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After updating from 23.7.4 to 23.9, pop-up error message in Carbonio Doc

 
Carbonio General
Last Post by Arman Khosravi 7 months ago
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 MAX
(@max)
Joined: 10 months ago
Posts: 69
Topic starter 10/09/2023 18:02  

When opening any file in Carbonio Doc, a pop-up window appears with the error: The server encountered an unknown error while parsing the canceltiles command.  After pressing OK key all working fine. I am attaching a screenshot.

Screenshot


   
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antonio
 antonio
(@antonio)
Joined: 8 months ago
Posts: 43
10/09/2023 20:36  

Hi Max. I've the same error

the message is available at docs-editor.log under /opt/zextras/docs/log

there are some INF and ERR messages.

needs more investigation but could be a result of

Could not open .uno:StyleApply| wsd/TileCache.cpp:247

(not a solution but a step forward)

A.

 


   
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 MAX
(@max)
Joined: 10 months ago
Posts: 69
Topic starter 10/10/2023 09:52  

@antonio , thakns! I'll look into this more closely!


   
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 MAX
(@max)
Joined: 10 months ago
Posts: 69
Topic starter 10/18/2023 07:23  

After updating to 23.10, this problem persisted, but it appeared with the update to 23.9.


   
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 MAX
(@max)
Joined: 10 months ago
Posts: 69
Topic starter 10/20/2023 07:20  

@arman Hello! I wanted to draw your attention to this problem. It is present on several of the Carbonio CEs I use and has been present since version 23.9. Please inform the developers about it.


   
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 Arman Khosravi
(@arman)
Admin
Joined: 3 years ago
Posts: 377
10/20/2023 14:56  

Hello,

Thanks @max . I have already brought this issue to their attention.


   
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