Unused mobile devices - General Info

RE: Unused mobile devices

radhika.nemane — Thu, 25 Nov 2021 08:03:04 +0000

Hello,

Removing the devices from the list will just remove the history, you can add the same device again.

Thanks and regards

Radhika

RE: Unused mobile devices

dgoodrich — Tue, 17 Aug 2021 15:30:24 +0000

In the main zextras section listing all devices, you can remove the history for previous devices. I suspect that is what I want but I am not certain. Will that prevent the device from syncing again, or simply remove the history?

DAve

Unused mobile devices

dgoodrich — Tue, 17 Aug 2021 13:52:43 +0000

Good day,

Currently we are running Zimbra 8.8.9_GA Network Edition with Zextras. We have a fairly rapid turnover in mobile devices as most employees get a new City provided phone for free every 12 months.

We have many devices on the list as managed but they have not sync'd in months, some over a year. As many of these devices are employee owned I do not know what was done with them. Given to wives or children maybe?

How can I remove these devices without sending a wipe command, and will the device drop off the list if it can not be contacted to complete a wipe command?

Thanks,

DAve