I just deployed the latest version of chat on a Network edition 8.5 latest. It immediately showed up for me in the web (admin account) and for several other users. However, lots of other users don't see the chat dock or sidebar at all.
What we tried:
1. reset the zimbra cache again - no joy
2. reset the cache on user's browsers - no result
3. try other browsers and platforms (chrome, FF, IE / Windows/Mac/Linux) same result for the users who couldn't see the zimlet
4. checked personal perferences - zimlet is enabled
5. multiple refreshes - nothing
Any suggestions are welcome
Thanks
As per the wiki, here's some additional info:
a precise description of the issue
- see above
steps to reproduce the issue
- install zextras and activate zxchat
your server's specs (cpu, ram, storage etc...)
- Dell R515
- 96Gb RAM
- 24 SAS 15k drives in raid10
- RHEL 6.6 x86_64
- ZCS network edition fully licensed
your Zimbra version
zimbra-ldap-8.5.0_GA_3042.RHEL6_64-20140828192109.x86_64
zimbra-convertd-8.5.0_GA_3042.RHEL6_64-20140828192109.x86_64
zimbra-store-8.5.0_GA_3042.RHEL6_64-20140828192109.x86_64
zimbra-mta-8.5.0_GA_3042.RHEL6_64-20140828192109.x86_64
zimbra-apache-8.5.0_GA_3042.RHEL6_64-20140828192109.x86_64
zimbra-archiving-8.5.0_GA_3042.RHEL6_64-20140828192109.x86_64
zimbra-core-8.5.0_GA_3042.RHEL6_64-20140828192109.x86_64
zimbra-dnscache-8.5.0_GA_3042.RHEL6_64-20140828192109.x86_64
zimbra-spell-8.5.0_GA_3042.RHEL6_64-20140828192109.x86_64
zimbra-snmp-8.5.0_GA_3042.RHEL6_64-20140828192109.x86_64
zimbra-logger-8.5.0_GA_3042.RHEL6_64-20140828192109.x86_64
zimbra-memcached-8.5.0_GA_3042.RHEL6_64-20140828192109.x86_64
your ZeXtras Suite/ZxMig version ( as the zimbra user run: "zxsuite/zxmig core getVersion" )
zextras_version 1.10.2
zextras_commit 5fa7c70acf715a78c825bdac8babbe223627b40b
zal_version 1.5.2
zal_commit 5fa7c70acf715a78c825bdac8babbe223627b40b
your OS, its version and architecture
Scientific Linux release 6.5 (Carbon) 2.6.32-431.29.2.el6.x86_64
the number of servers in your Zimbra infrastructure
- 1
the number of mailbox server in your Zimbra infrastructure
- 1
for GUI related issues, the browser you were using when experiencing the issue and its version
- Chrome: Version 39.0.2171.95 m
- FireFox: 34.0.5
for ZxChat Zimlet issues, the ZxChat Zimlet version
1.23
JavaScript console errors in a working web UI (where I can see the chat client):
Uncaught Error: JavaScript API Domain is restricted to localhost, mail.zimbra.com, host.local
/service/zimlet/com_zextras_chat/com_zextras_chat.js?v=140828194228&language=en&country=US:10041
https://myhost.com/?dev=1#1
Failed to load resource: net::ERR_CACHE_MISS
/service/zimlet/com_zextras_chat/emojione.sprites.css.map:1
GET https://myhost.com/service/zimlet/com_zextras_chat/emojione.sprites.css.map 404 (Not Found)
ZxUtils.coffee:454
Uncaught Error: JavaScript API Domain is restricted to localhost, mail.zimbra.com, host.local
/service/zimlet/com_zextras_chat/com_zextras_chat.js?v=140828194228&language=en&country=US:10041
https://myhost.com/?dev=1#1
Failed to load resource: net::ERR_CACHE_MISS
/service/zimlet/com_zextras_chat/emojione.sprites.css.map:1
GET https://myhost.com/service/zimlet/com_zextras_chat/emojione.sprites.css.map 404 (Not Found)
ZxUtils.coffee:454