Hi, I have a problem when users send an email to several accounts and one of them is deactivated. The email is not delivered to any account and the error does not indicate the deactivated account. Can something be done so that the email goes to all active accounts and returns the MAILER-DELIVERY of the deactivated account or in the error it indicates which is the deactivated account?
@lctrack
Could you please elaborate the scenario:
- what CE version you are using along with OS?
- What happens when you hit the "Send" button, does it send mails or not?
- What operation logged in /var/log/carbonio.log
- What bounce back you received?
I tried to simulate the scene and found everything normal. Attachment image is for your understanding.
Please let me know what I am missing.
Regards,
Sharif
@sharif Hello I have installed Carbonio CE 24.5.0 on Ubuntu server 22.04 LTS.
When press the send button coun 3 2 1 0, and the message something went wrong appears.
Hello
@sharif this is the log
smtp - Failed to send message
com.zimbra.cs.mailclient.smtp.InvalidRecipientException: RCPT failed: Invalid recipient usuario1@dominio.com: 550 5.1.1 <usuario1@dominio.com>: Recipient address rejected: dominio.com
at com.zimbra.cs.mailclient.smtp.SmtpConnection.rcpt(SmtpConnection.java:662) ~[zimbrastore.jar:?]
I verified in Carbonio CE 24.7.1 on Ubuntu server 22.04 LTS and I have the same problem.
In this example the user usuario1@dominio.com is Closed status
Thanks
I think, I understood the issue: please confirm if I understood correctly:
- If I send userA@example.com to userB@example.com, userC@example.com & userD@example.com (Closed) ; then the expected behavior is userB@example.com & userC@example.com should receive the email but userA@example.com should get the bounce back for the closed account (userD@example.com). But the email is not being sent at all.
I have one confusion though, in my case, I get this (When I try to send email from monica to joe(closed)), whereas you get an invalid user in the log but the user is valid but closed.
Sep 3 14:24:17 mail postfix/smtpd[7019]: D93824A2BAD: reject: RCPT from localhost[127.0.0.1]: 550 5.1.1 <joe@corporatemailbox.xyz>: Recipient address rejected: corporatemailbox.xyz; from=<monica@corporatemailbox.xyz> to=<joe@corporatemailbox.xyz> proto=ESMTP helo=<mail.corporatemailbox.xyz>
I will report it to the devs.
Regards,
Sharif
@sharif Yes, if it is correct.
The user is closed but it exists, and the email should only bounce for that account and should reach the others.
Thanks