In new installations of Carbonio CE, when running the carbonio-bootstrap command, an error occurs in the step: Creating galsync account for default domain
Creating galsync account for default domain...failed.
As a result, the process does not terminate correctly, some services do not start, and for example, the command to change the password of the Zextras user does not work.
Is this a new bug?
Lucky you. If you had tried to install Carbonio CE around Easter you would have wasted a lot of time trying to get a successful installation.
It happened to me, my students suffered from the same problem, I have a local repo of Zextras Carbonio CE, so I was sure it was a bug from a partial update that had arrived during Holy Week.
This is happening to me, today, on a fresh install on Ubuntu 24 using installation script. The only difference is that it is stuck there, no failed or Done message...
My problem was that I was using a VM template on ESXI.
I have the same issue ass BetoCeni.. just hangs when installing on Ubuntu server 24.04 when trying to create the gal account.
Hi,
I tried installing Carbonio CE multiple times today but could not reproduce this issue. Basically I tried by,
- Setting hostname
- Setting hosts file
- Configure Zextras Repo
- clean, update & upgrade all packages
- Download and Execute Official Script relevant for your host OS.
I would suggest you to reboot the server after step 4 to continue with step 5. But please let us know your observations with the details.
regards,
Did as specified and still stuck at:
Creating galsync account for default domain...
This is a virtual machine, I can restore a snapshot to the point just before running the install script and give SSH access. Would you like this? In that case write me an email: olle@ipdg.se
good morning.
We’re experiencing the same issue. On Ubuntu 22 everything works fine, but on Ubuntu 24 it gets stuck at “Creating galsync account for default domain…”.
Has this issue been resolved for Ubuntu 24 as well?
<a title="Screenshot" href=" removed link " target="_blank" rel="noopener">Screenshot
Hi!
I had the same problem today. My installation up to 25.6.1 was fine, but a new (reset) install via a script that I believe would already use version 25.9.0 resulted in the same symptoms: it stays forever (more than 40 minutes) at the galsync creation stage and nothing happens...
Ubuntu VM 24.04
Promox.
regards;
Logs....
==> zmsetup.20251024-152704.log <==
updateRsyslogd: Updating /etc/rsyslog.d/50-default.conf...done.
Fri Oct 24 15:35:58 2025 done.
Fri Oct 24 15:35:58 2025 checking isEnabled carbonio-appserver
Fri Oct 24 15:35:58 2025 carbonio-appserver is enabled
Fri Oct 24 15:35:58 2025 Starting servers...
Fri Oct 24 15:37:35 2025 done.
Fri Oct 24 15:37:35 2025 checking isEnabled carbonio-appserver
Fri Oct 24 15:37:35 2025 carbonio-appserver is enabled
Fri Oct 24 15:37:35 2025 Creating galsync account for default domain...
Fri Oct 24 15:37:38 2025 Running as zextras user: /opt/zextras/bin/zmgsautil createAccount -a galsync.rg2zsbvm5@XXXXXX.com -n InternalGAL --domain @XXXXXX.com -s srv-mail.aXXXXXX.com -t zimbra -f _InternalGAL -p 1d
==> zmsetup.log <==
updateRsyslogd: Updating /etc/rsyslog.d/50-default.conf...done.
Fri Oct 24 15:35:58 2025 done.
Fri Oct 24 15:35:58 2025 checking isEnabled carbonio-appserver
Fri Oct 24 15:35:58 2025 carbonio-appserver is enabled
Fri Oct 24 15:35:58 2025 Starting servers...
Fri Oct 24 15:37:35 2025 done.
Fri Oct 24 15:37:35 2025 checking isEnabled carbonio-appserver
Fri Oct 24 15:37:35 2025 carbonio-appserver is enabled
Fri Oct 24 15:37:35 2025 Creating galsync account for default domain...
Fri Oct 24 15:37:38 2025 Running as zextras user: /opt/zextras/bin/zmgsautil createAccount -a galsync.rg2zsbvm5@XXXXXX.com -n InternalGAL --domain @XXXXXX.com -s mail.@XXXXXX.com- t zimbra -f _InternalGAL -p 1d
date now post:
Fri Oct 24 16:14:05 -03 2025
regards;
Hi!
It seems it had to do with the installation of Ubuntu 24.04 in "minimal" mode, I remade the VM as "Server" mode and the installation went smoothly now...