ZxMobile - Zextras Forum

Why is is always so difficult to get iPhone email working?

tgxperience — Thu, 17 Sep 2020 15:13:10 +0000

I have not once tried to set up an iPhone that didn't end up taking hours or days
to get it working. Presently I am again faced with this issue. It seems like with every release
of IOS there is some sort of new and improved brokenness.

With that out of the way. Here are the specifics.

Zimbra 8.8.15_GA_3955_FOSS
Zextras 3.0.11
iPhone 8+ IOS 13.6.1 also tested with latest 13.7

Process used to try and create account:

1) Using 'Settings' on phone.
2) In Settings, scroll to 'Passwords & Accounts'
3) Clicked on 'Passwords and Accounts'
4) Find and Clicked 'Add Account'.
5) Click 'Microsoft Exchange'
6) Enter email address.
7) In Description put an identifier (used backspace to get rid of auto-filled ‘Exchange’)
Clicked the blue ‘Next’ in upper right corner.
9) Clicked 'Configure Manually' when the prompt appears.
10) Entered email password.
11) Clicked the blue ‘Next’ in upper right corner.
12) In the ‘Server’ field put server.domain.com (generic format not actual entered data)
13) In the ‘Username’ field put username without the @domain.name.
14) Clicked the blue ‘Next’ in upper right corner.
15) I should get a lot of blue checkmarks and then the screen advancing to a bunch of sliders.

Instead I get:

Exchange Account
Unable to verify account information.
OK

Verified server is able to be accessed and logged in with same information using Safari browser on same iPhone.

If I go tell it to save the account it of course reports it may not work.
If I then try to use the account in the mail app I see An error occurred in the bottom of the mail app.
Clicking on details it says

Cannot Get Mail
The connection to the server failed
OK

We are using a commercial certificate.

I am at a loss.

Problem with Team app for android

fvettore — Tue, 15 Sep 2020 12:39:11 +0000

Our installation based on a single 8.8 Zimbra server is working fine.

But some users with Samsung Galaxy 8 devices are unable to send CHAT messages from the app (last version from the playstore).
Messages are shown with a clock icon and never sent.

Other users are absolutely OK with the App.

Suggestions?

Question about Microsoft ActiveSync

Twissell — Sat, 15 Aug 2020 16:22:19 +0000

Hello Community!

I wonder what is exact version of MS ActiveSync protocol in Zextras MobileSync?

Documentation assumes version 14+ .

But what does it mean? It supports features from original ActiveSync 14 implementation and later versions (till current 21th) or it means that support for exact 14th version is present with some additional protocol extentions from Zextras?

Cheers!

Iphone => Appointments disappears

owc — Mon, 15 Jun 2020 14:59:13 +0000

Hi,

I got a problem for Iphone users.
When a user accept an appointment on zimbra webmail, he receives a notification on his iphone.
When he clicks on "ok" on the iphone => the appointment is moved to the current time.
Ex: I receive an appointment for June 25th. I accept on the webmail.
Then I receive notification on my iphone => appointment move to June 15th.

It seems the bug is present on EAS 14.1 and seems not to be present on EAS 16.
I upgraded max EAS version to 16 on zimbra admin, but some iphones stay at version 14.1.
Is it normal?

I also got lines like this in mailbox.log:
calendar - Encountered time zone with no definition: TZID=GMT+01.00/+02.00

Thank you for your help.
Robin

Zextras Mobile + Outlook

Peque — Wed, 13 May 2020 08:46:35 +0000

Hi Zextras
I'm having a issue regarding permissions of send on behalf & Send as
Zimbra 8.8.15_GA_3928_FOSS and Zextras 3.0.9

Everything works fine in the online webmail on Zimbra - so I guess my setup is correctly configured. But these settings are not available through Outlook2016

The User have a Personal Mailbox forlder - and have shared mailbox.
This shared mailbox is the one they need to send as & Send on behalf as

Should these settings been available in Outlook2016 so they can send as the SHared Mailbox user ?

As described no issue through Zimbra web interface - that work - but these users uses Outlook and changing mailprogram is not an option

Moving between 2 shared folders in the same mailbox

Peque — Tue, 12 May 2020 12:59:47 +0000

Hi Zextras Forum.
I have a little issue that I really can't figure out?
I have a shared mailbox on Zimbra Server 8.8.15 with latest Zextras mobile - called Support@domain.com. <-- There is only this one email.
The inbox and subolders is shared for users - another folder Outside the Inbox called administration is shared.
So the user have 2 shared folders from the same mailbox.

All users uses Office365 as email-program:
All incomming mail are recieved in the inbox. When something only for the administration are recieved, its recived in inbox - and should be moved from inbox the the other shared folder in the same mailbox(manually).
This move works - but after 10 sekunds a copy appears - and then there is 2 of each moved mail.

Is there any way to get around this copy of each moved mail in the endpoint folder? the moved email are removed from inbox - but still create 2 similar emails in the Administration folder ?

Hoping there a solution som how for this ? I've tried to show it here:

176

THanks in Advance
P

Failed password attempt action

nodrog — Thu, 26 Mar 2020 00:20:13 +0000

Hi

just a quick one...
What is the consequence of too many failed password attempts when using the MDM function of ZxMobile?
Does it simply lock the account or does it wipe the mobile device?
Can't seem to find the answer in the documentation.

thanks.

Problem displaying old messages

fmazzi — Thu, 19 Dec 2019 13:49:34 +0000

Hi, I'm testing zextras mobile.
I noticed that if I set for example one month as synchronization interval in account settings on mobile phone, I can't see messages older than one month if I scroll down the email list.
If I make a search in emails, the phone presents me only results from one month; at the end of the list there is a link "load more", but if click on it a circle loanding appears but then no other message is loaded.
I tested on different phones with same result.
Is it a normal behaviour? With z-push this does not happens.
Thank you very much.

Outlook 2016 Creating Appointment with Calender mail Stuck in Outbox

samrocks1011 — Mon, 09 Dec 2019 10:21:58 +0000

Dear Sir,

Whenever I am trying to create an appointment and Add invitees and save. The mail generated after saving the appointment is getting stuck in Outbox. Can you please let me know the solution for the same.

Zimbra Verison : 8.8.15
Zimbra Suite Plus : 3.0.3

Regards,
Sandeep Patel
samrocks1011@gmail.com
+918007999779

Gmail's security settings are more secure than those set by your IT admin

cvidal — Wed, 13 Nov 2019 20:06:44 +0000

Bug or feature ?

After updating GMail on my Android 9 phone to version 2019.10.20.278647676, I go the the ugly message in the title, suggesting to remove the account (an "Exchange" account) and contact your system administrator (me !

I verified that our Zimbra server has an "A" in the SSL tests from https://www.ssllabs.com/ssltest/ , and searched the Internet and found many disappointed people with the same problem affecting Outlook-365 accounts (see https://support.google.com/mail/thread/19298229?hl=en ). All this activity is quite recent (november 2019).

I turned off support for TLSv1 and TLSv1.1, but to no avail. I could not find any documentation from Google about this.

So far the only workaround is to go back to the previous GMail version.

As a Zimbra admin in charge of a few thousands accounts this is a headache in the making, that can turn to nightmare very quickly. If any of you guys find a server-side solution I will be very grateful