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sync - No changes were found

ZxMobile

Last Post by eduardosilva 10 years ago

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eduardosilva

(@eduardosilva)

Posts: 1

Topic starter

Greetings,

During this night, my phone stopped syncing.

Phone: Motorola Moto G 2nd Gen - Android 4.4.4 - xt1068

My zimbra installation seens to be working without any issue, webmail is working properly, no error messages at all.

After some investigation, I've found that ZxMobile logs point that 'No changes were found' for my email during sync process.
debugging my account, I can see on the logs that the first message that appears, is the last message that I had received on my mobile, so I guess that Zxmobile isn't detecting changes on my mailbox?

(all logs below)

Any suggestions would be highly appreciated.

(My mobile is the only phone on this server)

Thank you!

$ zmcontrol -v
Release 8.5.1.GA.3056.UBUNTU12.64 UBUNTU12_64 FOSS edition.

$ zxsuite core getVersion

zextras_version 1.10.1
zextras_commit 3441446ac7c333aeab45c74246f32a43ef022530
zal_version 1.5.1
zal_commit 3441446ac7c333aeab45c74246f32a43ef022530

$ cat /etc/lsb-release
DISTRIB_ID=Ubuntu
DISTRIB_RELEASE=12.04
DISTRIB_CODENAME=precise
DISTRIB_DESCRIPTION="Ubuntu 12.04.5 LTS"

2014-11-12 21:50:03,214 INFO [eduardo@mydomain.com androidc149412480] [tid=347;] sync - ZxMobile Handler: [208.67.220.220] ZxMobile Command Ping on account eduardo@mydomain.com from device Android/androidc149412480
2014-11-12 21:50:03,216 INFO [eduardo@mydomain.com androidc149412480] [tid=347;] sync - Ping[165]: Class: Calendar - Folder: /Calendar Class: Contacts - Folder: /Contacts Class: Email - Folder: /Sent Class: Email - Folder: /Inbox
2014-11-12 21:50:04,316 INFO [eduardo@mydomain.com androidc149412480] [tid=344;] sync - ZxMobile Handler: [208.67.220.220] ZxMobile Command Sync on account eduardo@mydomain.com from device Android/androidc149412480
2014-11-12 21:50:04,553 INFO [eduardo@mydomain.com androidc149412480] [tid=344;] sync - Sync[166]: Fetched one item 130416 on folder /Inbox
2014-11-12 21:50:04,562 INFO [eduardo@mydomain.com androidc149412480] [tid=344;] sync - No changes were found

2014-11-12 21:20:07,228 [ZxLink Handler Thread] info Logging eduardo@mydomain.com
2014-11-12 21:20:17,653 [qtp2054798982-194: https://95.85.7.11:443/Microsoft-Server-ActiveSync?Cmd=Ping&User=eduardo%40mydomain.com&DeviceId=androidc149412480&DeviceType=Android ] debug Cached auth found for eduardo@mydomain.com id: 9bb342b6-d085-4b84-b744-ee804f3263bd
2014-11-12 21:20:17,659 Ping[44]: [eduardo@mydomain.com androidc149412480] debug Base64 rawData: AwFqAAANRUgDNDgwAAFJSksDMgABTANFbWFpbAABAUpLAzUAAUwDRW1haWwAAQFKSwM3AAFMA0NvbnRhY3RzAAEBSksDMTAAAUwDQ2FsZW5kYXIAAQEBAQ==
2014-11-12 21:20:17,675 [eduardo@mydomain.com androidc149412480] debug Device XML Input, EAS version: 2.5

480

2
Email

5
Email

7
Contacts

10
Calendar

2014-11-12 21:20:17,710 Ping[44]: [eduardo@mydomain.com androidc149412480] debug cacheCommand changed: true
2014-11-12 21:20:17,711 Ping[44]: [eduardo@mydomain.com androidc149412480] info Class: Calendar - Folder: /Calendar Class: Contacts - Folder: /Contacts Class: Email - Folder: /Sent Class: Email - Folder: /Inbox
2014-11-12 21:20:17,774 Ping[44]: [eduardo@mydomain.com androidc149412480] debug Response CHANGED to eduardo@mydomain.com for device Android/androidc149412480 on folders: /Inbox
2014-11-12 21:20:17,779 Ping[44]: [eduardo@mydomain.com androidc149412480] debug Debug Response:

