Can't search emails in Carbonio web interface

Posted by: @ct-support

I try to find an email with the search bar in Carbonio web interface but this not find anything. Why?

Hi @ct-support,

Try to go into ADVANCED FILTER and turn off the "Include shared folders". This may resolve the issue, if not, would you please indicate your web browser and its version?

Is it possible to permanently disable this option?

Hi,

there is a way to avoid the advance filter and turn off the "include shared folders"?

Posted by: @ct-support

Is it possible to permanently disable this option?

@ct-support

Currently, this functionality is not supported, but no worries since this issue has already been reported to the development team to be resolved.

Posted by: @einom

Hi,

there is a way to avoid the advance filter and turn off the "include shared folders"?

Hi @einom,

Currently, this option is not available. Although creating a shared folder will automatically make the search mechanism include all the results and therefore kind of solves the problem for the time being. However, this has been already reported to the development team.