool
2086015

root@carbonio-ce:~# apt dist-upgrade
Reading package lists... Done
Building dependency tree
Reading state information... Done
Calculating upgrade... Done
The following packages were automatically installed and are no longer required:
  carbonio-common-appserver-docs carbonio-libtool carbonio-perl-net-libidn libfwupdplugin1 libidn11 libxmlb1
Use 'apt autoremove' to remove them.
The following NEW packages will be installed:
  ubuntu-pro-client
The following packages have been kept back:
  service-discover-server
The following packages will be upgraded:
  carbonio-admin-console-ui carbonio-admin-login-ui carbonio-admin-ui carbonio-appserver carbonio-appserver-conf
  carbonio-appserver-db carbonio-appserver-service carbonio-appserver-store-libs carbonio-appserver-war carbonio-auth-ui
  carbonio-calendars-ui carbonio-certbot carbonio-clamav carbonio-common-appserver-conf carbonio-common-appserver-docs
  carbonio-common-appserver-native-lib carbonio-common-core-jar carbonio-common-core-libs carbonio-contacts-ui carbonio-core
  carbonio-cyrus-sasl carbonio-directory-server carbonio-docs-editor carbonio-files-ui carbonio-icu carbonio-krb5
  carbonio-libsodium carbonio-libxml2 carbonio-login-ui carbonio-mails-ui carbonio-mariadb carbonio-memcached
  carbonio-message-dispatcher carbonio-mta carbonio-nginx carbonio-openjdk carbonio-openjdk-cacerts carbonio-openldap
  carbonio-openssl carbonio-postfix carbonio-preview-ce carbonio-prometheus carbonio-prometheus-consul-exporter
  carbonio-prometheus-mysqld-exporter carbonio-prometheus-nginx-exporter carbonio-prometheus-node-exporter
  carbonio-prometheus-openldap-exporter carbonio-proxy carbonio-storages-ce carbonio-tasks-ui carbonio-user-management
  carbonio-webui carbonio-ws-collaboration-ce carbonio-ws-collaboration-ui carbonio-zal libgpgme11 ltrace
  python3-update-manager service-discover-daemon tcpdump ubuntu-advantage-tools ubuntu-pro-client-l10n unzip
  update-manager-core
64 upgraded, 1 newly installed, 0 to remove and 1 not upgraded.
Need to get 1,227 MB of archives.
After this operation, 57.7 MB disk space will be freed.
Do you want to continue?  y
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Preparing to unpack .../38-carbonio-calendars-ui_1.9.1-1ubuntu_amd64.deb ...
Unpacking carbonio-calendars-ui (1.9.1-1ubuntu) over (1.8.2-1ubuntu) ...
Preparing to unpack .../39-carbonio-certbot_2.7.2-2focal_amd64.deb ...
Unpacking carbonio-certbot (2.7.2-2focal) over (2.7.2-1focal) ...
Preparing to unpack .../40-carbonio-clamav_1.0.4-3focal_amd64.deb ...
Unpacking carbonio-clamav (1.0.4-3focal) over (1.0.4-2focal) ...
Preparing to unpack .../41-carbonio-common-appserver-docs_4.14.0-1focal_amd64.deb ...
Unpacking carbonio-common-appserver-docs (4.14.0-1focal) over (4.12.0-1focal) ...
Preparing to unpack .../42-carbonio-contacts-ui_1.10.0-1ubuntu_amd64.deb ...
Unpacking carbonio-contacts-ui (1.10.0-1ubuntu) over (1.8.1-1ubuntu) ...
Preparing to unpack .../43-carbonio-prometheus-openldap-exporter_2.2.4-3focal_amd64.deb ...
Unpacking carbonio-prometheus-openldap-exporter (2.2.4-3focal) over (2.2.4-1focal) ...
Preparing to unpack .../44-carbonio-directory-server_4.14.0-1focal_amd64.deb ...