2014-11-12 21:20:17,783 [eduardo@mydomain.com androidc149412480] debug [44] finalizeChanges
2014-11-12 21:20:17,783 [eduardo@mydomain.com androidc149412480] debug [44] cancelChanges
2014-11-12 21:20:17,783 ZxMobile Handler: [eduardo@mydomain.com androidc149412480] debug Ping computed in 148ms
2014-11-12 21:20:18,519 [qtp2054798982-194: https://95.85.7.11:443/Microsoft-Server-ActiveSync?Cmd=Sync&User=eduardo%40mydomain.com&DeviceId=androidc149412480&DeviceType=Android ] debug Cached auth found for eduardo@mydomain.com id: 9bb342b6-d085-4b84-b744-ee804f3263bd
2014-11-12 21:20:18,530 Sync[45]: [eduardo@mydomain.com androidc149412480] debug Base64 rawData: AwFqAEVcT1ADRW1haWwAAUsDOWJiMzQyYjZkMDg1NGI4NGI3NDRlZTgwNGYzMjYzYmQvMi82MC83NjUAAVIDMgABV2IDMAABWQM3AAEBVkpNAzEzMDQxNgABAQEBAQE=
2014-11-12 21:20:18,533 [eduardo@mydomain.com androidc149412480] debug Device XML Input, EAS version: 2.5

Email
9bb342b6d0854b84b744ee804f3263bd/2/60/765
2

0
7

130416

2014-11-12 21:20:18,569 Sync[45]: [eduardo@mydomain.com androidc149412480] debug cacheCommand changed: false
2014-11-12 21:20:18,582 Sync[45]: [eduardo@mydomain.com androidc149412480] debug Sync on folder path: /Inbox folder type: message
2014-11-12 21:20:18,583 Sync[45]: [eduardo@mydomain.com androidc149412480] debug Current sync status: D: 9bb342b6d0854b84b744ee804f3263bd/2/60/765 S: 9bb342b6d0854b84b744ee804f3263bd/2/60/765 P: 9bb342b6d0854b84b744ee804f3263bd/2/60/764
2014-11-12 21:20:18,583 Sync[45]: [eduardo@mydomain.com androidc149412480] debug Sending server sync state: 9bb342b6d0854b84b744ee804f3263bd/2/60/765
2014-11-12 21:20:18,865 Sync[45]: [eduardo@mydomain.com androidc149412480] info Fetched one item 130416 on folder /Inbox
2014-11-12 21:20:18,870 [eduardo@mydomain.com androidc149412480] debug [45] setSyncState: 9bb342b6-d085-4b84-b744-ee804f3263bd => 9bb342b6d0854b84b744ee804f3263bd/2/60/765
2014-11-12 21:20:18,878 [eduardo@mydomain.com androidc149412480] info No changes were found
2014-11-12 21:20:18,879 ZxMobile Handler: [eduardo@mydomain.com androidc149412480] debug Sync computed in 367ms
2014-11-12 21:20:19,710 Sync[45]: [eduardo@mydomain.com androidc149412480] debug Debug Response:

Email
9bb342b6d0854b84b744ee804f3263bd/2/60/765
2
1

1
130416

$ zmcontrol -v
Release 8.5.1.GA.3056.UBUNTU12.64 UBUNTU12_64 FOSS edition.

