Sometime in the last couple of weeks something appears to have changed or gone terribly wrong with the "change password listener."
I reset a user password back on March 19th without any issues. I had another user that got a new phone and of course didn't know what their password was. I tried to reset it and was presented with the following error
mailbox.log:com.zimbra.common.service.ServiceException: system failure: change password listener https://my.domain.com for account user@my.domain.com not found
I tried resetting the password from the CLI and get the same error. I can use zmprov GetAccount and retrieve user details, but using zmprov, again, won't let me use the SetPassword option.
It looks like everything is running except carbonio.service and others have said it doesn't matter after startup.
/opt/zextras/log# systemctl list-units carbonio* UNIT LOAD ACTIVE SUB DESCRIPTION carbonio-clamav-sidecar.service loaded active running Carbonio clamav sidecar proxy carbonio-clamav-signature-provider-sidecar.service loaded active running NGINX Carbonio ClamAV signature provider sidecar carbonio-docs-connector-sidecar.service loaded active running Carbonio docs connector sidecar proxy carbonio-docs-connector.service loaded active running Carbonio docs connector daemon carbonio-docs-editor-sidecar.service loaded active running Carbonio Docs server sidecar proxy carbonio-docs-editor.service loaded active running Carbonio Docs Server carbonio-files-db-sidecar.service loaded active running Carbonio Files database sidecar carbonio-files-sidecar.service loaded active running Carbonio Files sidecar proxy carbonio-files.service loaded active running Carbonio Files daemon carbonio-mailbox-admin-sidecar.service loaded active running Carbonio Mailbox Admin proxy sidecar carbonio-mailbox-nslookup-sidecar.service loaded active running Carbonio Mailbox NSLookup proxy sidecar carbonio-mailbox-sidecar.service loaded active running Mailbox carbonio proxy sidecar carbonio-message-broker-sidecar.service loaded active running Carbonio message broker sidecar proxy carbonio-message-broker.service loaded active running Carbonio message broker daemon carbonio-mta-sidecar.service loaded active running Carbonio mta sidecar proxy carbonio-preview-sidecar.service loaded active running Carbonio Preview sidecar proxy carbonio-preview.service loaded active running Carbonio Preview daemon carbonio-prometheus-consul-exporter.service loaded active running Carbonio Prometheus Consul exporter carbonio-prometheus-mysqld-exporter.service loaded active running Carbonio Prometheus MySQL exporter carbonio-prometheus-nginx-exporter.service loaded active running Carbonio Prometheus NGINX exporter carbonio-prometheus-node-exporter.service loaded active running Carbonio Prometheus Node Exporter carbonio-prometheus-openldap-exporter.service loaded active running Carbonio Prometheus OpenLDAP exporter carbonio-prometheus.service loaded active running Carbonio Prometheus service carbonio-proxy-sidecar.service loaded active running NGINX carbonio proxy sidecar carbonio-storages-sidecar.service loaded active running Storages-CE sidecar proxy carbonio-storages.service loaded active running Carbonio Storages-CE daemon carbonio-user-management-sidecar.service loaded active running Carbonio User Management sidecar proxy carbonio-user-management.service loaded active running Carbonio User Management daemon ● carbonio.service loaded failed failed LSB: Carbonio Services
I thought maybe an upgrade wouldn't hurt so I went ahead an upgraded to 25.3.1 and I'm on Ubuntu 22.04.5 along with all the latest "apt upgrade" goodness and a full reboot.
I'll keep poking at this but if anyone has a solution, it would be greatly appreciated. Eventually my users are going to need to be able to reset their passwords although worst case I'll just set a new CoS with an extended password life as a workaround if needed. 😀
I don't see any glaring errors in the logs either other than this
2025-04-08 4:03:13 4 [Warning] InnoDB: Table mysql/innodb_index_stats has length mismatch in the column name table_name.
which seems to be related to
2025-04-08 4:03:01 0 [ERROR] Incorrect definition of table mysql.event: expected column 'sql_mode' at position 14 to have type set('REAL_AS_FLOAT','PIPES_AS_CONCAT','ANSI_QUOTES','IGNORE_SPACE','IGNORE_BAD_TABLE_OPTIONS','ONLY_FULL_GROUP_BY','NO_UNSIGNED_SUBTRACTION','NO_DIR_IN_CREATE','POSTGRESQL','ORACLE','MSSQL','DB2','MAXDB','NO_KEY_OPTIONS','NO_TABLE_OPTIONS','NO_FIELD_OPTIONS','MYSQL323','MYSQL40','ANSI','NO_AUTO_VALUE_ON_ZERO','NO_BACKSLASH_ESCAPES','STRICT_TRANS_TABLES','STRICT_ALL_TABLES','NO_ZERO_IN_DATE','NO_ZERO_DATE','INVALID_DATES','ERROR_FOR_DIVISION_BY_ZERO','TRADITIONAL','NO_AUTO_CREATE_USER','HIGH_NOT_PRECEDENCE','NO_ENGINE_SUBSTITUTION','PAD_CHAR_TO_FULL_LENGTH','EMPTY_STRING_IS_NULL','SIMULTANEOUS_ASSIGNMENT'), found type set('REAL_AS_FLOAT','PIPES_AS_CONCAT','ANSI_QUOTES','IGNORE_SPACE','IGNORE_BAD_TABLE_OPTIONS','ONLY_FULL_GROUP_BY','NO_UNSIGNED_SUBTRACTION','NO_DIR_IN_CREATE','POSTGRESQL','ORACLE','MSSQL','DB2','MAXDB','NO_KEY_OPTIONS','NO_TABLE_OPTIONS','NO_FIELD_OPTIONS','MYSQL323','MYSQL40','ANSI','NO_AUTO_VALU
2025-04-08 4:03:01 0 [ERROR] mariadbd: Event Scheduler: An error occurred when initializing system tables. Disabling the Event Scheduler.
which I'll deal with as soon as I recall what that password is for the upgrade.
Thanks in Advance!!
It seems under Domains / Authentication I may have set my domains "Endpoint to be used for password change" to the host's web portal. Setting it back to a blank entry solved my issue.