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Topic starter
01/22/2025 18:01
I'm having trouble deleting user accounts from the Admin Panel or CLI.
When trying to delete an account from the Admin Panel it simply doesn't delete or do anything, the window just freezes. The rest of the functions such as closing the account work without any problem.
When trying to delete the account from CLI using:
carbonio prov da user@mydomain.com
it shows me the following error.
ERROR: service.FAILURE (system failure: Delete account user@mydomain.com has an error: Failed to publish delete user requested event)
The services are running without problems and the server works just as well without any issues.
01/23/2025 10:28
Hi,
I haven't notice anything like this till now. Could you please share the output of following:
su - zextras -c "zmcontrol -v && zmcontrol status" curl -s -v http://127.78.0.4:10000/health | jq consul members systemctl list-units carbonio*
And what OS you are using?
regards,
01/23/2025 10:32
Just the log of my deletion activity:
2025-01-23 14:24:38,846 INFO [qtp1153025988-277] [name=zimbra;ua=zmprov/24.12.3_ZEXTRAS_202501;soapId=17616514;] MessageBrokerClient - Declaring exchange DELETE_USER_REQUESTED_EXCHANGE 2025-01-23 14:24:38,851 INFO [qtp1153025988-277] [name=zimbra;ua=zmprov/24.12.3_ZEXTRAS_202501;soapId=17616514;] MessageBrokerClient - Trying to publish message 2025-01-23 14:24:38,874 INFO [qtp1153025988-277] [name=zimbra;ua=zmprov/24.12.3_ZEXTRAS_202501;soapId=17616514;] account - Published deleted account event for user: 16d2368c-f11f-4e4c-a301-c7897a4dc663 2025-01-23 14:24:38,882 INFO [qtp1153025988-277] [name=zimbra;ua=zmprov/24.12.3_ZEXTRAS_202501;soapId=17616514;] soap - DeleteAccountRequest elapsed=104
regards,
Topic starter
01/25/2025 20:12
I send you the result
su - zextras -c "zmcontrol -v && zmcontrol status"
Carbonio Release 24.12.1
Host correosmaxivos.infopvirtual.com
amavis Running
antispam Running
antivirus Running
directory-server Running
mailbox Running
memcached Running
mta Running
opendkim Running
proxy Running
service webapp Running
service-discover Running
stats Running
config service Running
You can tell me what I'm really consulting here:
curl -s -v http://127.78.0.4:10000/health | jq * Trying 127.78.0.4:10000... * connect to 127.78.0.4 port 10000 from 127.0.0.1 port 35722 failed: Connection refused * Failed to connect to 127.78.0.4 port 10000 after 0 ms: Could not connect to server * closing connection #0
consul members Node Address Status Type Build Protocol DC Partition Segment server-mta-mydomain-com xx.xx.116.238:8301 alive server 1.19.1 2 dc1 d
systemctl list-units carbonio* UNIT LOAD ACTIVE SUB DESCRIPTION carbonio-catalog-sidecar.service loaded active running Carbonio Catalog sidecar proxy carbonio-catalog.service loaded active running Carbonio Catalog daemon carbonio-clamav-sidecar.service loaded active running Carbonio clamav sidecar proxy carbonio-clamav-signature-provider-sidecar.service loaded active running NGINX Carbonio ClamAV signature provider sidecar carbonio-docs-connector-db-sidecar.service loaded active running Carbonio Docs Connector database sidecar carbonio-docs-connector-sidecar.service loaded active running Carbonio docs connector sidecar proxy carbonio-docs-connector.service loaded active running Carbonio docs connector daemon carbonio-docs-editor-sidecar.service loaded active running Carbonio Docs server sidecar proxy carbonio-docs-editor.service loaded active running Carbonio Docs Server carbonio-files-db-sidecar.service loaded active running Carbonio Files database sidecar carbonio-files-sidecar.service loaded active running Carbonio Files sidecar proxy carbonio-files.service loaded active running Carbonio Files daemon carbonio-mailbox-admin-sidecar.service loaded active running Carbonio Mailbox Admin proxy sidecar carbonio-mailbox-db-sidecar.service loaded active running Carbonio Mailbox database sidecar carbonio-mailbox-nslookup-sidecar.service loaded active running Carbonio Mailbox NSLookup proxy sidecar carbonio-mailbox-sidecar.service loaded active running Mailbox carbonio proxy sidecar carbonio-mta-sidecar.service loaded active running Carbonio mta sidecar proxy carbonio-preview-sidecar.service loaded active running Carbonio Preview sidecar proxy carbonio-preview.service loaded active running Carbonio Preview daemon carbonio-prometheus-consul-exporter.service loaded active running Carbonio Prometheus Consul exporter carbonio-prometheus-mysqld-exporter.service loaded active running Carbonio Prometheus MySQL exporter carbonio-prometheus-nginx-exporter.service loaded active running Carbonio Prometheus NGINX exporter carbonio-prometheus-node-exporter.service loaded active running Carbonio Prometheus Node Exporter carbonio-prometheus-openldap-exporter.service loaded active running Carbonio Prometheus OpenLDAP exporter carbonio-proxy-sidecar.service loaded active running NGINX carbonio proxy sidecar carbonio-storages-sidecar.service loaded active running Storages-CE sidecar proxy carbonio-storages.service loaded active running Carbonio Storages-CE daemon carbonio-tasks-db-sidecar.service loaded active running Carbonio Tasks database sidecar carbonio-tasks-sidecar.service loaded active running Carbonio Tasks sidecar proxy carbonio-tasks.service loaded active running Carbonio Tasks daemon carbonio-user-management-sidecar.service loaded active running Carbonio User Management sidecar proxy carbonio-user-management.service loaded active running Carbonio User Management daemon carbonio.service loaded active exited LSB: Carbonio Services
Thank you for your help
Topic starter
01/27/2025 20:36
I updated to Core version: 24.12.4 the problem is solved, I can now delete accounts.
