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Chat Problem After Updating Carbonio CE

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 jane
(@jane)
New Member
Joined: 2 years ago
Posts: 1
Topic starter  

Hello everyone,

After updating Carbonio CE to the latest version 25.6.1, I noticed that:

The chat icon no longer appears.

All services appear to be up and running (see attached screenshot).

However, the Carbonio Message Dispatcher logs show several errors (see excerpt below and screenshot).

Has anyone else encountered this problem?
Is there any additional configuration or action to take after the update to restore chat?

Thank you in advance for your help.

-su - zextras -c "zmcontrol status"

amavis Running
antispam Running
antivirus Running
directory-server Running
mailbox Running
memcached Running
mta Running
opendkim Running
proxy Running
service webapp Running
service-discover Running
stats Running
config service Running

Carbonio Message Dispatcher daemon logs : <a title="Carbonio Message Dispatcher daemon Logs" href=" removed link " target="_blank" rel="noopener"> removed link

This topic was modified 1 month ago by jane

   
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(@dosnso)
New Member
Joined: 2 years ago
Posts: 12
 

after upgrade from 25.3 to 25.9 , and ubuntu 22.04 to24.04 didn'twork chat.
message-dispatcher starting with fails

Spoiler
journalctl -xeu carbonio-message-dispatcher.service
окт 13 00:27:37 server.carbonio mongooseimctl[104858]: Root: /opt/zextras/common/lib/mongooseim
окт 13 00:27:37 server.carbonio mongooseim[104884]: Starting up
окт 13 00:27:37 server.carbonio mongooseimctl[104858]: Exec: /opt/zextras/common/lib/mongooseim/erts-14.2.5.2/bin/erlexec -noshell -noinput +Bd -boot /opt/zextras/common/lib/mongooseim/releases/6.2.1/start -embedded -config /etc/carbonio/message-dispatcher/app.config -args_file /etc/carbonio/message-dispatcher/vm.args -args_file /etc/carbonio/message-dispatcher/vm.dist.args -- foreground
окт 13 00:27:39 server.carbonio mongooseimctl[104858]: when=2025-10-12T17:27:39.358775+00:00 level=error what=rdbms_connection_attempt_error pid=<0.489.0> at=mongoose_rdbms:connect/4:941 sleep_for=2 backend=pgsql error={error,econnrefused}
окт 13 00:27:39 server.carbonio mongooseimctl[104858]: when=2025-10-12T17:27:39.363666+00:00 level=error reason=econnrefused pid=<0.490.0> at=gen_server:error_info/8:1391 client_info="{<0.489.0>,{'wpool_pool-mongoose_wpool$rdbms$global$default-1',[{code_server,call,1,[{file,\"code_server.erl\"},{line,150}]},{error_handler,undefined_function,3,[{file,\"error_handler.erl\"},{line,40}]},{logger_backend,do_apply_filters,4,[{file,\"logger_backend.erl\"},{line,101}]},{logger_backend,apply_filters,4,[{file,\"logger_backend.erl\"},{line,86}]},{logger_backend,log_allowed,3,[{file,\"logger_backend.erl\"},{line,32}]},{mongoose_rdbms,connect,4,[{file,\"/tmp/package/src/MongooseIM-6.2.1/src/rdbms/mongoose_rdbms.erl\"},{line,941}]},{mongoose_rdbms,init,1,[{file,\"/tmp/package/src/MongooseIM-6.2.1/src/rdbms/mongoose_rdbms.erl\"},{line,665}]},{wpool_process,init,1,[{file,\"/tmp/package/src/MongooseIM-6.2.1/_build/default/lib/worker_pool/src/wpool_process.erl\"},{line,80}]}]}}" last_message="{command,epgsql_cmd_connect,#{port => 20000,host => \"127.0.0.1\",password => #Fun<epgsql_cmd_connect.0.87005817>,username => \"carbonio-message-dispatcher-db\",codecs => [{mongoose_rdbms_pgsql_codec_boolean,[]}],database => \"carbonio-message-dispatcher-db\"}}" state={state,undefined,undefined,<<>>,undefined,on_message,undefined,{[],[]},undefined,undefined,undefined,undefined,[],information_redacted,[],undefined,undefined,undefined,undefined,undefined} log= name=<0.490.0> label={gen_server,terminate}
