Hello
I'm trying to install and setup Carbonio CE 25.9.0 on ubuntu Script for Ubuntu 24.04 , I used the manual install
everything worked fine during the installation and setup
when I try to open the web gui I recieved the message unable to load the page something went wrong
I checked the "systemctl list-units carbonio*" this is the result of the command :
systemctl list-units carbonio*
UNIT LOAD ACTIVE SUB JOB DESCRIPTION
carbonio-altermime-config.service loaded activating start start Carbonio AlterMIME Config
carbonio-antivirus.service loaded activating auto-restart-queued start Carbonio Anti-virus Daemon
● carbonio-appserver-db.service loaded failed failed Carbonio Appserver DB Daemon
carbonio-appserver.service loaded activating start-pre start Carbonio Appserver Daemon
carbonio-catalog-sidecar.service loaded activating auto-restart Carbonio Catalog sidecar proxy
carbonio-catalog.service loaded active running Carbonio Catalog daemon
carbonio-clamav-sidecar.service loaded activating auto-restart Carbonio clamav sidecar proxy
carbonio-clamav-signature-provider-sidecar.service loaded activating auto-restart NGINX Carbonio ClamAV signature provider sidecar
carbonio-configd.service loaded activating start-pre start Carbonio Config Daemon
carbonio-docs-connector-db-sidecar.service loaded activating auto-restart Carbonio Docs Connector database sidecar
carbonio-docs-connector-sidecar.service loaded activating auto-restart Carbonio docs connector sidecar proxy
carbonio-docs-connector.service loaded active running Carbonio docs connector daemon
carbonio-docs-editor-sidecar.service loaded activating auto-restart Carbonio Docs server sidecar proxy
● carbonio-docs-editor.service loaded failed failed Carbonio Docs Server
carbonio-files-db-sidecar.service loaded activating auto-restart Carbonio Files database sidecar
carbonio-files-sidecar.service loaded activating auto-restart Carbonio Files sidecar proxy
carbonio-files.service loaded activating auto-restart Carbonio Files daemon
carbonio-freshclam.service loaded activating auto-restart-queued start Carbonio Freshclam Daemon
carbonio-mailbox-admin-sidecar.service loaded activating auto-restart Carbonio Mailbox Admin proxy sidecar
carbonio-mailbox-db-sidecar.service loaded activating auto-restart Carbonio Mailbox database sidecar
carbonio-mailbox-nslookup-sidecar.service loaded activating auto-restart Carbonio Mailbox NSLookup proxy sidecar
carbonio-mailbox-sidecar.service loaded activating auto-restart Mailbox carbonio proxy sidecar
carbonio-mailthreat.service loaded active running Carbonio Mail Threat Daemon
carbonio-memcached.service loaded activating auto-restart-queued start Carbonio Memcached Daemon
carbonio-message-broker-sidecar.service loaded activating auto-restart Carbonio message broker sidecar proxy
carbonio-message-broker.service loaded activating auto-restart Carbonio message broker daemon
carbonio-message-dispatcher-auth-sidecar.service loaded activating auto-restart Carbonio Message Dispatcher auth sidecar proxy
carbonio-message-dispatcher-auth.service loaded active running Carbonio Message Dispatcher auth daemon
carbonio-message-dispatcher-db-sidecar.service loaded activating auto-restart Carbonio Message Dispatcher database sidecar
carbonio-message-dispatcher-http-sidecar.service loaded activating auto-restart Carbonio Message Dispatcher HTTP sidecar proxy
carbonio-message-dispatcher-xmpp-sidecar.service loaded activating auto-restart Carbonio Message Dispatcher XMPP sidecar proxy
carbonio-message-dispatcher.service loaded activating auto-restart Carbonio Message Dispatcher daemon
carbonio-milter.service loaded active running Carbonio Milter Daemon
carbonio-mta-sidecar.service loaded activating auto-restart Carbonio MTA sidecar proxy
carbonio-nginx.service loaded activating auto-restart Carbonio Web and Reverse Proxy Server
carbonio-opendkim.service loaded activating auto-restart-queued start Carbonio OpenDKIM Daemon
● carbonio-openldap.service loaded failed failed Carbonio OpenLDAP Daemon
carbonio-postfix.service loaded active running Carbonio Postfix Daemon
carbonio-preview-sidecar.service loaded activating auto-restart Carbonio Preview sidecar proxy
carbonio-preview.service loaded active running Carbonio Preview daemon
carbonio-proxy-sidecar.service loaded activating auto-restart NGINX carbonio proxy sidecar
carbonio-saslauthd.service loaded activating auto-restart-queued start Carbonio SASL Auth Daemon
carbonio-stats.service loaded activating start start Carbonio Stats Daemon
carbonio-storages-sidecar.service loaded activating auto-restart Storages-CE sidecar proxy
carbonio-storages.service loaded activating auto-restart Carbonio Storages-CE daemon
carbonio-tasks-db-sidecar.service loaded activating auto-restart Carbonio Tasks database sidecar
carbonio-tasks-sidecar.service loaded activating auto-restart Carbonio Tasks sidecar proxy
carbonio-tasks.service loaded activating auto-restart Carbonio Tasks daemon
carbonio-user-management-sidecar.service loaded activating auto-restart Carbonio User Management sidecar proxy
carbonio-user-management.service loaded activating auto-restart Carbonio User Management daemon
carbonio-videoserver-sidecar.service loaded activating auto-restart Carbonio Videoserver sidecar proxy
carbonio-videoserver.service loaded activating start-pre start Zextras Videoserver
carbonio-ws-collaboration-db-sidecar.service loaded activating auto-restart Carbonio Workstream Collaboration database sidecar
carbonio-ws-collaboration-sidecar.service loaded activating auto-restart Carbonio Workstream Collaboration sidecar proxy
carbonio-ws-collaboration.service loaded active running Carbonio Workstream Collaboration daemon
carbonio-appserver.target loaded inactive dead start Carbonio Appserver
carbonio-directory-server.target loaded active active Carbonio Directory Server
carbonio-mta.target loaded inactive dead start Carbonio MTA
carbonio-proxy.target loaded inactive dead start Carbonio Proxy
carbonio-mailthreat-update.timer loaded active waiting Carbonio Mail Threat Update Timer
I checked as a root user to start the service carbonio-appserver-db.service , unsuccessfully the retruned message is :
mail systemd[1]: Started carbonio-appserver-db.service - Carbonio Appserver DB Daemon.
Dec 07 14:47:58 mail mysqld_safe[102216]: 251207 14:47:58 mysqld_safe Adding ' removed link ' to LD_PRELOAD for mysqld
Dec 07 14:47:58 mail mysqld_safe[102216]: 251207 14:47:58 mysqld_safe Logging to ' removed link '.
Dec 07 14:47:58 mail mysqld_safe[102437]: mkdir: cannot create directory '/run/carbonio': Permission denied
Dec 07 14:47:58 mail mysqld_safe[102216]: 251207 14:47:58 mysqld_safe Fatal error Can't create database directory ' removed link '
Dec 07 14:47:58 mail systemd[1]: carbonio-appserver-db.service: Main process exited, code=exited, status=1/FAILURE
Dec 07 14:47:58 mail systemd[1]: carbonio-appserver-db.service: Failed with result 'exit-code'.
why postgre is not able to create the /run/carbonio ? and why it's mysqld process in place of postgresql ?
maybe you can help to fix this
I thank you
Sami