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User & password incorrect to IMAP

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(@nembulus)
New Member
Joined: 1 month ago
Posts: 5
Topic starter  

Hi,

 

Kindly need suggestion ... after suddenly change ip address of carbonio server, user cloudnot login to imap server, it says user name password is incorrect.

We sure that username password is correct, we still can login on webmail.

Please help, what should I check.

Thank you.

 

Best Regards,
FY


   
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(@nembulus)
New Member
Joined: 1 month ago
Posts: 5
Topic starter  

Hi ...

 

latest log from audit.log : error=authentication failed for [franky@tigapuluh.id], LDAP error: - unable to ldap authenticate: invalid credentials;

 

so many way i've done still not working

help please

 

 


   
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(@sharif)
Reputable Member Admin
Joined: 3 years ago
Posts: 730
 

@nembulus 

Could you please check with this doc to confirm everything is in order:

https://docs.zextras.com/carbonio-ce/html/admincli/management/changeip.html#change-the-private-ip-address

regards,


   
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(@nembulus)
New Member
Joined: 1 month ago
Posts: 5
Topic starter  

@sharif : i've do that documentation .... and still not working


   
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