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24.9.0 Files upload and failing

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(@lpchouinardrss)
New Member
Joined: 2 years ago
Posts: 13
Topic starter  

I had to send a large file today, but when I was trying to upload it would fail after a few percent

Looked into the file /var/log/carbonio/files/files.log and found a line :

[nioEventLoopGroup-3-4] ERROR c.z.c.files.netty.ExceptionsHandler - Failed to execute the request. 500 Internal Server Error

Quick google pointed me to this possible solution: https://community.zextras.com/forum/postid/5166/

So I changed the permissions with:

chown carbonio-storages: /opt/zextras/carbonio-storages

chown carbonio-storages: /opt/zextras/carbonio-storages/blobs/

And it's now working (previous owner was zextras), but is this how it should be or is this is a new bug in 24.9.0?

 


   
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 TK
(@tkarambwe)
New Member
Joined: 3 months ago
Posts: 2
 

Posted by: @lpchouinardrss

I had to send a large file today, but when I was trying to upload it would fail after a few percent

Looked into the file removed link and found a line :

[nioEventLoopGroup-3-4] ERROR c.z.c.files.netty.ExceptionsHandler - Failed to execute the request. 500 Internal Server Error

Quick google pointed me to this possible solution: https://community.zextras.com/forum/postid/5166/

So I changed the permissions with:

chown carbonio-storages: /opt/zextras/carbonio-storages

chown carbonio-storages: /opt/zextras/carbonio-storages/blobs/

And it's now working (previous owner was zextras), but is this how it should be or is this is a new bug in 24.9.0?

 

This dind't work for me any alternantives?

 

 


   
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(@sharif)
Honorable Member Admin
Joined: 4 years ago
Posts: 966
 

Could you please upgrade to Carbonio Release 26.3.2 and test the file upload again? If the issue still appears, we can look at alternatives.


   
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(@sharif)
Honorable Member Admin
Joined: 4 years ago
Posts: 966
 

Could you please upgrade to Carbonio Release 26.3.2 and test the file upload again? If the issue still appears, we can look at alternatives.


   
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