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no valid authtoken present after a restore

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(@sylvaind)
Posts: 1
Topic starter
 

Hi,

I'm trying your Backup solution to upgrade from and old Zimbra version to the newest one 8.5.0,

And I'm having and issue to reconnect the same account using Zimbra Destop, here the information
provided by ZD:

Debug message: no valid authtoken present

Exception:

com.zimbra.common.soap.SoapFaultException: no valid authtoken present
ExceptionId:qtp509886383-520: https://172.30.2.59:8443/service/soap/SyncRequest:1411013206209:ed39d177213347bf:SoapEngine427
Code:service.AUTH_REQUIRED
at com.zimbra.common.soap.Soap12Protocol.soapFault(Soap12Protocol.java:88)
at com.zimbra.common.soap.SoapTransport.extractBodyElement(SoapTransport.java:354)
at com.zimbra.common.soap.SoapTransport.parseSoapResponse(SoapTransport.java:313)
at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:260)
at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:164)
at com.zimbra.common.soap.SoapTransport.invoke(SoapTransport.java:407)
at com.zimbra.common.soap.SoapTransport.invokeWithoutSession(SoapTransport.java:393)
at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMailbox.java:678)
at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMailbox.java:640)
at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMailbox.java:635)
at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMailbox.java:628)
at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMailbox.java:624)
at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMailbox.java:620)
at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMailbox.java:616)
at com.zimbra.cs.mailbox.ZcsMailbox.sendRequestWithNotification(ZcsMailbox.java:612)
at com.zimbra.cs.mailbox.DeltaSync.sync(DeltaSync.java:103)
at com.zimbra.cs.mailbox.DeltaSync.sync(DeltaSync.java:89)
at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync.java:192)
at com.zimbra.cs.mailbox.ZcsMailbox.sync(ZcsMailbox.java:124)
at com.zimbra.cs.mailbox.ZcsMailbox.syncOnTimer(ZcsMailbox.java:105)
at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbox.java:279)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)

Any idea what I did wrong ?
Thanls

Sylvain

 
Posted : 09/18/2014 06:13