I have the same issue as well, upgraded to the latest version and now I can't access admin or webmail through any web browser.
I have checked and all services are running including receiving and sending emails...
xyx@hostname:~# su - zextras -c "zmcontrol status"
Host xxxxxxxxx.com
antivirus Running
directory-server Running
mailbox Running
memcached Running
mta Running
proxy Running
service webapp Running
service-discover Running
stats Running
config service Running
Last update killed my installation too.
Mobile APP and IMAP is working, but webmail and admin are dead.
After running pending-setups -a, I can log in, but once inside, the following message appears: validation error (UnknownType@[getNotifications/notifications])
Unknown type 'TransferredOwnership'
How do I fix this?
Same Problem. Webmail and Admin.
Please help
Thanks
I have found this and it works for me.
this fixed that problem.
chown zextras:zextras /opt/zextras/data/tmp/nginx/client
Thanks, this worked for me on numerous nodes even without ERROR in mysql_error.log. Not sure how this got broken from an upgrade.
apt install carbonio-catalog
pending-setups -a
reboot
i have some problem with upgrade from 25.3.1 to 25.9.0
Same issue. I had to revert to the snapshot I took before the upgrade
Unfortunately, I didn't take a snapshot. I have a backup from last Sunday, but I can't lose all the emails from this week.
Same here. I'm also fighting with installing the carbonio-message-dispatcher-ce package.
Same issue here.
This is so upsetting, getting worse on each release.
I see "services/catalog/services 502 (Bad Gateway)" on the Browser Console.
I see "GET /services/catalog/services HTTP removed link ", upstream: " removed link " in the nginx.log
fuser -n tcp 20012
20012/tcp: 3511
ps ax |grep 3511
3511 ? Ssl 6:47 /usr/bin/envoy --config-path removed link --disable-hot-restart
ls -la removed link
ls: cannot access ' removed link ': No such file or directory
???
Any hints?
Same issue. Cant weblogin, as user and as admin. But Android app is working
Same issue here.
Can't use web login to either Admin Panel or to Webmail.
I don't know if this will help and with the help of gemini and trying to diagnose the problem. One of the things I got after continuous badgering of the ai and reviewing the interaction was this:
grep -A 5 -E 'ERROR|FATAL' /opt/zextras/log/mailbox.log | tail -n 15
--
2025-10-03 12:02:34,136 ERROR [qtp305242558-126] [name=zimbra;ua=zmprov/24.7.0_ZEXTRAS_202407;soapId=2e1f0734;] ephemeral - no extension class name found for backend 'https'
2025-10-03 12:02:34,138 ERROR [qtp305242558-126] [name=zimbra;ua=zmprov/24.7.0_ZEXTRAS_202407;soapId=2e1f0734;] ephemeral - no extension class name found for backend 'https'
2025-10-03 12:02:34,138 WARN [qtp305242558-126] [name=zimbra;ua=zmprov/24.7.0_ZEXTRAS_202407;soapId=2e1f0734;] SoapEngine - handler exception
com.zimbra.common.service.ServiceException: system failure: unable to modify zimbraEphemeralBackendURL; no factory found for backend 'https'
at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:306) ~[zm-common-25.9.0.jar:?]
at com.zimbra.cs.account.callback.EphemeralBackendCheck.preModify(EphemeralBackendCheck.java:65) ~[mailbox.jar:?]
at com.zimbra.cs.account.AttributeManager.preModify(AttributeManager.java:1427) ~[mailbox.jar:?]
--
2025-10-03 12:15:34,960 FATAL [main] [] extensions - No extension loaded from directory /opt/zextras/lib/ext/carbonio
2025-10-03 12:15:34,960 WARN [main] [] extensions - exception in org.openzal.zal.extension.ZalEntrypointImpl.init()
java.lang.RuntimeException: Unable to load extension
at org.openzal.zal.extension.ZalEntrypointImpl.init(ZalEntrypointImpl.java:148) ~[?:?]
at com.zimbra.cs.extension.ExtensionUtil.initAllMatching(ExtensionUtil.java:132) ~[mailbox.jar:?]
at com.zimbra.cs.extension.ExtensionUtil.initAll(ExtensionUtil.java:158) ~[mailbox.jar:?]