Cannot Access Files due to error failed to authenticate request /graphql zm_auth_token

@max_s

Hi,

Could you please share some more details?

• Is it new installation or upgraded from previous version?
• consul, service status
• what does mailbox log (/opt/zextras/log/mailbox.log) says?
• Any other relevant info regarding diagnosis.

regards,

@sharif 

Hi Sharif, You are right. Without any info ... 😉

I have this installation running for 1 year now I am running  Carbonio CE v25.3.1

Suddenly out of the blue this message started. I mean, not after an update or so...

This is the error I get when trying to look into the Files section

"Failed to authenticate request /graphql zm_auth_token"

In :/var/log/carbonio/files/files.log i have the following error

10:21:26.897 [nioEventLoopGroup-3-9] ERROR c.z.c.files.netty.ExceptionsHandler - Failed to execute the request. Failed to authenticate request /graphql: Invalid ZM_AUTH_TOKEN
com.zextras.carbonio.files.exceptions.AuthenticationException: Failed to authenticate request /graphql: Invalid ZM_AUTH_TOKEN
at com.zextras.carbonio.files.netty.AuthenticationHandler.lambda$validateAuthTokenAndFetchAccount$4(AuthenticationHandler.java:129)
at io.vavr.control.Try.onFailure(Try.java:659)
at com.zextras.carbonio.files.netty.AuthenticationHandler.validateAuthTokenAndFetchAccount(AuthenticationHandler.java:125)
at com.zextras.carbonio.files.netty.AuthenticationHandler.channelRead0(AuthenticationHandler.java:69)
at com.zextras.carbonio.files.netty.AuthenticationHandler.channelRead0(AuthenticationHandler.java:23)
at io.netty.channel.SimpleChannelInboundHandler.channelRead(SimpleChannelInboundHandler.java:99)
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:444)
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:420)
at io.netty.channel.AbstractChannelHandlerContext.fireChannelRead(AbstractChannelHandlerContext.java:412)
at io.netty.handler.codec.MessageToMessageDecoder.channelRead(MessageToMessageDecoder.java:103)
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:444)
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:420)
at io.netty.channel.AbstractChannelHandlerContext.fireChannelRead(AbstractChannelHandlerContext.java:412)
at io.netty.channel.SimpleChannelInboundHandler.channelRead(SimpleChannelInboundHandler.java:102)
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:444)
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:420)
at io.netty.channel.AbstractChannelHandlerContext.fireChannelRead(AbstractChannelHandlerContext.java:412)
at io.netty.channel.CombinedChannelDuplexHandler$DelegatingChannelHandlerContext.fireChannelRead(CombinedChannelDuplexHandler.java:436)
at io.netty.handler.codec.ByteToMessageDecoder.fireChannelRead(ByteToMessageDecoder.java:346)
at io.netty.handler.codec.ByteToMessageDecoder.channelRead(ByteToMessageDecoder.java:318)
at io.netty.channel.CombinedChannelDuplexHandler.channelRead(CombinedChannelDuplexHandler.java:251)
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:442)
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:420)
at io.netty.channel.AbstractChannelHandlerContext.fireChannelRead(AbstractChannelHandlerContext.java:412)
at io.netty.channel.DefaultChannelPipeline$HeadContext.channelRead(DefaultChannelPipeline.java:1357)
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:440)
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:420)
at io.netty.channel.DefaultChannelPipeline.fireChannelRead(DefaultChannelPipeline.java:868)
at io.netty.channel.nio.AbstractNioByteChannel$NioByteUnsafe.read(AbstractNioByteChannel.java:166)
at io.netty.channel.nio.NioEventLoop.processSelectedKey(NioEventLoop.java:788)
at io.netty.channel.nio.NioEventLoop.processSelectedKeysOptimized(NioEventLoop.java:724)
at io.netty.channel.nio.NioEventLoop.processSelectedKeys(NioEventLoop.java:650)
at io.netty.channel.nio.NioEventLoop.run(NioEventLoop.java:562)
at io.netty.util.concurrent.SingleThreadEventExecutor$4.run(SingleThreadEventExecutor.java:997)
at io.netty.util.internal.ThreadExecutorMap$2.run(ThreadExecutorMap.java:74)
at io.netty.util.concurrent.FastThreadLocalRunnable.run(FastThreadLocalRunnable.java:30)
at java.base/java.lang.Thread.run(Thread.java:840)

