Hello, I have the following problem with the Chat Service
10-11-2024 12:36:29.268 ERROR c.z.c.c.c.logging.ChatsLogger : An error occurred on /rooms
at com.zextras.carbonio.chats.core.infrastructure.messaging.impl.xmpp.MessageDispatcherMongooseImpl.createRoom [line 81]
Error while creating a room: [{"path":["muc_light","createRoom"],"message":"Unexpected MUCLightAdminMutation resolver crash","extensions":{"code":"resolver_crash"}}]
10-11-2024 12:57:03.198 ERROR c.z.c.c.c.logging.ChatsLogger : An error occurred on /rooms
at com.zextras.carbonio.chats.core.infrastructure.messaging.impl.xmpp.MessageDispatcherMongooseImpl.createRoom [line 81]
Error while creating a room: [{"path":["muc_light","createRoom"],"message":"Unexpected MUCLightAdminMutation resolver crash","extensions":{"code":"resolver_crash"}}]
10-11-2024 13:07:30.933 WARN c.z.c.c.c.logging.ChatsLogger : Videoserver event listener channel recovery started...
10-11-2024 13:07:30.933 WARN c.z.c.c.c.logging.ChatsLogger : Videoserver event listener channel recovery completed successfully
10-11-2024 13:08:45.246 WARN c.z.c.c.c.logging.ChatsLogger : Videoserver event listener channel recovery started...
10-11-2024 13:08:45.246 WARN c.z.c.c.c.logging.ChatsLogger : Videoserver event listener channel recovery completed successfully
Hello,
I'm having the same issue there :
25-03-2025 15:56:38.126 ERROR c.z.c.c.c.logging.ChatsLogger : An error occurred on /rooms at com.zextras.carbonio.chats.core.infrastructure.messaging.impl.xmpp.MessageDispatcherMongooseImpl.createRoom [line 83] Error while creating a room: [{"path":["muc_light","createRoom"],"message":"Unexpected MUCLightAdminMutation resolver crash","extensions":{"code":"resolver_crash"}}]
When I try to use the chat feature or video server, it does not work. The message stays as "Pending" state and if I refresh the page, the chat disappears and I need to leave on another page (like email part).
The server seems to be healthy :
UNIT LOAD ACTIVE SUB DESCRIPTION carbonio-catalog-sidecar.service loaded active running Carbonio Catalog sidecar proxy carbonio-catalog.service loaded active running Carbonio Catalog daemon carbonio-clamav-sidecar.service loaded active running Carbonio clamav sidecar proxy carbonio-clamav-signature-provider-sidecar.service loaded active running NGINX Carbonio ClamAV signature provider sidecar carbonio-docs-connector-db-sidecar.service loaded active running Carbonio Docs Connector database sidecar carbonio-docs-connector-sidecar.service loaded active running Carbonio docs connector sidecar proxy carbonio-docs-connector.service loaded active running Carbonio docs connector daemon carbonio-docs-editor-sidecar.service loaded active running Carbonio Docs server sidecar proxy carbonio-docs-editor.service loaded active running Carbonio Docs Server carbonio-files-db-sidecar.service loaded active running Carbonio Files database sidecar carbonio-files-sidecar.service loaded active running Carbonio Files sidecar proxy carbonio-files.service loaded active running Carbonio Files daemon carbonio-mailbox-admin-sidecar.service loaded active running Carbonio Mailbox Admin proxy sidecar carbonio-mailbox-db-sidecar.service loaded active running Carbonio Mailbox database sidecar carbonio-mailbox-nslookup-sidecar.service loaded active running Carbonio Mailbox NSLookup proxy sidecar carbonio-mailbox-sidecar.service loaded active running Mailbox carbonio proxy sidecar carbonio-message-broker-sidecar.service loaded active running Carbonio message broker sidecar proxy carbonio-message-broker.service loaded active running Carbonio message broker daemon carbonio-message-dispatcher-auth-sidecar.service loaded active running Carbonio Message Dispatcher auth sidecar proxy carbonio-message-dispatcher-auth.service loaded active running Carbonio Message Dispatcher auth daemon carbonio-message-dispatcher-db-sidecar.service loaded active running Carbonio Message Dispatcher database sidecar carbonio-message-dispatcher-http-sidecar.service loaded active running Carbonio Message Dispatcher HTTP sidecar proxy carbonio-message-dispatcher-xmpp-sidecar.service loaded active running Carbonio Message Dispatcher XMPP sidecar proxy carbonio-message-dispatcher.service loaded active running Carbonio Message Dispatcher daemon carbonio-mta-sidecar.service loaded active running Carbonio mta sidecar proxy carbonio-preview-sidecar.service loaded active running Carbonio Preview sidecar proxy carbonio-preview.service loaded active running Carbonio Preview daemon carbonio-prometheus-consul-exporter.service loaded active running Carbonio Prometheus Consul exporter carbonio-prometheus-mysqld-exporter.service loaded active running Carbonio Prometheus MySQL exporter carbonio-prometheus-nginx-exporter.service loaded active running Carbonio Prometheus NGINX exporter carbonio-prometheus-node-exporter.service loaded active running Carbonio Prometheus Node Exporter carbonio-prometheus-openldap-exporter.service loaded active running Carbonio Prometheus OpenLDAP exporter carbonio-proxy-sidecar.service loaded active running NGINX carbonio proxy sidecar carbonio-storages-sidecar.service loaded active running Storages-CE sidecar proxy carbonio-storages.service loaded active running Carbonio Storages-CE daemon carbonio-tasks-db-sidecar.service loaded active running Carbonio Tasks database sidecar carbonio-tasks-sidecar.service loaded active running Carbonio Tasks sidecar proxy carbonio-tasks.service loaded active running Carbonio Tasks daemon carbonio-user-management-sidecar.service loaded active running Carbonio User Management sidecar proxy carbonio-user-management.service loaded active running Carbonio User Management daemon carbonio-videoserver-sidecar.service loaded active running Carbonio Videoserver sidecar proxy carbonio-videoserver.service loaded active running Zextras Videoserver carbonio-ws-collaboration-db-sidecar.service loaded active running Carbonio Workstream Collaboration database sidecar carbonio-ws-collaboration-sidecar.service loaded active running Carbonio Workstream Collaboration sidecar proxy carbonio-ws-collaboration.service loaded active running Carbonio Workstream Collaboration daemon carbonio.service loaded active exited LSB: Carbonio Services
Is someone able to resolve this issue ? I have the latest available version on Ubuntu 22.04
zextras@mail:~$ zmcontrol -v Carbonio Release 25.3.0 zextras@mail:~$
Thanks