@matt My ticket numbe including the log files would be 41974

@mgarbo Tried it - did not work. 1) I have removed the folders and restarted Zimbra. 2) I installed the update package again without those two fol...

Ciao @stefania I filled it out again and clicked the button - didn't receive an email so far.Also checked my junk folder and my spam filter on my m...

Maybe this log trace helps for debugging? 2022-07-07 18:17:16,028 WARN [qtp1027007693-75[] extensions - unable to find handler for extension: syste...

@matt btw: It seems that your Zextras trial service is not working as I do not receive any emails including the download URL.

@matt Previously while I have tried another upgrade I recognized that Zextras chat is being build in - might that be a problem?

@matt Okay I moved it to a different folder - it still did not solve the issue. I will try to download and install the Zextra trial version.

@matt I found those files: /opt/zimbra/lib/ext/zimbradrive/zal.jar /opt/zimbra/lib/ext/openchat/zal.jar Would it be save to (re)move thos...

@matt Okay will do so! Do you need my log files via a ticket?

Additional I removed all 3rd party Zimlets - still it did not work.

@mgarbo No, nothing there with regards to zextras.

@matt I had Zextras Suite installed some years ago but removed it after the trial period. I cannot find anything within administration menu that ind...

@dominix: I have a couple of mailboxes + aliases for mailboxes. Let's see what @matt will asks as to do.

@matt: I tried to upgrade from version "Zimbra 9.0.0_ZEXTRAS_20220402 (build 20220419075931)" . Regarding the log files: I can see multipl...

@Matt: Unfortunately the update was no success. In general no service stops but as soon as I open the Zimbra website it only displays a huge error: ...