Hi,
I recently updated to the new version and I have encountered the following problem: the filter for "unread" is not being applied on the fly, that is, when I press on the "Unread" filter nothing happens, I have to refresh the page for it to be applied; if I move between folders to do the same with other folders it is also not applied, so I have to keep pressing F5 for it to take effect.
Additionally, in the administration panel it shows me as version 24.7.0 despite having followed the steps to update to version 24.7.1 that they published.
watch error: https://youtu.be/VLOsrWN6ZaA
is there a solution?
@ssanisaca
Hi,
I checked your video. I noticed that all 4 emails in your inbox are read by you. There are no unread email in your inbox. Therefore, if you sort the emails using "Unread" you will get blank/empty result. I checked again in a 24.7.0 and found the "Unread" sorting is working properly.
What you can do is right click on an email and mark it as unread and try the "Unread" again. Let us know your observation.
About 24.7.0 vs 24.7.1, don't worry about it. As 24.7.1 was a hot fix hence It is only reflected on zmcontrol -v not in the GUI admin panel.
Thanks,
Sharif
Hi, Thank you for you answer
Apparently I didn't make myself understood, as you can see in the video, the filter is not applied at the moment, it is only applied if I refresh the page and if I apply another filter it is mixed.
Watch this new video: https://youtu.be/7s_rRBabwFw
It should be noted that this only happens in the message view, in the conversation view it works perfectly, but users are more accustomed to using message view.
Please could you validate it internally with your installation.
Hi,
Thanks again. Yes I have reproduced the issue in Carbonio CE by setting "Visualization Options" > By Message (Instead of conversation). I am going to report this to our devs.
Regards,
Sharif
Thank you very much for validating this, I thought I did something wrong in the update. I will be on the lookout for a new update.
😀