01/27/2025 20:59
So, I did that, but it didn't work either!
The CLI showed the version: Carbonio Release 24.12.1
Through the web interface: Core Version 24.12.4
I even restarted the services to see if it would work.
01/27/2025 21:52
Following the code mine is like this:
root@mail:~# su - zextras -c "zmcontrol -v && zmcontrol status"
Carbonio Release 24.12.1
Host mail.myhostname.com.br
amavis Running
antispam Running
antivirus Running
cbpolicyd Running
directory-server Running
mailbox Running
memcached Running
mta Running
opendkim Running
proxy Running
service webapp Running
service-discover Running
stats Running
config service Running
root@mail:~# curl -s -v http://127.78.0.4:10000/health | jq * Trying 127.78.0.4:10000... * connect to 127.78.0.4 port 10000 failed: Connection refused * Failed to connect to 127.78.0.4 port 10000 after 0 ms: Connection refused * Closing connection 0
root@mail:~# consul members Node Address Status Type Build Protocol DC Partition Segment server-mail-myhostname-com-br xxx.xxx.xxx.xxx:8301 alive server 1.19.1 2 dc1 default <all>
root@mail:~# systemctl list-units carbonio* UNIT LOAD ACTIVE SUB DESCRIPTION carbonio-clamav-sidecar.service loaded active running Carbonio clamav sidecar proxy carbonio-clamav-signature-provider-sidecar.service loaded active running NGINX Carbonio ClamAV signature provider sidecar carbonio-docs-connector-db-sidecar.service loaded activating auto-restart Carbonio Docs Connector database sidecar carbonio-docs-connector-sidecar.service loaded active running Carbonio docs connector sidecar proxy carbonio-docs-connector.service loaded active running Carbonio docs connector daemon carbonio-docs-editor-sidecar.service loaded active running Carbonio Docs server sidecar proxy carbonio-docs-editor.service loaded active running Carbonio Docs Server carbonio-files-db-sidecar.service loaded activating auto-restart Carbonio Files database sidecar carbonio-files-sidecar.service loaded active running Carbonio Files sidecar proxy carbonio-files.service loaded activating auto-restart Carbonio Files daemon carbonio-mailbox-admin-sidecar.service loaded active running Carbonio Mailbox Admin proxy sidecar carbonio-mailbox-db-sidecar.service loaded active running Carbonio Mailbox database sidecar carbonio-mailbox-nslookup-sidecar.service loaded activating auto-restart Carbonio Mailbox NSLookup proxy sidecar carbonio-mailbox-sidecar.service loaded active running Mailbox carbonio proxy sidecar carbonio-message-broker-sidecar.service loaded active running Carbonio message broker sidecar proxy carbonio-message-broker.service loaded active running Carbonio message broker daemon carbonio-message-dispatcher-auth-sidecar.service loaded active running Carbonio Message Dispatcher auth sidecar proxy carbonio-message-dispatcher-auth.service loaded active running Carbonio Message Dispatcher auth daemon carbonio-message-dispatcher-db-sidecar.service loaded active running Carbonio Message Dispatcher database sidecar carbonio-message-dispatcher-http-sidecar.service loaded active running Carbonio Message Dispatcher HTTP sidecar proxy carbonio-message-dispatcher-xmpp-sidecar.service loaded active running Carbonio Message Dispatcher XMPP sidecar proxy carbonio-message-dispatcher.service loaded active running Carbonio Message Dispatcher daemon carbonio-mta-sidecar.service loaded active running Carbonio mta sidecar proxy carbonio-preview-sidecar.service loaded activating auto-restart Carbonio Preview sidecar proxy carbonio-preview.service loaded active running Carbonio Preview daemon carbonio-prometheus-consul-exporter.service loaded active running Carbonio Prometheus Consul exporter carbonio-prometheus-mysqld-exporter.service loaded active running Carbonio Prometheus MySQL exporter carbonio-prometheus-nginx-exporter.service loaded active running Carbonio Prometheus NGINX exporter carbonio-prometheus-node-exporter.service loaded active running Carbonio Prometheus Node Exporter carbonio-prometheus-openldap-exporter.service loaded active running