Hi,
We are experiencing Java crashing out during an external restore that is triggered from the Zimbra 8.0 UI. The email says:
This is an automated notification from ZxBackup about External Restore.
Operation External Restore failed.
Operation Id: df065e38-8046-4c7b-91eb-7aa18ff8297b
Operation Host: ******
- exception -
[ExternalRestore] Unknown Exception
at com.zextras.op.backup.ZEExternalRestoreOperation.restoreItemsFromExternal ( ZEExternalRestoreOperation.java:800 )
at com.zextras.op.backup.ZEExternalRestoreOperation.doOperation ( ZEExternalRestoreOperation.java:598 )
at com.zextras.op.ZEOperation.exec ( ZEOperation.java:593 )
at com.zextras.backup.ZEBackupThread.execOperation ( ZEBackupThread.java:197 )
at com.zextras.backup.ZEBackupThread.run ( ZEBackupThread.java:107 )
Caused by: java.lang.NullPointerException
at com.zextras.backup.ZEBAccount.itemList ( ZEBAccount.java:200 )
at com.zextras.backup.ZEBAccount.itemList ( ZEBAccount.java:183 )
at com.zextras.op.backup.ZEExternalRestoreOperation.restoreItemsFromExternal ( ZEExternalRestoreOperation.java:695 )
at com.zextras.op.backup.ZEExternalRestoreOperation.doOperation ( ZEExternalRestoreOperation.java:598 )
at com.zextras.op.ZEOperation.exec ( ZEOperation.java:593 )
at com.zextras.backup.ZEBackupThread.execOperation ( ZEBackupThread.java:197 )
at com.zextras.backup.ZEBackupThread.run ( ZEBackupThread.java:107 )
Some background information:
- We are trying to migrate a Zimbra 6.0.7 server on Ubuntu 8.04 to a Zimbra 8.0 server on Ubuntu 12.04. They are both the open source versions of Zimbra with the Zextras trial installed on both machines. The Zextras version is 1.6.2 on both machines.
- The initial full backup on the 6.0.7 server was performed according to the instructions and worked fine. The backups are made to a network share and use 60G of disk space.
- The initial full restore to 8.0 also worked fine, but it took 15 hours. Due to this time frame, we have to perform another incremental backup and restore to get the new emails.
- Multiple incremental backups have worked fine but any attempt at restoring now gives the above error after a running for a few minutes.
Are you able to assist in solving this?
Thanks.
This is an automated notification from ZxBackup about External Restore.
Operation External Restore failed.
Operation Id: df065e38-8046-4c7b-91eb-7aa18ff8297b
Operation Host: ******
- exception -
[ExternalRestore] Unknown Exception
at com.zextras.op.backup.ZEExternalRestoreOperation.restoreItemsFromExternal ( ZEExternalRestoreOperation.java:800 )
at com.zextras.op.backup.ZEExternalRestoreOperation.doOperation ( ZEExternalRestoreOperation.java:598 )
at com.zextras.op.ZEOperation.exec ( ZEOperation.java:593 )
at com.zextras.backup.ZEBackupThread.execOperation ( ZEBackupThread.java:197 )
at com.zextras.backup.ZEBackupThread.run ( ZEBackupThread.java:107 )
Caused by: java.lang.NullPointerException
at com.zextras.backup.ZEBAccount.itemList ( ZEBAccount.java:200 )
at com.zextras.backup.ZEBAccount.itemList ( ZEBAccount.java:183 )
at com.zextras.op.backup.ZEExternalRestoreOperation.restoreItemsFromExternal ( ZEExternalRestoreOperation.java:695 )
at com.zextras.op.backup.ZEExternalRestoreOperation.doOperation ( ZEExternalRestoreOperation.java:598 )
at com.zextras.op.ZEOperation.exec ( ZEOperation.java:593 )
at com.zextras.backup.ZEBackupThread.execOperation ( ZEBackupThread.java:197 )
at com.zextras.backup.ZEBackupThread.run ( ZEBackupThread.java:107 )
Some background information:
- We are trying to migrate a Zimbra 6.0.7 server on Ubuntu 8.04 to a Zimbra 8.0 server on Ubuntu 12.04. They are both the open source versions of Zimbra with the Zextras trial installed on both machines. The Zextras version is 1.6.2 on both machines.
- The initial full backup on the 6.0.7 server was performed according to the instructions and worked fine. The backups are made to a network share and use 60G of disk space.
- The initial full restore to 8.0 also worked fine, but it took 15 hours. Due to this time frame, we have to perform another incremental backup and restore to get the new emails.
- Multiple incremental backups have worked fine but any attempt at restoring now gives the above error after a running for a few minutes.
Are you able to assist in solving this?
Thanks.