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									carbonio-ws-collaboration.service status=1/FAILURE - General Info				            </title>
            <link>https://community.zextras.com/forum/general-info/carbonio-ws-collaboration-service-status1-failure/</link>
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							                    <item>
                        <title>RE: carbonio-ws-collaboration.service status=1/FAILURE</title>
                        <link>https://community.zextras.com/forum/general-info/carbonio-ws-collaboration-service-status1-failure/#post-11526</link>
                        <pubDate>Wed, 05 Nov 2025 10:26:21 +0000</pubDate>
                        <description><![CDATA[@anplusnin2 
Hi,
I would request you to reinstall Carbonio CE again instead of fixing it. To have a successful installation:

Configure hostname

hostnamectl set-hostname mail.example....]]></description>
                        <content:encoded><![CDATA[<p>@anplusnin2 </p>
<p>Hi,</p>
<p>I would request you to reinstall Carbonio CE again instead of fixing it. To have a successful installation:</p>
<ul>
<li>Configure hostname</li>
</ul>
<pre contenteditable="false">hostnamectl set-hostname mail.example.com</pre>
<ul>
<li>Configure /etc/hosts</li>
</ul>
<pre contenteditable="false">root@mail:~# &gt; /etc/hosts
root@mail:~# echo "127.0.0.1 localhost" &gt;&gt; /etc/hosts
root@mail:~# echo "$(hostname -I) $(hostname -f) $(hostname -s)" &gt;&gt; /etc/hosts
root@mail:~# cat /etc/hosts</pre>
<ul>
<li>Make sure to disable IPv6 and remove any reference of it from /etc/hosts</li>
<li>Add Zextras Repository and import GPG key if applicable</li>
</ul>
<p><a href="https://docs.zextras.com/carbonio-ce/html/install/preliminary.html#configure-repositories" target="_blank" rel="noopener">Official Carbonio CE Repositories</a></p>
<ul>
<li>Download official script</li>
</ul>
<p><a href="https://docs.zextras.com/carbonio-ce/html/install/scenarios/single-server-scenario.html#automatic-script-based-installation" target="_blank" rel="noopener">Official Script Link</a></p>
<ul>
<li>Execute the script, For example, bash &lt;script_name&gt;</li>
</ul>
<p> </p>
<p>Notes:</p>
<ul>
<li>Make sure you note following credentials at the end of the installation process:
<ul>
<li>The service-discover password is:</li>
<li>The PostgreSQL password (DB_ADM_PWD) is:</li>
</ul>
</li>
<li>Reboot the server and set zextras password to login first time.</li>
</ul>
<p><a href="https://docs.zextras.com/carbonio-ce/html/install/post-install/web-access.html#manage-global-administrators" target="_blank" rel="noopener">Set zextras password</a></p>
<p> </p>
<p>Regards,</p>
<p> </p>]]></content:encoded>
						                            <category domain="https://community.zextras.com/forum/general-info/">General Info</category>                        <dc:creator>Sharif</dc:creator>
                        <guid isPermaLink="true">https://community.zextras.com/forum/general-info/carbonio-ws-collaboration-service-status1-failure/#post-11526</guid>
                    </item>
				                    <item>
                        <title>RE: carbonio-ws-collaboration.service status=1/FAILURE</title>
                        <link>https://community.zextras.com/forum/general-info/carbonio-ws-collaboration-service-status1-failure/#post-11472</link>
                        <pubDate>Tue, 28 Oct 2025 11:46:06 +0000</pubDate>
                        <description><![CDATA[@sharif Sorry, I don&#039;t have the same conclusion as you.General conclusion:xxxxxxx@mail:~$ sudo consul kv get -recurse -token-file=&quot;/etc/carbonio/ws-collaboration-db/service-discover/token&quot;ca...]]></description>
                        <content:encoded><![CDATA[@sharif Sorry, I don't have the same conclusion as you.<br /><br />General conclusion:<br />xxxxxxx@mail:~$ sudo consul kv get -recurse -token-file="/etc/carbonio/ws-collaboration-db/service-discover/token"<br />carbonio-ws-collaboration/broker/automatic-recovery-enabled:true<br />carbonio-ws-collaboration/broker/connection-timeout-in-milli:60000<br />carbonio-ws-collaboration/broker/network-recovery-interval:30000<br />carbonio-ws-collaboration/broker/requested-heartbeat-in-sec:60<br />carbonio-ws-collaboration/broker/topology-recovery-enabled:false<br />carbonio-ws-collaboration/broker/virtual-host:/<br />carbonio-ws-collaboration/configs/can-see-message-reads:true<br />carbonio-ws-collaboration/configs/can-see-users-presence:true<br />carbonio-ws-collaboration/configs/can-use-virtual-background:true<br />carbonio-ws-collaboration/configs/can-video-call:true<br />carbonio-ws-collaboration/configs/delete-message-time-limit-in-minutes:10<br />carbonio-ws-collaboration/configs/edit-message-time-limit-in-minutes:10<br />carbonio-ws-collaboration/configs/max-group-members:128<br />carbonio-ws-collaboration/configs/max-room-image-size-in-kb:512<br />carbonio-ws-collaboration/configs/max-user-image-size-in-kb:512<br />carbonio-ws-collaboration/hikari/idle-timeout:10000<br />carbonio-ws-collaboration/hikari/leak-detection-threshold:5000<br />carbonio-ws-collaboration/hikari/max-lifetime:600000<br />carbonio-ws-collaboration/hikari/max-pool-size:10<br />carbonio-ws-collaboration/hikari/min-pool-size:10<br />carbonio-ws-collaboration/server/max-queue-requests:2048<br />carbonio-ws-collaboration/server/max-threads:2048<br />carbonio-ws-collaboration/server/min-threads:8<br /><br />I must have missed something during setup. Please tell me how to set it up again.<br />]]></content:encoded>
						                            <category domain="https://community.zextras.com/forum/general-info/">General Info</category>                        <dc:creator>anplusnin2</dc:creator>
                        <guid isPermaLink="true">https://community.zextras.com/forum/general-info/carbonio-ws-collaboration-service-status1-failure/#post-11472</guid>
                    </item>
				                    <item>
                        <title>RE: carbonio-ws-collaboration.service status=1/FAILURE</title>
                        <link>https://community.zextras.com/forum/general-info/carbonio-ws-collaboration-service-status1-failure/#post-11469</link>
                        <pubDate>Tue, 28 Oct 2025 10:36:47 +0000</pubDate>
                        <description><![CDATA[@anplusnin2 
If everything setup properly, you should have output like:
root@mail:~# consul kv get -recurse -token-file=&quot;/etc/carbonio/ws-collaboration-db/service-discover/token&quot; | grep -i...]]></description>
                        <content:encoded><![CDATA[<p>@anplusnin2 </p>
<p>If everything setup properly, you should have output like:</p>
<pre contenteditable="false">root@mail:~# consul kv get -recurse -token-file="/etc/carbonio/ws-collaboration-db/service-discover/token" | grep -i name
carbonio-ws-collaboration-db/db-name:carbonio-ws-collaboration-db
carbonio-ws-collaboration-db/db-username:carbonio-ws-collaboration-db
root@mail:~#
root@mail:~# consul kv get -recurse -token-file="/etc/carbonio/ws-collaboration-db/service-discover/token" | grep -i pass
carbonio-ws-collaboration-db/db-password:dh4678435jksdjf8435lkhewortpojewr
root@mail:~#</pre>]]></content:encoded>
						                            <category domain="https://community.zextras.com/forum/general-info/">General Info</category>                        <dc:creator>Sharif</dc:creator>
                        <guid isPermaLink="true">https://community.zextras.com/forum/general-info/carbonio-ws-collaboration-service-status1-failure/#post-11469</guid>
                    </item>
				                    <item>
                        <title>RE: carbonio-ws-collaboration.service status=1/FAILURE</title>
                        <link>https://community.zextras.com/forum/general-info/carbonio-ws-collaboration-service-status1-failure/#post-11465</link>
                        <pubDate>Tue, 28 Oct 2025 09:34:46 +0000</pubDate>
                        <description><![CDATA[@sharif When I run these commands &quot;consul kv get -recurse …&quot; I get empty output(((]]></description>
                        <content:encoded><![CDATA[@sharif When I run these commands "consul kv get -recurse …" I get empty output(((]]></content:encoded>
						                            <category domain="https://community.zextras.com/forum/general-info/">General Info</category>                        <dc:creator>anplusnin2</dc:creator>
                        <guid isPermaLink="true">https://community.zextras.com/forum/general-info/carbonio-ws-collaboration-service-status1-failure/#post-11465</guid>
                    </item>
				                    <item>
                        <title>RE: carbonio-ws-collaboration.service status=1/FAILURE</title>
                        <link>https://community.zextras.com/forum/general-info/carbonio-ws-collaboration-service-status1-failure/#post-11463</link>
                        <pubDate>Tue, 28 Oct 2025 09:20:49 +0000</pubDate>
                        <description><![CDATA[@anplusnin2
Hi,
try followings:
## To retrieve the name] used in consul
root@mail:~# consul kv get -recurse -token-file=&quot;/etc/carbonio/ws-collaboration-db/service-discover/token&quot; | grep ...]]></description>
                        <content:encoded><![CDATA[<p>@<span>anplusnin2</span></p>
<p>Hi,</p>
<p>try followings:</p>
<pre contenteditable="false">## To retrieve the name] used in consul
root@mail:~# consul kv get -recurse -token-file="/etc/carbonio/ws-collaboration-db/service-discover/token" | grep -i name

