Unable to send mail after fresh install

Posted by: @amitchell

I just set up Carbonio CE server for the 1st time to try it out. Immediately after install I tried sending an email to myself, which originated from the newly installed Carbonio CE server and was to an account on an already existing Zimbra server.  The mail did not send, it went immediately to drafts. Upon checking /var/log/carbonio.log, I did not see an attempt to send the mail. What i did notice was the following error:

 

Oct 16 1840 cmail zmconfigd[28722]: File "/opt/zextras/common/lib/jylibs/state.py", line 796, in rewriteConfig for line in open(fr).readlines():
Oct 16 1840 cmail zmconfigd[28722]: Rewrite failed: [Errno 2] No such file or directory: '/opt/zextras/mailboxd/etc/zimbra.web.xml.in' ([Errno 2] No such file or directory: '/opt/zextras/mailboxd/etc/zimbra.web.xml.in')

 

Can someone tell me if these errors are related to sending mail?

 

Receiving mail appears to work just fine.

 

Thanks for the help.

 

 

 

Hi @amitchell,

We have forwarded this issue to our team as it needed more investigation. As soon as we hear from them, we will write you back.

Thank you so much for being with us.

Regards,

Arman

@amitchell

Hi Amitchell,

Meanwhile, could you please help us with some information:

Did you follow all instructions mentioned in the official documentation upto step 7 also including setup of dnsmasq?

Thanks and regards,
Sharif

Posted by: @amitchell

I just set up Carbonio CE server for the 1st time to try it out. Immediately after install I tried sending an email to myself, which originated from the newly installed Carbonio CE server and was to an account on an already existing Zimbra server.  The mail did not send, it went immediately to drafts. Upon checking /var/log/carbonio.log, I did not see an attempt to send the mail. What i did notice was the following error:

 

Oct 16 1840 cmail zmconfigd[28722]: File "/opt/zextras/common/lib/jylibs/state.py", line 796, in rewriteConfig for line in open(fr).readlines():
Oct 16 1840 cmail zmconfigd[28722]: Rewrite failed: [Errno 2] No such file or directory: '/opt/zextras/mailboxd/etc/zimbra.web.xml.in' ([Errno 2] No such file or directory: '/opt/zextras/mailboxd/etc/zimbra.web.xml.in')

 

Can someone tell me if these errors are related to sending mail?

 

Receiving mail appears to work just fine.

 

Thanks for the help.

 

 

 

Here a solution for zimbra.log errors : https://community.zextras.com/forum/postid/3864/

@shariful-islam  Initially I did not install dnsmaq because I was using a real domain name that was pointing to the carbonio server ands had been configured in our dns to do so. Upon receiving your reply I did a fresh new install, following all steps including dnsmasq and disabling systemd-resolved. Unfortunately we are still experiencing the same exact problem. Is there anything else you need to know that would help us resolve this issue?

@mgarbo Thank you for the info on fixing those errors in the log. I followed the instructions and it did remove the errors from the log file. Unfortunately it did not have any impact on the issue I am experiencing with sending mail. We tried to send a message from carbonio it immediately goes to drafts, no attempt to send the message is shown in the logfile.

@amitchell 

Hi,

Sorry to hear that.
Just to make sure we are on the same page, I am sharing the procedure of the installation.

Step-1 Update & upgrade repository database

Step-2 Set Static IP address

Set static IP on your server

Step-3 Set /etc/hostname

Step-4 Set /etc/hosts

Set the hosts file properly

Reboot The Server

Step-5 Add zextras repository

You need to download and add the zextras repository to your system in order to install the necessary carbonio CE packages.

Head to the Carbonio Community Edition webpage and fill out the form. You will soon receive an e-mail including very easy instructions to add the repository to your operating system.

After you successfully added the repository, upgrade the system.

Step-6 Update & upgrade repository database

Step-7 Set up dnsmasq

Warning: During the installation of dnsmasq, you may face conflict on port 53. To resolve this, remove and disable systemd-resolved.

Now install dnsmasq: [As you have removed systemd-resolved, you need to set /etc/resolv.conf manully before trying to install dnsmasq]

Step-8 Install Carbonio CE packages

Step-9 Use the following command to configure and launch Carbonio CE

Step-10 Setup Carbonio Mesh & pending setups

Step-11 Fix permissions of Carbonio Mesh tokens

Step-12 Configure Carbonio CE databases

Step-13 Bootstrap database of Carbonio files

And with this step the installation process is completed.

If you followed all of these steps and still not been able to send mail, please check below issues:

1. You server can resolve dns; i.e ping google.com or query mx

2. You have set the server hostname properly.

Thanks and regards,

Sharif

After following the instructions provided, we re-installed Zextras Carbonio CE and successfully are able to send and receive mail. I would like to thank all of the Forum users who helped us. I look forward to learning more about the product. Who knows, one day I may be able to return the favor and help someone else. Open Source at its best. Again, thanks to all! 🙂