When I run zmcontrol status I get

Host XXXX.XXX.XXX
amavis Running
antispam Running
antivirus Running
directory-server Running
mailbox Running
memcached Running
mta Running
opendkim Running
proxy Running
service webapp Running
service-discover Running
stats Running

When I run systemctl list-unit-files "carbonio*" I see some 

UNIT FILE STATE VENDOR PRESET
carbonio-altermime-config.service disabled enabled
carbonio-antivirus.service disabled enabled
carbonio-appserver-db.service disabled enabled
carbonio-appserver.service disabled enabled
carbonio-certbot.service static -
carbonio-clamav-sidecar.service enabled enabled
carbonio-clamav-signature-provider-sidecar.service enabled enabled
carbonio-configd.service disabled enabled
carbonio-docs-connector-db-sidecar.service enabled enabled
carbonio-docs-connector-sidecar.service enabled enabled
carbonio-docs-connector.service enabled enabled
carbonio-docs-editor-sidecar.service enabled enabled
carbonio-docs-editor.service enabled enabled
carbonio-files-db-sidecar.service enabled enabled
carbonio-files-sidecar.service enabled enabled
carbonio-files-watches.service disabled enabled
carbonio-files.service enabled enabled
carbonio-freshclam.service disabled enabled
carbonio-mailbox-admin-sidecar.service enabled enabled
carbonio-mailbox-db-sidecar.service enabled enabled
carbonio-mailbox-nslookup-sidecar.service enabled enabled
carbonio-mailbox-sidecar.service enabled enabled
carbonio-mailthreat.service static -
carbonio-memcached.service disabled enabled
carbonio-message-broker-sidecar.service enabled enabled
carbonio-message-broker.service enabled enabled
carbonio-message-dispatcher-auth-sidecar.service enabled enabled
carbonio-message-dispatcher-auth.service enabled enabled
carbonio-message-dispatcher-db-sidecar.service enabled enabled
carbonio-message-dispatcher-http-sidecar.service enabled enabled
carbonio-message-dispatcher-xmpp-sidecar.service enabled enabled
carbonio-message-dispatcher.service enabled enabled
carbonio-milter.service disabled enabled
carbonio-mta-sidecar.service enabled enabled
carbonio-nginx.service disabled enabled
carbonio-opendkim.service disabled enabled
carbonio-openldap.service disabled enabled
carbonio-policyd.service disabled enabled
carbonio-postfix.service disabled enabled
carbonio-preview-sidecar.service enabled enabled
carbonio-preview.service enabled enabled
carbonio-prometheus-consul-exporter.service enabled enabled
carbonio-prometheus-mysqld-exporter.service enabled enabled
carbonio-prometheus-nginx-exporter.service enabled enabled
carbonio-prometheus-node-exporter.service enabled enabled
carbonio-prometheus-openldap-exporter.service enabled enabled
carbonio-prometheus.service disabled enabled
carbonio-proxy-sidecar.service enabled enabled
carbonio-saslauthd.service disabled enabled
carbonio-stats.service disabled enabled
carbonio-storages-sidecar.service enabled enabled
carbonio-storages.service enabled enabled
carbonio-tasks-db-sidecar.service enabled enabled
carbonio-tasks-sidecar.service enabled enabled
carbonio-tasks.service enabled enabled
carbonio-videoserver-sidecar.service enabled enabled
carbonio-videoserver.service enabled enabled
carbonio-ws-collaboration-db-sidecar.service enabled enabled
carbonio-ws-collaboration-sidecar.service enabled enabled
carbonio-ws-collaboration.service enabled enabled
carbonio.service generated -
carbonio-appserver.target disabled enabled
carbonio-directory-server.target disabled enabled
carbonio-mta.target disabled enabled
carbonio-proxy.target disabled enabled
carbonio-certbot.timer enabled enabled

66 unit files listed.

@sharif

I posted some additional info. Can you help me out ?