Import Hangs on Con...
 
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Import Hangs on Contact with Image

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(@rwharton)
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First of all, I'd like to thank you for making such a terrific product. In the end, it worked very well and saved me many (more) hours of frustration, after struggling with another method of porting to x64. I did have a bit of trouble with the export / import process that I thought I'd share for the benefit of others.

After a successful export with the migration tool, the import hung driving the java process to 100% cpu utilizaion. The last line in the import log file was:

ExternalRestore INFO Adding item xxx

Where xxx is the item number. In my case it was 269. I tried importing again and it hung at the same item. I tracked that item down in the export file system and found it was a contact. Upon looking at it in the source Zimbra instance, I noticed that it had an image associated with it so I deleted the image and re-exported. The import past item 269 successfully but hung on a different one. Guess what? Another contact with an image. After removing images from all contacts and re-exporting, the import worked perfectly.

Here is some information about my environment.

Source
OS: Ubuntu 8.04.4
Zimbra: 7.2.1
Zextras Migration Tool: 1.4.3

Destination
OS: Ubuntu 10.04.4
Zimbra: 7.2.1
Zextras Suite: 1.4.3

Best regards,
Richard Wharton

 
Posted : 09/22/2012 00:54