Unpacking carbonio-directory-server (4.14.0-1focal) over (4.12.0-1focal) ...
Preparing to unpack .../45-carbonio-docs-editor_23.05.1-3focal_amd64.deb ...
Unpacking carbonio-docs-editor (23.05.1-3focal) over (23.05.1-2focal) ...
Preparing to unpack .../46-carbonio-files-ui_2.5.1-1ubuntu_amd64.deb ...
Unpacking carbonio-files-ui (2.5.1-1ubuntu) over (2.5.0-1ubuntu) ...
Preparing to unpack .../47-carbonio-login-ui_0.9.19-1ubuntu_amd64.deb ...
Unpacking carbonio-login-ui (0.9.19-1ubuntu) over (0.9.18-1ubuntu) ...
Preparing to unpack .../48-carbonio-mails-ui_1.14.2-1ubuntu_amd64.deb ...
Unpacking carbonio-mails-ui (1.14.2-1ubuntu) over (1.13.3-1ubuntu) ...
Preparing to unpack .../49-carbonio-memcached_1.6.14-1focal_amd64.deb ...
Unpacking carbonio-memcached (1.6.14-1focal) over (1.6.12-1ubuntu1~focal) ...
Preparing to unpack .../50-carbonio-message-dispatcher_0.13.0-1focal_amd64.deb ...
Unpacking carbonio-message-dispatcher (0.13.0-1focal) over (0.12.0-1ubuntu1~focal) ...
Preparing to unpack .../51-carbonio-postfix_3.8.4-1focal_amd64.deb ...
Unpacking carbonio-postfix (3.8.4-1focal) over (3.8.4-1focal) ...
Preparing to unpack .../52-carbonio-mta_4.1.0-1ubuntu_amd64.deb ...
Unpacking carbonio-mta (4.1.0-1ubuntu) over (4.0.36-1focal) ...
dpkg: warning: unable to delete old directory '/opt/zextras/data/amavisd': Directory not empty
Preparing to unpack .../53-carbonio-preview-ce_0.3.9-1focal_amd64.deb ...
Unpacking carbonio-preview-ce (0.3.9-1focal) over (0.3.8-1focal) ...
Preparing to unpack .../54-carbonio-prometheus_2.51.0-1focal_amd64.deb ...
Unpacking carbonio-prometheus (2.51.0-1focal) over (2.48.1-1focal) ...
Preparing to unpack .../55-carbonio-prometheus-consul-exporter_0.11.0-1focal_amd64.deb ...
Unpacking carbonio-prometheus-consul-exporter (0.11.0-1focal) over (0.9.0-1focal) ...
Preparing to unpack .../56-carbonio-prometheus-nginx-exporter_1.1.0-1focal_amd64.deb ...
Unpacking carbonio-prometheus-nginx-exporter (1.1.0-1focal) over (0.11.0-2focal) ...
Preparing to unpack .../57-carbonio-proxy_4.7.0-1ubuntu_amd64.deb ...
Unpacking carbonio-proxy (4.7.0-1ubuntu) over (4.6.1-1ubuntu) ...
Preparing to unpack .../58-carbonio-tasks-ui_0.0.9-1ubuntu_amd64.deb ...
Unpacking carbonio-tasks-ui (0.0.9-1ubuntu) over (0.0.8-1ubuntu) ...
Preparing to unpack .../59-carbonio-user-management_0.5.1-1ubuntu_amd64.deb ...
Unpacking carbonio-user-management (0.5.1-1ubuntu) over (0.5.0-1ubuntu) ...
Preparing to unpack .../60-carbonio-webui_4.1.1-1ubuntu_amd64.deb ...
Unpacking carbonio-webui (4.1.1-1ubuntu) over (4.0.36-1focal) ...
Preparing to unpack .../61-carbonio-ws-collaboration-ce_0.3.6-1ubuntu_amd64.deb ...
Unpacking carbonio-ws-collaboration-ce (0.3.6-1ubuntu) over (0.3.5-1ubuntu) ...