$ zxsuite core getVersion

zextras_version 1.10.1
zextras_commit 3441446ac7c333aeab45c74246f32a43ef022530
zal_version 1.5.1
zal_commit 3441446ac7c333aeab45c74246f32a43ef022530

$ cat /etc/lsb-release
DISTRIB_ID=Ubuntu
DISTRIB_RELEASE=12.04
DISTRIB_CODENAME=precise
DISTRIB_DESCRIPTION="Ubuntu 12.04.5 LTS"

480

2
Email

5
Email

7
Contacts

10
Calendar

Email
9bb342b6d0854b84b744ee804f3263bd/2/60/765
2

0
7

130416

Email
9bb342b6d0854b84b744ee804f3263bd/2/60/765
2
1

1
130416

$ zxsuite core getVersion

zextras_version 1.10.1
zextras_commit 3441446ac7c333aeab45c74246f32a43ef022530
zal_version 1.5.1
zal_commit 3441446ac7c333aeab45c74246f32a43ef022530

$ cat /etc/lsb-release
DISTRIB_ID=Ubuntu
DISTRIB_RELEASE=12.04
DISTRIB_CODENAME=precise
DISTRIB_DESCRIPTION="Ubuntu 12.04.5 LTS"

480

2
Email

5
Email

7
Contacts

10
Calendar

Email
9bb342b6d0854b84b744ee804f3263bd/2/60/765
2

0
7

130416

Email
9bb342b6d0854b84b744ee804f3263bd/2/60/765
2
1

1
130416

$ cat /etc/lsb-release
DISTRIB_ID=Ubuntu
DISTRIB_RELEASE=12.04
DISTRIB_CODENAME=precise
DISTRIB_DESCRIPTION="Ubuntu 12.04.5 LTS"

480

2
Email

5
Email

7
Contacts

10
Calendar

Email
9bb342b6d0854b84b744ee804f3263bd/2/60/765
2

0
7

130416

Email
9bb342b6d0854b84b744ee804f3263bd/2/60/765
2
1

1
130416

480

2
Email

5
Email

7
Contacts

10
Calendar

Email
9bb342b6d0854b84b744ee804f3263bd/2/60/765
2

0
7

130416

Email
9bb342b6d0854b84b744ee804f3263bd/2/60/765
2
1

1
130416

480

2
Email

5
Email

7
Contacts

10
Calendar

Email
9bb342b6d0854b84b744ee804f3263bd/2/60/765
2

0
7

130416

2014-11-12 21:20:18,569 Sync[45]: [eduardo@mydomain.com androidc149412480] debug cacheCommand changed: false
2014-11-12 21:20:18,582 Sync[45]: [eduardo@mydomain.com androidc149412480] debug Sync on folder path: /Inbox folder type: message
2014-11-12 21:20:18,583 Sync[45]: [eduardo@mydomain.com androidc149412480] debug Current sync status: 9bb342b6d0854b84b744ee804f3263bd/2/60/765 S: 9bb342b6d0854b84b744ee804f3263bd/2/60/765 P: 9bb342b6d0854b84b744ee804f3263bd/2/60/764
2014-11-12 21:20:18,583 Sync[45]: [eduardo@mydomain.com androidc149412480] debug Sending server sync state: 9bb342b6d0854b84b744ee804f3263bd/2/60/765
2014-11-12 21:20:18,865 Sync[45]: [eduardo@mydomain.com androidc149412480] info Fetched one item 130416 on folder /Inbox
2014-11-12 21:20:18,870 [eduardo@mydomain.com androidc149412480] debug [45] setSyncState: 9bb342b6-d085-4b84-b744-ee804f3263bd => 9bb342b6d0854b84b744ee804f3263bd/2/60/765
2014-11-12 21:20:18,878 [eduardo@mydomain.com androidc149412480] info No changes were found
2014-11-12 21:20:18,879 ZxMobile Handler: [eduardo@mydomain.com androidc149412480] debug Sync computed in 367ms
2014-11-12 21:20:19,710 Sync[45]: [eduardo@mydomain.com androidc149412480] debug Debug Response:

Email
9bb342b6d0854b84b744ee804f3263bd/2/60/765
2
1

1
130416

Posted : 11/13/2014 02:03

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