Carbonio Prometheus OpenLDAP exporter carbonio-proxy-sidecar.service loaded active running NGINX carbonio proxy sidecar carbonio-storages-sidecar.service loaded active running Storages-CE sidecar proxy carbonio-storages.service loaded active running Carbonio Storages-CE daemon carbonio-tasks-db-sidecar.service loaded active running Carbonio Tasks database sidecar carbonio-tasks-sidecar.service loaded activating auto-restart Carbonio Tasks sidecar proxy carbonio-tasks.service loaded activating auto-restart Carbonio Tasks daemon carbonio-user-management-sidecar.service loaded active running Carbonio User Management sidecar proxy carbonio-user-management.service loaded active running Carbonio User Management daemon carbonio-videoserver-sidecar.service loaded active running Carbonio Videoserver sidecar proxy carbonio-videoserver.service loaded active running Zextras Videoserver carbonio-ws-collaboration-db-sidecar.service loaded active running Carbonio Workstream Collaboration database sidecar carbonio-ws-collaboration-sidecar.service loaded active running Carbonio Workstream Collaboration sidecar proxy carbonio-ws-collaboration.service loaded activating auto-restart Carbonio Workstream Collaboration daemon carbonio.service loaded active exited LSB: Carbonio Services LOAD = Reflects whether the unit definition was properly loaded. ACTIVE = The high-level unit activation state, i.e. generalization of SUB. SUB = The low-level unit activation state, values depend on unit type. 44 loaded units listed. Pass --all to see loaded but inactive units, too. To show all installed unit files use 'systemctl list-unit-files'.
This post was modified 4 weeks ago by Jefferson Pereira
01/27/2025 22:31
root@mail:~# systemctl status carbonio-files*
● carbonio-files.service - Carbonio Files daemon
Loaded: loaded (/lib/systemd/system/carbonio-files.service; enabled; vendor preset: enabled)
Drop-In: /etc/systemd/system/carbonio-files.service.d
└─override.conf
Active: active (running) since Mon 2025-01-27 17:23:41 -03; 1s ago
Main PID: 2190320 (carbonio-files)
Tasks: 20 (limit: 28746)
Memory: 90.6M
CPU: 2.428s
CGroup: /system.slice/carbonio-files.service
├─2190320 /bin/bash /usr/bin/carbonio-files
└─2190322 /opt/zextras/common/bin/java -Djava.net.preferIPv4Stack=true -Xmx4096m -Xms4096m -DFILES_LOG_LEVEL=warn -jar /usr/share/carbonio/carbonio-files.jar
Jan 27 17:23:41 mail.myhostname.com.br systemd[1]: Stopped Carbonio Files daemon.
Jan 27 17:23:41 mail.myhostname.com.br systemd[1]: carbonio-files.service: Consumed 4.144s CPU time.
Jan 27 17:23:41 mail.myhostname.com.br systemd[1]: Started Carbonio Files daemon.
Jan 27 17:23:42 mail.myhostname.com.br carbonio-files[2190322]: SLF4J(I): Connected with provider of type [ch.qos.logback.classic.spi.LogbackServiceProvider]
● carbonio-files-db-sidecar.service - Carbonio Files database sidecar
Loaded: loaded (/lib/systemd/system/carbonio-files-db-sidecar.service; enabled; vendor preset: enabled)
Active: activating (auto-restart) (Result: exit-code) since Mon 2025-01-27 17:23:39 -03; 3s ago
Docs: https://docs.zextras.com/
Process: 2190229 ExecStart=/usr/bin/consul connect envoy -token-file /etc/carbonio/files-db/service-discover/token -admin-bind localhost:0 -sidecar-for carbonio-files-db (code=exited, status=1/FAILURE)
Main PID: 2190229 (code=exited, status=1/FAILURE)
CPU: 363ms
● carbonio-files-sidecar.service - Carbonio Files sidecar proxy
Loaded: loaded (/lib/systemd/system/carbonio-files-sidecar.service; enabled; vendor preset: enabled)
Active: active (running) since Fri 2025-01-10 21:27:03 -03; 2 weeks 2 days ago
Docs: https://docs.zextras.com/zextras-suite-documentation/latest/
Main PID: 7915 (envoy)
Tasks: 24 (limit: 28746)
Memory: 21.3M
CPU: 6h 48.776s
CGroup: /system.slice/carbonio-files-sidecar.service
└─7915 /usr/bin/envoy --config-path /tmp/envoy-18197bc6a25f85e0-bootstrap.json --disable-hot-restart
Notice: journal has been rotated since unit was started, output may be incomplete.
This post was modified 4 weeks ago by Jefferson Pereira