Preparing to unpack .../62-carbonio-ws-collaboration-ui_0.9.2-1ubuntu_amd64.deb ...
Unpacking carbonio-ws-collaboration-ui (0.9.2-1ubuntu) over (0.9.0-1ubuntu) ...
Preparing to unpack .../63-libgpgme11_1.13.1-7ubuntu2.2_amd64.deb ...
Unpacking libgpgme11:amd64 (1.13.1-7ubuntu2.2) over (1.13.1-7ubuntu2.1) ...
Preparing to unpack .../64-service-discover-daemon_0.1.10-1focal_amd64.deb ...
Unpacking service-discover-daemon (0.1.10-1focal) over (0.1.9-1focal) ...
Setting up carbonio-appserver-db (4.14.0-1focal) ...
Setting up carbonio-common-appserver-docs (4.14.0-1focal) ...
Setting up tcpdump (4.9.3-4ubuntu0.3) ...
Installing new version of config file /etc/apparmor.d/usr.sbin.tcpdump ...
Setting up carbonio-prometheus-nginx-exporter (1.1.0-1focal) ...
Installing new version of config file /etc/zextras/service-discover/carbonio-prometheus-nginx-exporter.hcl ...
======================================================
Carbonio Nginx Exporter installed successfully!
You must reload service discover or add this host to prometheus.yml
======================================================
Setting up carbonio-icu (74.2-1focal) ...
Setting up carbonio-certbot (2.7.2-2focal) ...
Setting up carbonio-appserver-war (4.14.0-1focal) ...
Setting up carbonio-openssl (1.1.1w-1focal) ...
Setting up carbonio-appserver-store-libs (4.14.0-1focal) ...
Setting up carbonio-prometheus-openldap-exporter (2.2.4-3focal) ...
Installing new version of config file /etc/zextras/service-discover/carbonio-prometheus-openldap-exporter.hcl ...
======================================================
Carbonio LDAP Exporter installed successfully!
You must run pending-setups to configure it correctly.
======================================================
Setting up carbonio-admin-login-ui (0.9.18-1ubuntu) ...
Setting up carbonio-common-core-jar (4.14.0-1focal) ...
Setting up unzip (6.0-25ubuntu1.2) ...
Setting up carbonio-zal (1:4.15.0-1ubuntu) ...
======================================================
Carbonio ZAL installed successfully!
======================================================
Setting up ltrace (0.7.3-6.1ubuntu1.1) ...
Setting up carbonio-common-appserver-native-lib (4.14.0-1focal) ...
Setting up carbonio-appserver-service (4.14.0-1focal) ...
======================================================
Carbonio Mailbox Service installed successfully!
You must run pending-setups to configure it correctly.
======================================================
Setting up carbonio-preview-ce (0.3.9-1focal) ...
Installing new version of config file /etc/zextras/service-discover/carbonio-preview.hcl ...
======================================================
Carbonio Preview installed successfully!
You must run pending-setups to configure it correctly.
======================================================
Setting up carbonio-memcached (1.6.14-1focal) ...
Setting up carbonio-krb5 (1.21.2-1focal) ...
Setting up libgpgme11:amd64 (1.13.1-7ubuntu2.2) ...
Setting up carbonio-docs-editor (23.05.1-3focal) ...
======================================================
Carbonio Docs Editor installed successfully!
You must run pending-setups to configure it correctly.
======================================================
Setting up carbonio-common-appserver-conf (4.14.0-1focal) ...
*Updating mailboxd_java_options for JDK17...already up-to-date.
Setting up carbonio-storages-ce (1.0.11-1ubuntu) ...

Only one Storages-CE is allowed in a multiserver environment
Installed, you must now run as root:
pending-setups
Setting up carbonio-message-dispatcher (0.13.0-1focal) ...
Installing new version of config file /etc/zextras/service-discover/carbonio-message-dispatcher-http.hcl ...
