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Admin panel 404


lonuncavisto
(@lonuncavisto)
Joined: 2 weeks ago
Posts: 3
Topic starter  

We are getting a 404 after login to the new admin panel.

Also getting 404 accessing the old admin panel at port 7071.

The nginx log only says:

2022/11/17 1201 [info] 4073#4073: *428 epoll_wait() reported that client prematurely closed connection, client: 82.165.2.134, server: , request: "GET /favicon.ico HTTP/1.1", host: "*.***.org:6071", referrer: "https://*.*********.org:6071/carbonioAdmin"

 

Has anyone experienced this after last update?

 

Thank you in advance.


Quote
Arman Khosravi
(@arman)
Admin
Joined: 2 years ago
Posts: 251
 

Hello @lonuncavisto,

I guess you have tried to update from an old version like 22.07.0 to the latest version 22.11.0. In any case, please try to perform

apt install carbonio-admin-ui
apt install carbonio-admin-console-ui

and try once more on port 6071.

If that resolved the problem, please check this section of the documentation since there might be other packages that you need to install manually as well.

Best regards,

Arman

 


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lonuncavisto
(@lonuncavisto)
Joined: 2 weeks ago
Posts: 3
Topic starter  

Hello @arman 

Thank you for your reply.

We did install those packages but found another error on login with code 500.

We tried to install all the missing packages from your link, but we are not able to install our credentials: 

/etc/zextras/service-discover/cluster-credentials.tar.gpg

 

We find this file missing executing: 

# pending-setups -a

Insert the cluster credential password: service-discover: error: unable to open /etc/zextras/service-discover/cluster-credentials.tar.gpg: cannot find Cluster credential in /etc/zextras/service-discover/cluster-credentials.tar.gpg, please copy the file from the existing server

Cannot access to bootstrap token

 

Is there any way we can generate the credentials file ? We tried

service-discover setup-wizard

But didn't work either:

service-discover setup-wizard
Setup of secondary service-discover server instance
Multiple network cards detected:
docker0 172.17.0.1/16
ens160 10.58.47.6/24, fe80ecdc/64
ens192 185.47.14.6/25, fe80bde1/64
br-590c0ddb9408 172.18.0.1/16
Specify the binding address for service discovery: 10.58.47.6
Insert the cluster credential password: 
service-discover: error: cannot find Cluster credential in /etc/zextras/service-discover/cluster-credentials.tar.gpg, please copy the file from the existing server

 

Any help would be appreciated.

Thank you in advance.

 

 


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Arman Khosravi
(@arman)
Admin
Joined: 2 years ago
Posts: 251
 

Hi @lonuncavisto,

We tried to replicate the scenario by upgrading from an older version to the latest one but didn't come across the same problem.

We also tried to regenerate cluster credentials based on what you've mentioned but we are almost sure it would be more convenient for you if you try a clean install of the latest version (22.11.0).


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lonuncavisto
(@lonuncavisto)
Joined: 2 weeks ago
Posts: 3
Topic starter  

Problem is we have a lot of e-mail accounts live in the server. Is there any way we could migrate them to the clean installation ?

 

Thank you


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Md. Shariful Islam
(@shariful-islam)
Admin
Joined: 6 months ago
Posts: 127
 

@lonuncavisto 

Hi lonuncavisto,

We are really sorry to hear about your situation.

Currently, we do not have any formal migration tool for Carbonio CE. As it is many of the users' concerns, our dev team is working to develop a complete tool for this purpose. But as you know developing, integrating, and QA testing these tools are very time-consuming and rigorous hence it may take some time to become fully available for our users.

 

But we have tested that you can use the imapsync method to migrate your email data from one server to another server. Please read this blog article, it might be helpful for you.

Imapsync migration method

Please let us know your observation.

Thanks and regards,

Sharif


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