[Solved] Chat and Video in version 25.3, does not work

I have the exact same problem after upgrade prom previous version to 25.3 ...

@alexmanafan @m-sistem

Could you please check followings:

su - zextras -c "carbonio prov gc default carbonioFeatureWscEnabled"

@sharif 

This is the result of the previous command:

# name default
carbonioFeatureWscEnabled: FALSE

I also have a Carbonio CE 24.x with the Chat working without problems, the command shows the same result.

The problem is that it does not appear in the web client

@sharif @m-sistem

I executed:

su - zextras -c "carbonio prov mc default carbonioFeatureWscEnabled TRUE"

I restarted the services:

su - zextras -c 'zmcontrol restart'
systemctl restart carbonio-tasks
systemctl restart carbonio-message-broker
systemctl restart carbonio-message-dispatcher
systemctl restart carbonio-ws-collaboration
systemctl restart carbonio-videoserver

and I already have the Chat working without any problem, my question is the following since I did not know this command, su - zextras -c "carbonio prov mc default carbonioFeatureWscEnabled TRUE" is something new in this version?

I ask because as I mentioned before, in my Carbonio version 24 this also returns FALSE and I still have the Chat working.

@sharif Thanks for the help

Hello,

I have a similar issue with chat and video server features. Chat isn't working. When I try to send a message to someone the message stays as "Pending" state and I got this error in logs :

25-03-2025 15:56:38.126 ERROR c.z.c.c.c.logging.ChatsLogger  : An error occurred on /rooms 
 at com.zextras.carbonio.chats.core.infrastructure.messaging.impl.xmpp.MessageDispatcherMongooseImpl.createRoom [line 83] 
 Error while creating a room: [{"path":["muc_light","createRoom"],"message":"Unexpected MUCLightAdminMutation resolver crash","extensions":{"code":"resolver_crash"}}]

Same issue when I try to create a virtual room.

When I reboot the server, I also have a service error "carbonio.service" in failed state. I need to restart the service to make it working.

:~# su - zextras -c "zmcontrol -v"
Carbonio Release 25.3.0

Could you please help me ?

Thanks.

@sharif I got same error.

Unexpected MUCLightAdminMutation resolver crash

Please help to resolve it.

Add me to the list. Chat not working.

/var/log/carbonio/ws-collaboration# ws-collaboration.log

Same error as user: hidigoudi

I am on Carbonio CE 25.3.1

I made some progress.

Completely shutdown Carbonio and Start again.

Chat not working as per above message.

Stop and start the following services:

carbonio-message-dispatcher.service
carbonio-ws-collaboration.service
carbonio-tasks.service

Not so sure but, I think stop/start all three services made it work.

Will I have to do restart of all three services again and again? Don't know, time will tell.

PS. That is a fresh installation of 25.3.1

Fresh Installation of Carbonio – Migration Notes

I did a fresh installation of Carbonio today. After a lot of trial and error, I identified the main issue.

Key Issue

The following command:

PGPASSWORD=$DB_ADM_PWD carbonio-message-dispatcher-migration carbonio_adm 127.0.0.1

is related to the migration of the old chat UI. It updates the version column in the database that Carbonio uses to track updates.

⚠️ Important:
The migration services — ws, tasks, docs, message-dispatcher — do not actually perform any changes on PostgreSQL. Everything else seems up-to-date because the system reads the version column and assumes the updates were applied.

Verifying PostgreSQL Users and Databases

Connect to your PostgreSQL instance:

psql -h 127.0.0.1 -U carbonio_adm

Check users:

\du

Check databases:

\l

Verify the users and tables for each database:

• carbonio-ws-collaboration-db

• carbonio-tasks-db

• carbonio-message-dispatcher-db

• carbonio-docs-db

Each service has its own user and database, following the pattern:

⚠️ Note: If anything is missing, it indicates a problem. In my case, it was a fresh install — I deleted everything and restarted the installation.

Recommended workflow (in a fresh install; adapt for previous installations):

1. Run all pending setups except carbonio-message-dispatcher.

2. After these, populate the databases:

PGPASSWORD=$DB_ADM_PWD carbonio-message-dispatcher-db-bootstrap carbonio_adm 127.0.0.1
PGPASSWORD=$DB_ADM_PWD carbonio-docs-connector-db-bootstrap carbonio_adm 127.0.0.1
PGPASSWORD=$DB_ADM_PWD carbonio-tasks-db-bootstrap carbonio_adm 127.0.0.1
PGPASSWORD=$DB_ADM_PWD carbonio-ws-collaboration-db-bootstrap carbonio_adm 127.0.0.1

3. After these runs, execute the PostgreSQL verification commands (\du and \l) to ensure all users and databases exist.

4. Then return to pending setups and run carbonio-message-dispatcher.

5. Finally, run the infamous last migration:

PGPASSWORD=$DB_ADM_PWD carbonio-message-dispatcher-migration carbonio_adm 127.0.0.1

⚠️ Warning: Running the last migration too early will break PostgreSQL. Always follow this sequence.