Installing new version of config file /etc/zextras/service-discover/carbonio-message-dispatcher-auth.hcl ...

Configuration file '/etc/carbonio/message-dispatcher/mongooseim.toml'
 ==> Modified (by you or by a script) since installation.
 ==> Package distributor has shipped an updated version.
   What would you like to do about it ?  Your options are:
    Y or I  : install the package maintainer's version
    N or O  : keep your currently-installed version
      D     : show the differences between the versions
      Z     : start a shell to examine the situation
Progress:  
*** mongooseim.toml (Y/I/N/O/D/Z)  ? n
======================================================
Carbonio Message Dispatcher installed successfully!
You must run pending-setups to configure it correctly.
======================================================
Setting up carbonio-prometheus-consul-exporter (0.11.0-1focal) ...
======================================================
Carbonio Consul Exporter installed successfully!
You must reload service discover or add this host to prometheus.yml
======================================================
Setting up carbonio-libsodium (1.0.19-1focal) ...
Setting up carbonio-prometheus-mysqld-exporter (0.15.1-3focal) ...
======================================================
Carbonio Mysql Exporter installed successfully!
You must run pending-setups to configure it correctly.
======================================================
Setting up carbonio-appserver-conf (4.14.0-1focal) ...
Setting up python3-update-manager (1:20.04.10.20) ...
Setting up carbonio-libxml2 (2.10.1-1focal) ...
Setting up carbonio-openjdk (17.0.10-1focal) ...
Setting up carbonio-common-core-libs (4.14.0-1focal) ...
Setting up carbonio-prometheus (2.51.0-1focal) ...
======================================================
Carbonio Prometheus installed successfully!
You must run pending-setups to configure it.
======================================================
Setting up ubuntu-pro-client (31.2~20.04) ...
Setting up carbonio-prometheus-node-exporter (1.7.0-1focal) ...
======================================================
Carbonio Node Exporter installed successfully!
You must reload service discover or add this host to prometheus.yml
======================================================
Setting up ubuntu-pro-client-l10n (31.2~20.04) ...
Setting up carbonio-user-management (0.5.1-1ubuntu) ...
Installing new version of config file /etc/zextras/service-discover/carbonio-user-management.hcl ...
======================================================
Carbonio User Management installed successfully!
You must run pending-setups to configure it correctly.
======================================================
Setting up carbonio-cyrus-sasl (2.1.28-3focal) ...
Setting up carbonio-openjdk-cacerts (3.98-1focal) ...
** Using CA cert in '/opt/zextras/ssl/carbonio/ca/ca.pem'
** Using CA private key in '/opt/zextras/ssl/carbonio/ca/ca.key'
** Retrieving Commercial CA cert from LDAP... ok
** Importing cert '/opt/zextras/ssl/carbonio/ca/ca.pem' as 'my_ca' into cacerts '/opt/zextras/common/lib/jvm/java/lib/security/cacerts'
** NOTE: restart mailboxd to use the imported certificate.
** Cleaning up 3 files from '/opt/zextras/conf/ca'
** Removing /opt/zextras/conf/ca/cec17b61.0
** Removing /opt/zextras/conf/ca/ca.key
** Removing /opt/zextras/conf/ca/ca.pem
** Copying CA to /opt/zextras/conf/ca
** Copying '/opt/zextras/ssl/carbonio/ca/ca.key' to '/opt/zextras/conf/ca/ca.key'
** Copying '/opt/zextras/ssl/carbonio/ca/ca.pem' to '/opt/zextras/conf/ca/ca.pem'
** Creating CA hash symlink 'cec17b61.0' -> 'ca.pem'
Restoring certificates after upgrades from latest backup:
/opt/zextras/.saveconfig/carbonio-openjdk-cacerts/cacerts-20240321
please wait...


Progress:

 

]]> Install & Setup Klug https://community.zextras.com/forum/carbonio-setup/upgrade-to-24-3-0-failed-stuck-with-keytool/#post-7543