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[Solved] Chat and Video in version 25.3, does not work

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(@alexmanafan)
Active Member
Joined: 2 years ago
Posts: 16
Topic starter  

I updated to version 25.3 and the Chat has disappeared from Webmail. When I run 

curl -v  http://127.78.0.4:10000/health  | jq

I can see that everything is correct and enabled, but it doesn't appear in Webmail.

I performed a fresh, clean install of 25.3, and the result is the same: there's no Chat.
I noticed that when I run:

systemctl list-units "carbonio*"

I see that carbonio.service isn't running:

carbonio.service loaded failed failed LSB: Carbonio Services

But all services are working correctly: mail, tasks, files.
Any help? Is this something general?


   
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(@m-sistem)
New Member
Joined: 13 years ago
Posts: 9
 

I have the exact same problem after upgrade prom previous version to 25.3 ...


   
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(@sharif)
Estimable Member Admin
Joined: 3 years ago
Posts: 673
 

@alexmanafan @m-sistem

Could you please check followings:

su - zextras -c "carbonio prov gc default carbonioFeatureWscEnabled"

 


   
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(@alexmanafan)
Active Member
Joined: 2 years ago
Posts: 16
Topic starter  

@sharif 

This is the result of the previous command:

# name default
carbonioFeatureWscEnabled: FALSE

I also have a Carbonio CE 24.x with the Chat working without problems, the command shows the same result.

The problem is that it does not appear in the web client


   
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(@alexmanafan)
Active Member
Joined: 2 years ago
Posts: 16
Topic starter  

@sharif @m-sistem

I executed:

su - zextras -c "carbonio prov mc default carbonioFeatureWscEnabled TRUE"

I restarted the services:

su - zextras -c 'zmcontrol restart'
systemctl restart carbonio-tasks
systemctl restart carbonio-message-broker
systemctl restart carbonio-message-dispatcher
systemctl restart carbonio-ws-collaboration
systemctl restart carbonio-videoserver

and I already have the Chat working without any problem, my question is the following since I did not know this command, su - zextras -c "carbonio prov mc default carbonioFeatureWscEnabled TRUE" is something new in this version?

I ask because as I mentioned before, in my Carbonio version 24 this also returns FALSE and I still have the Chat working.

@sharif Thanks for the help


   
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(@hidigoudi)
New Member
Joined: 6 days ago
Posts: 2
 

Hello,

I have a similar issue with chat and video server features. Chat isn't working. When I try to send a message to someone the message stays as "Pending" state and I got this error in logs :

25-03-2025 15:56:38.126 ERROR c.z.c.c.c.logging.ChatsLogger  : An error occurred on /rooms 
 at com.zextras.carbonio.chats.core.infrastructure.messaging.impl.xmpp.MessageDispatcherMongooseImpl.createRoom [line 83] 
 Error while creating a room: [{"path":["muc_light","createRoom"],"message":"Unexpected MUCLightAdminMutation resolver crash","extensions":{"code":"resolver_crash"}}]

Same issue when I try to create a virtual room.

When I reboot the server, I also have a service error "carbonio.service" in failed state. I need to restart the service to make it working.

:~# su - zextras -c "zmcontrol -v"
Carbonio Release 25.3.0

Could you please help me ?

Thanks.


   
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