## To retrieve the password stored in consul
root@mail:~# consul kv get -recurse -token-file="/etc/carbonio/ws-collaboration-db/service-discover/token" | grep -i password

## Now set the password
root@mail:~# su - postgres 
postgres@mail:~$ psql 
psql (16.2 (Ubuntu 16.2-1.pgdg22.04+1)) 
Type "help" for help. 

postgres=# 
postgres=# ALTER ROLE "carbonio-ws-collaboration-db" WITH PASSWORD 'xxxxxxxxxxxxxx'; 
ALTER ROLE 
postgres=# exit 

## Now restart services</pre>]]></content:encoded>
						                            <category domain="https://community.zextras.com/forum/general-info/">General Info</category>                        <dc:creator>Sharif</dc:creator>
                        <guid isPermaLink="true">https://community.zextras.com/forum/general-info/carbonio-ws-collaboration-service-status1-failure/#post-11463</guid>
                    </item>
				                    <item>
                        <title>carbonio-ws-collaboration.service status=1/FAILURE</title>
                        <link>https://community.zextras.com/forum/general-info/carbonio-ws-collaboration-service-status1-failure/#post-11462</link>
                        <pubDate>Tue, 28 Oct 2025 07:10:12 +0000</pubDate>
                        <description><![CDATA[Hello, the service won&#039;t start carbonio-ws-collaboration, there is an error in the log: org.postgresql.util.PSQLException: IMPORTANT: User &quot;carbonio-ws-collaboration-db&quot; failed authenticatio...]]></description>
                        <content:encoded><![CDATA[<p>Hello, the service won't start carbonio-ws-collaboration, there is an error in the log: org.postgresql.util.PSQLException: IMPORTANT: User "carbonio-ws-collaboration-db" failed authentication (password), Please tell me how to fix it!</p>]]></content:encoded>
						                            <category domain="https://community.zextras.com/forum/general-info/">General Info</category>                        <dc:creator>anplusnin2</dc:creator>
                        <guid isPermaLink="true">https://community.zextras.com/forum/general-info/carbonio-ws-collaboration-service-status1-failure/#post-11462</guid>
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