email adress already exists - but no mail delivered to this email

@asebestian

Could you please share the output of followings:

zextras@mail:~$ carbonio prov -l gaa | grep -i alexander

and 

zextras@mail:~$ carbonio prov -l ga alexander@$(hostname -d) | grep -i alias

 And then details of:

• Email Sending details: From, To
• Error details

Regards,

@sharif 

Hi,

for security reasons I replaced the "real domain fqdn" with domain1 which is the one where I cannot send emails the other domains with domain 2,3,4 and so on:

zextras@mail:~$ carbonio prov -l gaa | grep -i alexander
alexander@domain2.tld

zextras@mail:~$ carbonio prov -l ga alexander@$(hostname -d) | grep -i alias
zimbraFeatureShortcutAliasesEnabled: TRUE
zimbraMailAlias: alexander.xxxxxx@domain2.tld
zimbraMailAlias: a.xxxxxx@domain2.tld
zimbraMailAlias: a.xxxxxx@domain3.tld
zimbraMailAlias: alexander@domain3.tld
zimbraMailAlias: a.xxxxxx@domain1.tld
zimbraMailAlias: alexander@domain4.tld
zimbraMailAlias: alexander@domain5.tld
zimbraMailAlias: a.xxxxxx@domain5.tld
zimbraMailAlias: alexander.xxxxxx@domain1.tld
zimbraMailAlias: alexander.xxxxxx@domain5.tld
zimbraMailAlias: a.xxxxxx@domain6.tld
zimbraMailAlias: alexander@domain6.tld
zimbraMailAlias: alexander@domain7.tld
zextras@mail:~$

as you can see I am missing alexander@domain1.tld in the alias list.

Thanks for your help

Alexander

@asebestian 

Hi,

I think another email account is using alexander@domain.tld as an alias.

Posted by: @asebestian

↑

email adress already exists: alexander@domain.tld, at DN: uid=alexander,ou=people,dc=domain,dc=tld

Make sure no other email account is using alexander@domain.tld as an alias. 

• Check which account has atleast one alias

zextras@mail:~$ carbonio prov sa "zimbraMailAlias=*"
luca@qace.local
sharif@qace.local
zextras@qace.local
zextras@mail:~$

• Then check what alias are set in those accounts:

zextras@mail:~$ echo "Account,Alias" && carbonio prov -l gaa | while read account; do carbonio prov ga "$account" | grep ^zimbraMailAlias | awk -v acct="$account" '{print acct "," $2}'; done
Account,Alias
zextras@qace.local,root@qace.local
zextras@qace.local,postmaster@qace.local
sharif@qace.local,test1@domain1.local
sharif@qace.local,test2@domain2.local
sharif@qace.local,test3@domain3.local
luca@qace.local,test4@domain3.local
luca@qace.local,test7@domain2.local
luca@qace.local,test8@domain1.local
zextras@mail:~$

Regards,

Hi,
thanks for the commands I executed and got some insight into the aliases of my accounts.
Unfortunatley none of the accounts hold the alias I wanted to add (telling me its already set) but not visible.

What I found out: 
If I access Admin UI and look at the "Accounts List" of the specific domain I can see my alias emailadress with the correct domain1.tld I want to add at the correct account.

But if I click on the user the "domain name" of the user is no longer the correct domain - replaced with domain2.tld instead of domain1.tld.

I cannot post screenshots in the forum - this would make my writing more understandable I guess.