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[Solved] Quarantine emails with password-protected file attachments

Carbonio General

Last Post by anahuac 1 month ago

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gpgp01

(@gpgp01)

Eminent Member

Joined: 1 year ago

Posts: 38

Topic starter 02/26/2025 21:04

hello to all,
i have this problem,
Carbon blocks outgoing and incoming emails with password-protected file attachments.

i recived the notificacion"VIRUS (Heuristics.Encrypted.Zip) in mail TO YOU from"

I see the email stuck in quarantine, but when I try to release it, it is not delivered.

please help me

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gpgp01

(@gpgp01)

Eminent Member

Joined: 1 year ago

Posts: 38

Topic starter 02/26/2025 22:08

thanks @anahuac

For the next email

in mail Transf. Agent --> Antivirus & Antispam, check or not check "Virus Block Encrypted Archive"

Thanks

Md. Shariful Islam reacted

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anahuac

(@anahuac)

Joined: 2 years ago

Posts: 340

02/26/2025 22:11

You are very welcome 😉

I'm glad it fixed it..........................

Md. Shariful Islam reacted

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