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ERROR: account.NO_SUCH_SERVER no such server: mail.example.com

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(@kido20039)
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Joined: 11 months ago
Posts: 2
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I followed all the pre-installation steps for Rocky Linux 8 and I got this error during the installation.

Sat Apr 19 13:25:53 2025 done.
Sat Apr 19 13:25:53 2025 Setting Postfix password...
Sat Apr 19 13:25:53 2025 Running as zextras user: /opt/zextras/bin/zmldappasswd
Updating local config and LDAP
Sat Apr 19 13:26:00 2025 done.
Sat Apr 19 13:26:00 2025 Setting amavis password...
Sat Apr 19 13:26:00 2025
Running as zextras user: /opt/zextras/bin/zmldappasswd
Updating local config and LDAP
Sat Apr 19 13:26:06 2025 done.
Sat Apr 19 13:26:06 2025 Setting nginx password...
Sat Apr 19 13:26:06 2025 Running as zextras user: /opt/zextras/bin/zmldappasswd
Updating local config and LDAP
Sat Apr 19 13:26:13 2025 done.
Sat Apr 19 13:26:13 2025 Creating server entry for mail.example.com...
Sat Apr 19 13:26:16 2025 ERROR: account.NO_SUCH_SERVER (no such server: mail.example.com)
Sat Apr 19 13:26:16 2025
Running as zextras user: /opt/zextras/bin/zmprov -r -m -l cs mail.example.com
480d1749-d59f-4787-94c4-6c178209d24e
Sat Apr 19 13:26:19 2025 done.
Sat Apr 19 13:26:19 2025 Setting IP Mode...
Sat Apr 19 13:26:19 2025 Updating cached config attribute for Server mail.example.com: zimbraIPMode=ipv4
Sat Apr 19 13:26:19 2025 *** Running as zextras user: /opt/zextras/bin/zmprov -r -m -l ms mail.example.com zimbraIPMode 'ipv4'


   
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(@sharif)
Reputable Member Admin
Joined: 3 years ago
Posts: 693
 

@kido20039

Hi,

Carbonio CE is currently optimized for a specific set of supported operating systems. While Rocky Linux 8 shares similarities with some of them, it’s not officially listed at the moment — so some parts of the installation might not behave as expected.

For the best experience and smoother setup, I’d recommend using one of the officially supported OSes listed here:
➡️ https://docs.zextras.com/carbonio-ce/html/install/requirements.html#software-requirements-for-a-node

That way, you'll be aligned with the environments tested by the Carbonio CE team, which usually makes things easier during installation and maintenance.

By the way as pre-install check (For RHEL based OS): make sure followings

  • disable SELINUX
  • proper hostname and /etc/hosts configuration
  • configure Zextras repo 

Hope it helps.

 


   
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