окт 13 00:27:39 server.carbonio mongooseimctl[104858]: when=2025-10-12T17:27:39.391541+00:00 level=error pid=<0.490.0> at=proc_lib:crash_report/4:584 report="[[{initial_call,{epgsql_sock,init,['Argument__1']}},{pid,<0.490.0>},{registered_name,[]},{error_info,{exit,econnrefused,[{gen_server,handle_common_reply,8,[{file,\"gen_server.erl\"},{line,1226}]},{proc_lib,init_p_do_apply,3,[{file,\"proc_lib.erl\"},{line,241}]}]}},{ancestors,['wpool_pool-mongoose_wpool$rdbms$global$default-1','wpool_pool-mongoose_wpool$rdbms$global$default-process-sup','mongoose_wpool$rdbms$global$default',mongoose_wpool_rdbms_sup,mongoose_wpool_sup,ejabberd_sup,<0.285.0>]},{message_queue_len,0},{messages,[]},{links,[<0.489.0>]},{dictionary,[]},{trap_exit,false},{status,running},{heap_size,6772},{stack_size,28},{reductions,29818}],[]]" label={proc_lib,crash}
окт 13 00:27:39 server.carbonio mongooseimctl[104858]: 00:27:39.383 [error] gen_server <0.490.0> terminated with reason: econnrefused
окт 13 00:27:39 server.carbonio mongooseimctl[104858]: 00:27:39.391 [error] CRASH REPORT Process <0.490.0> with 0 neighbours exited with reason: econnrefused in gen_server:handle_common_reply/8 line 1226
окт 13 00:27:41 server.carbonio mongooseimctl[104858]: when=2025-10-12T17:27:41.391637+00:00 level=error what=rdbms_connection_attempt_error pid=<0.489.0> at=mongoose_rdbms:connect/4:941 sleep_for=4 backend=pgsql error={error,econnrefused}
окт 13 00:27:41 server.carbonio mongooseimctl[104858]: when=2025-10-12T17:27:41.391781+00:00 level=error reason=econnrefused pid=<0.494.0> at=gen_server:error_info/8:1391 client_info="{<0.489.0>,{'wpool_pool-mongoose_wpool$rdbms$global$default-1',[{gen,do_call,4,[{file,\"gen.erl\"},{line,240}]},{gen_server,call,3,[{file,\"gen_server.erl\"},{line,415}]},{epgsql,call_connect,2,[{file,\"/tmp/package/src/MongooseIM-6.2.1/_build/default/lib/epgsql/src/epgsql.erl\"},{line,207}]},{mongoose_rdbms_pgsql,connect,2,[{file,\"/tmp/package/src/MongooseIM-6.2.1/src/rdbms/mongoose_rdbms_pgsql.erl\"},{line,48}]},{mongoose_rdbms,connect,4,[{file,\"/tmp/package/src/MongooseIM-6.2.1/src/rdbms/mongoose_rdbms.erl\"},{line,933}]},{mongoose_rdbms,init,1,[{file,\"/tmp/package/src/MongooseIM-6.2.1/src/rdbms/mongoose_rdbms.erl\"},{line,665}]},{wpool_process,init,1,[{file,\"/tmp/package/src/MongooseIM-6.2.1/_build/default/lib/worker_pool/src/wpool_process.erl\"},{line,80}]},{gen_server,init_it,2,[{file,\"gen_server.erl\"},{line,980}]}]}}" last_message="{command,epgsql_cmd_connect,#{port => 20000,host => \"127.0.0.1\",password => #Fun<epgsql_cmd_connect.0.87005817>,username => \"carbonio-message-dispatcher-db\",codecs => [{mongoose_rdbms_pgsql_codec_boolean,[]}],database => \"carbonio-message-dispatcher-db\"}}" state={state,undefined,undefined,<<>>,undefined,on_message,undefined,{[],[]},undefined,undefined,undefined,undefined,[],information_redacted,[],undefined,undefined,undefined,undefined,undefined} log= name=<0.494.0> label={gen_server,terminate}
окт 13 00:27:41 server.carbonio mongooseimctl[104858]: when=2025-10-12T17:27:41.392475+00:00 level=error pid=<0.494.0> at=proc_lib:crash_report/4:584 report="[[{initial_call,{epgsql_sock,init,['Argument__1']}},{pid,<0.494.0>},{registered_name,[]},{error_info,{exit,econnrefused,[{gen_server,handle_common_reply,8,[{file,\"gen_server.erl\"},{line,1226}]},{proc_lib,init_p_do_apply,3,[{file,\"proc_lib.erl\"},{line,241}]}]}},{ancestors,['wpool_pool-mongoose_wpool$rdbms$global$default-1','wpool_pool-mongoose_wpool$rdbms$global$default-process-sup','mongoose_wpool$rdbms$global$default',mongoose_wpool_rdbms_sup,mongoose_wpool_sup,ejabberd_sup,<0.285.0>]},{message_queue_len,0},{messages,[]},{links,[<0.489.0>]},{dictionary,[]},{trap_exit,false},{status,running},{heap_size,4185},{stack_size,28},{reductions,30728}],[]]" label={proc_lib,crash}
окт 13 00:27:41 server.carbonio mongooseimctl[104858]: 00:27:41.391 [error] gen_server <0.494.0> terminated with reason: econnrefused
окт 13 00:27:41 server.carbonio mongooseimctl[104858]: 00:27:41.392 [error] CRASH REPORT Process <0.494.0> with 0 neighbours exited with reason: econnrefused in gen_server:handle_common_reply/8 line 1226
