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MTA missing from Carbonio Admin Panel

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(@horobi)
Joined: 1 year ago
Posts: 4
Topic starter  

Hi, i'm testing Carbonio CE on Ubuntu 20.4, followed your guide and done a fresh install of 23.6.0 but on the Admin Panel there is no MTA Section

I already checked if carbonio-mta is installed, i am testing with the example.com demo environment.

Webmail for users is working and email are sent and received between demo users so i guess MTA is working.

 


   
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(@arman)
Admin
Joined: 3 years ago
Posts: 379
 

Hello @g-bivonaproger-it,

Thank you for bringing this to our attention. Our developers have been notified and are actively working to resolve the issue.


   
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(@anahuac)
Joined: 1 year ago
Posts: 310
 

FTR I'm in the same boat... no MTA AdminPanel here. Also 23.6.0 on Ubuntu Ubuntu 20.04


   
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(@81packet)
Joined: 1 year ago
Posts: 4
 

Hello. There is no MTA tab. Will it work on 18.04 ubuntu ? I really need the MTA section.


   
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(@stefanodavid)
Joined: 3 years ago
Posts: 177
 

@81packet, we support officially only ubuntu 20.04 LTS and RHEL at the moment.


   
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(@81packet)
Joined: 1 year ago
Posts: 4
 

@stefanodavid Understood. It remains only to wait for the solution of this problem.


   
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(@anahuac)
Joined: 1 year ago
Posts: 310
 

@stefanodavid any news about that in Ubuntu 20.04 LTS? as I said on y previous posts it's not there.

May you please provide the URL it's suppose to be? maybe it's just a "not showing" in the menus but we can access it directly through the right URL?

You may also tell us what is the permission that it requires, maybe a small input on LDAP can make it work?

I'm looking forward for your answers.

regards


   
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(@stefanodavid)
Joined: 3 years ago
Posts: 177
 

Hi @anahuac, unfortunately I have no news, this situation is quite puzzling, because I could find no way to reproduce this missing MTA item...

About the URLS, sure, here is the list. I just did not think about providing them, sorry! 😓 I realise that it may also help debugging the issue. The MTA icon is at the bottom of the left-hand side menu/column and its three sections are:

If you can get to these URLs, then it's probably just a missing/not showing up html element, otherwise there must be something breally broken somewhere...


   
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(@horobi)
Joined: 1 year ago
Posts: 4
Topic starter  

@stefanodavid i checked and confirm that you cannot access the pages, tested all three of them, to reproduce the issue simply install ubuntu 20.04 following your setup guide, dnsmasq configured for the demo domain, install carbonio from the script and when installation is finished there is no mta section.

 

Tested on two real PCs (not virtual machines) with 8GB of ram (maybe that's the problem?)

 

Best regards


   
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 MAX
(@max)
Joined: 1 year ago
Posts: 79
 

@stefanodavid 

I confirm the issue. The mta settings were not available on any of my installations of 23.4.0, 23.5.0, 23.6.0 on Ubuntu 20.04.

The MTA icon is at the bottom of the left-hand side menu/column is absent.

and its three sections are not opening on 23.4.0, 23.5.0, 23.6.0 on Ubuntu 20.04 and fresh install 23.6.0 on Ubuntu 20.04:

Inbound Flow & Security https://<IP>:6071/carbonioAdmin/logandqueues/mail_transfer_agent/general_lbl
Outbound Flow https://<IP>:6071/carbonioAdmin/logandqueues/mail_transfer_agent/outbound_flow
Antivirus & Antispam https://<IP>:6071/carbonioAdmin/logandqueues/mail_transfer_agent/antivirus_and_antispam


   
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(@anahuac)
Joined: 1 year ago
Posts: 310
 

@stefanodavid I'll give it a try and let you know my findings ASAP.

As @g.bivona@proger.it and @MAX said above, to reproduce it it's just install Carbonio CE on Ubuntu 20.04 following the official documentation steps.

if you like I can provide you access to a VM with it installed so you can see and feel it.... do you think it might be helpful?

Regards


   
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(@anahuac)
Joined: 1 year ago
Posts: 310
 

I can confirm that trying to access those URL's directly doesn't work.

I debug mailbox.log in the meanwhile and this is what I found when I tried to access it:

GetAllServersRequest elapsed=1
SoapEngine - cannot dispatch request

That's it. To me it's a permission issue... somehow there is missing some "gar" setup to allow zextras user to access it.

Maybe you can ask devels what is it so we can try to set it up manually.

 


   
81packet reacted
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(@anahuac)
Joined: 1 year ago
Posts: 310
 

Unfortunately it doesn't seem to be what I thought =(

Running "zmprov gaer usr zextras" you can see it does have "manageMailQueue" listed.

I also found this interesting log on nginx.log when I try to access those URLs directly:

2023/07/15 16:15:00 [error] 1737293#1737293: *744488 connect() failed (111: Connection refused) while connecting to upstream, client: 45.229.162.200, server: , request: "GET /zx/login/v3/config?domain=myserver_hostname HTTP/1.1", upstream: "http://myserver_hostnname:8742/zx/login/v3/config?domain=myserver_hostname", host: "myserver_hostname:6071", referrer: "https://myserver_hostname:6071/carbonioAdmin/logandqueues/mail_transfer_agent/general_lbl"
2023/07/15 16:15:00 [error] 1737293#1737293: *744488 no live upstreams while connecting to upstream, client: 45.229.162.200, server: , request: "GET /zx/auth/supported HTTP/1.1", host: "myserver_hostname:6071", referrer: "https://myserver_hostname:6071/carbonioAdmin/logandqueues/mail_transfer_agent/general_lbl"

The part who calls my attention is that "http://myserver_hostnname:8742/zx/login/v3/config?domain=myserver_hostname"... it's "http" and port "8742" suppose to be open on Carbonio server?

 

 


   
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(@81packet)
Joined: 1 year ago
Posts: 4
 

@anahuac There is a large list of ports that need to be opened. Need to open port 8742? What if i open all the ports on the list?


   
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(@anahuac)
Joined: 1 year ago
Posts: 310
 

I never considered to open that port before and most things worked without that port being accessible... if you could give it a try opening all ports and let us know how it goes, it would be great.


   
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