Cannot open and edit files in FILES when upgrading to Carbonio 24.7.1

@sharif 

This is the output of the command:

root@mail:~# systemctl status carbonio-docs-editor.service
● carbonio-docs-editor.service - Carbonio Docs Server
     Loaded: loaded (/lib/systemd/system/carbonio-docs-editor.service; enabled; vendor preset: enabled)
    Drop-In: /etc/systemd/system/carbonio-docs-editor.service.d
             └─override.conf
     Active: active (running) since Wed 2024-08-21 09:38:12 +07; 3h 33min ago
   Main PID: 658 (coolwsd)
      Tasks: 9 (limit: 9388)
     Memory: 455.8M
        CPU: 1min 15.187s
     CGroup: /system.slice/carbonio-docs-editor.service
             ├─  658 /opt/zextras/docs/bin/coolwsd --version --o:sys_template_path=/opt/zextras/docs/generated/systemplate --o:child_root_path=/opt/zextras/docs/genera>
             ├─ 1495 /opt/zextras/docs/bin/coolforkit --systemplate=/opt/zextras/docs/generated/systemplate --lotemplate=/opt/zextras/docs/core --childroot=/opt/zextra>
             └─45723 /opt/zextras/docs/bin/coolforkit --systemplate=/opt/zextras/docs/generated/systemplate --lotemplate=/opt/zextras/docs/core --childroot=/opt/zextra>

Aug 21 09:38:51 mail.noname.hut coolwsd[1495]: Allowlisted languages: de_DE en_GB en_US es_ES fr_FR it nl pt_BR pt_PT ru
Aug 21 09:38:54 mail.noname.hut coolwsd[1495]: Preloading dictionaries: de-DE en-US fr-FR it-IT nl-NL pt-BR ru-RU en-GB nl-BE pt-PT es-ES
Aug 21 09:38:55 mail.noname.hut coolwsd[1495]: Preloading thesauri: de-DE en-US fr-FR it-IT nl-NL pt-BR ru-RU en-GB nl-BE pt-PT es-ES
Aug 21 09:38:56 mail.noname.hut coolwsd[1495]: Preload icons
Aug 21 09:38:56 mail.noname.hut coolwsd[1495]: Preload short cut accelerators
Aug 21 09:38:58 mail.noname.hut coolwsd[1495]: Preload languages
Aug 21 09:38:58 mail.noname.hut coolwsd[1495]: Preload fonts
Aug 21 09:39:01 mail.noname.hut coolwsd[1495]: Preload config
Aug 21 09:39:06 mail.noname.hut coolwsd[2820]: office version details: { "ProductName": "core", "ProductVersion": "23.05", "ProductExtension": ".12.1", "BuildId": "", >
Aug 21 09:39:06 mail.noname.hut coolwsd[658]: Ready to accept connections on port 10000.

@darkma91cian 

Everything seems normal. Except

10:35:21.633 [nioEventLoopGroup-3-4] ERROR c.z.c.files.netty.ExceptionsHandler - Failed to execute the request. 500 Internal Server Error
com.zextras.storages.api.exception.StoragesHTTPException: {"statusCode":404,"error":"Not found","message":"File '0c3f5bef-9109-4875-ac4f-fa9816478355-1' does not exist"}

I can't say this is the reason. But could you please create any new file and try to edit it?

Also, check all packages are updated or not.

Regards,

Sharif

@sharif 

I tried creating a new file and editing it normally. I only have problems with files I created before the update.

@darkma91cian 

I can understand. But everything seems normal from current service status. I will try to reproduce and if I can I will share you my findings.

Regards,

Sharif