окт 13 00:27:44 server.carbonio mongooseimctl[104858]: when=2025-10-12T17:27:44.338158+00:00 level=critical what=app_failed_to_start reason="{timeout,{gen_server,call,[mongoose_wpool_rdbms_mgr,{start_pool,global,default,[{workers,10}],#{driver => pgsql,port => 20000,host => \"127.0.0.1\",password => \"b2b4f3143cede5ddabfb6f88d32b3d3e\",username => \"carbonio-message-dispatcher-db\",database => \"carbonio-message-dispatcher-db\",keepalive_interval => 30,max_start_interval => 30,query_timeout => 5000}}]}}" pid=<0.285.0> at=ejabberd_app:start/2:48 stacktrace="gen_server:call/2:404 mongoose_wpool:start/7:162 mongoose_wpool:'-start_configured_pools/3-lc$^1/1-1-'/1:122 mongoose_wpool:'-start_configured_pools/3-lc$^1/1-1-'/1:122 ejabberd_app:do_start/0:70 ejabberd_app:start/2:44 application_master:start_it_old/4:293"
окт 13 00:27:44 server.carbonio mongooseimctl[104858]: when=2025-10-12T17:27:44.340851+00:00 level=error pid=<0.425.0> at=supervisor:handle_info/2:623 unstructured_log="Supervisor received unexpected message: {'ETS-TRANSFER',mongoose_wpool,\
окт 13 00:27:44 server.carbonio mongooseimctl[104858]: <0.285.0>,undefined}\
окт 13 00:27:44 server.carbonio mongooseimctl[104858]: "
окт 13 00:27:44 server.carbonio mongooseimctl[104858]: when=2025-10-12T17:27:44.340990+00:00 level=error pid=<0.418.0> at=supervisor:handle_info/2:623 unstructured_log="Supervisor received unexpected message: {'ETS-TRANSFER',mongoose_wpool_http,\
окт 13 00:27:44 server.carbonio mongooseimctl[104858]: <0.285.0>,testing}\
окт 13 00:27:44 server.carbonio mongooseimctl[104858]: "
окт 13 00:27:44 server.carbonio mongooseimctl[104858]: when=2025-10-12T17:27:44.341331+00:00 level=error pid=<0.418.0> at=supervisor:handle_info/2:623 unstructured_log="Supervisor received unexpected message: {'ETS-TRANSFER',prepared_statements,\
окт 13 00:27:44 server.carbonio mongooseimctl[104858]: <0.285.0>,testing}\
окт 13 00:27:44 server.carbonio mongooseimctl[104858]: "
окт 13 00:27:44 server.carbonio mongooseimctl[104858]: when=2025-10-12T17:27:44.341065+00:00 level=error pid=<0.284.0> at=proc_lib:crash_report/4:584 report="[[{initial_call,{application_master,init,['Argument__1','Argument__2','Argument__3','Argument__4']}},{pid,<0.284.0>},{registered_name,[]},{error_info,{exit,{bad_return,{{ejabberd_app,start,[normal,[]]},{'EXIT',{timeout,{gen_server,call,[mongoose_wpool_rdbms_mgr,{start_pool,global,default,[{workers,10}],#{driver => pgsql,port => 20000,host => \"127.0.0.1\",password => \"b2b4f3143cede5ddabfb6f88d32b3d3e\",username => \"carbonio-message-dispatcher-db\",database => \"carbonio-message-dispatcher-db\",keepalive_interval => 30,max_start_interval => 30,query_timeout => 5000}}]}}}}},[{application_master,init,4,[{file,\"application_master.erl\"},{line,142}]},{proc_lib,init_p_do_apply,3,[{file,\"proc_lib.erl\"},{line,241}]}]}},{ancestors,[<0.283.0>]},{message_queue_len,0},{messages,[]},{links,[<0.283.0>,<0.285.0>,<0.44.0>]},{dictionary,[]},{trap_exit,true},{status,running},{heap_size,1598},{stack_size,28},{reductions,156}],[]]" label={proc_lib,crash}
окт 13 00:27:44 server.carbonio mongooseimctl[104858]: when=2025-10-12T17:27:44.341792+00:00 level=notice pid=<0.44.0> at=application_controller:info_exited/3:2142 report="[{application,mongooseim},{exited,{bad_return,{{ejabberd_app,start,[normal,[]]},{'EXIT',{timeout,{gen_server,call,[mongoose_wpool_rdbms_mgr,{start_pool,global,default,[{workers,10}],#{driver => pgsql,port => 20000,host => \"127.0.0.1\",password => \"b2b4f3143cede5ddabfb6f88d32b3d3e\",username => \"carbonio-message-dispatcher-db\",database => \"carbonio-message-dispatcher-db\",keepalive_interval => 30,max_start_interval => 30,query_timeout => 5000}}]}}}}}},{type,permanent}]" label={application_controller,exit}
окт 13 00:27:44 server.carbonio mongooseimctl[104858]: Runtime terminating during boot (terminating)
окт 13 00:27:44 server.carbonio mongooseimctl[104858]:
окт 13 00:27:44 server.carbonio mongooseimctl[104858]: Crash dump is being written to: /var/log/carbonio/message-dispatcher/erl_crash.dump...done
окт 13 00:27:44 server.carbonio systemd[1]: carbonio-message-dispatcher.service: Main process exited, code=exited, status=1/FAILURE

   
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