Account Name named as "DEFAULT" - Feedback for Zextras

RE: Account Name named as "DEFAULT"

Sharif — Mon, 10 Jun 2024 12:28:34 +0000

Hi,

Here you should find the necessary information:

displayName in Admin GUI

Let me know if you can access it or not?

Have a good day.

Regards,

Sharif

RE: Account Name named as "DEFAULT"

wendy_zextras — Mon, 10 Jun 2024 08:52:53 +0000

@sharif i want to know where displayName in Admin side GUI what you mean, i hope find your attached screenshoot, but i don't permitted to view your attached.

RE: Account Name named as "DEFAULT"

Sharif — Mon, 10 Jun 2024 08:28:55 +0000

@wendy_zextras

Hi,

Thank for sharing your feedback.

Actually Account Name is not the DisplayName. It only acts as displayName when the displayName set. You can either set the displayName from client side or Admin side GUI or from CLI using displayName attribute.

If you look closely, then you would see even if you set the display name you will still be able to see the Account name as DEFAULT. But I hope the screenshot would help you to understand the scenario.

Regards,

Sharif

RE: Account Name named as "DEFAULT"

wendy_zextras — Mon, 10 Jun 2024 08:06:47 +0000

@sharif I have define Display Name in Admin Panel side, but Account Name still named as Default. we must change it in Client Side General > Accounts to Change "Default" Account Name. there will make take more time if must login in Client Side

RE: Account Name named as "DEFAULT"

Sharif — Sun, 09 Jun 2024 17:03:53 +0000

@wendy_zextras

Hi,

Thank you for your question and it has been asked by many of our users. So please allow me to try to clarify this;

DEFAULT is the Account Name, but it is not the display name. If you set the displayName for an account during the creation or at any later point of time, then the displayName would be displayed over the Account Name.

Let's try to understand this topic with some scenarios:

User Luca did not set any display name. Therefore when he sends email, his account Name (DEFAULT) is being shown as his display name, though it can be editable as per Luca's convenience.

Another User Zextras has displayName Adminx, Therefore despite of having an Account Name (DEFAULT) when zextras sends an email the displayName supersedes the Account name (DEFAULT) and Adminx is shown as the displayName of Zextras in Email Communication.

Again I am saying that Account Name can be edited by the best practice would be setting the displayName.

I hope this screenshots will clarify things a little bit more.

Please let me know if you have any more feedback.

I wish you a good time ahead.

Regards,

Sharif

Displayname_Account-Name.jpg

Account Name named as "DEFAULT"

wendy_zextras — Sat, 08 Jun 2024 03:40:20 +0000

Hi There,

I have Facing problem with Account Name who by default As "DEFAULT". any there give give solution for fix that problem ?