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Topic starter
12/19/2025 02:14
Hello!
After waiting so long (more than 60 days) for a version to fix the numerous problems in version 25.9, today they released 25.12 (Thank you all), but it seems there are still SERIOUS problems.
The installation went well, but again (this has already been addressed in other topics) when trying to access Webmail (443) and AdminWeb (6071), I receive the message:
Something went wrong. We’re sorry, but there was an error trying to load this page.
I tried some procedures from other topics without success.
I don't know if it's a BUG, so I didn't open the bugs page....
More information follows.
Fresh install(Not upgrade)
Virtual Box(LInux Host)
Ubuntu 24.04
Install carbonio using script.
Logs Instalation is fine :
No VM guests are running outdated hypervisor (qemu) binaries on this host.
Executing all setup scripts... -------------------------------------------------------------------------------- Executing /etc/zextras/pending-setups.d/611-carbonio-message-dispatcher.sh Insert the cluster credential password: Config entry written: service-defaults/carbonio-message-dispatcher-auth Config entry written: service-intentions/carbonio-message-dispatcher-auth Config entry written: service-defaults/carbonio-message-dispatcher-http Config entry written: service-intentions/carbonio-message-dispatcher-http Config entry written: service-defaults/carbonio-message-dispatcher-xmpp Config entry written: service-intentions/carbonio-message-dispatcher-xmpp Success! Data written to: carbonio-message-dispatcher/api/username Success! Data written to: carbonio-message-dispatcher/api/password Configuration reload triggered =========================================================================================== Carbonio Message Dispatcher correctly set! You must run carbonio-message-dispatcher-migration to check database consistency. Syntax: [PGPASSWORD=password] carbonio-message-dispatcher-migration username [host] [port] =========================================================================================== Setup successful, moving 611-carbonio-message-dispatcher.sh to /etc/zextras/pending-setups.d/done/ -------------------------------------------------------------------------------- -------------------------------------------------------------------------------- Executing /etc/zextras/pending-setups.d/621-carbonio-videoserver.sh Insert the cluster credential password: Config entry written: service-defaults/carbonio-videoserver Config entry written: service-intentions/carbonio-videoserver Configuration reload triggered Error! No key exists at: carbonio-videoserver/api-secret Success! Data written to: carbonio-videoserver/api-secret Job for carbonio-videoserver.service failed because the control process exited with error code. See "systemctl status carbonio-videoserver.service" and "journalctl -xeu carbonio-videoserver.service" for details. Script for carbonio-videoserver terminated with error Setup script failed, keeping it --------------------------------------------------------------------------------The service-discover password is: PCE1DBsl75bgGJJzfH8 You can find it in file /var/lib/service-discover/password. The PostgreSQL passowrd (DB_ADM_PWD) is: sLDFSemDLUSPPZFL5Mo Please store it in a safe place, otherwise you will need to reset it!
I tried that too (See https://community.zextras.com/forum/carbonio-setup/upgrading-from-carbonio-ce-25-6-1-to-25-9-0)
extras@carbonio:~$ zmcontrol -v
Carbonio Release 25.12.0
zextras@carbonio:~$
zextras@carbonio:~$ ls -l /opt/zextras/data/tmp/nginx/client/
total 0
zextras@carbonio:~$
zextras@carbonio:~$ ls -ld /opt/zextras/data/tmp/nginx/client/
drwxr-xr-x 2 zextras zextras 4096 Dec 18 19:53 /opt/zextras/data/tmp/nginx/client/
===============
root@carbonio:/opt/zextras/log# apt install carbonio-catalog
A ler as listas de pacotes... Pronto
A construir árvore de dependências... Pronto
A ler a informação de estado... Pronto
carbonio-catalog is already the newest version (0.0.3-1noble).
Os seguintes pacotes foram instalados automaticamente e já não são necessários:
linux-headers-6.8.0-86 linux-headers-6.8.0-86-generic linux-image-6.8.0-86-generic linux-modules-6.8.0-86-generic linux-modules-extra-6.8.0-86-generic linux-tools-6.8.0-86 linux-tools-6.8.0-86-generic squashfs-tools
Utilize 'sudo apt autoremove' para os remover.
0 pacotes actualizados, 0 pacotes novos instalados, 0 a remover e 11 não actualizados.
============
root@carbonio:/opt/zextras/log# pending-setups -a
Insert the cluster credential password:
Executing all setup scripts...
--------------------------------------------------------------------------------
Executing /etc/zextras/pending-setups.d/621-carbonio-videoserver.sh
Insert the cluster credential password:
ID: d4112bfe-3ee0-827b-f371-3315d48a9387
Name: carbonio-videoserver-policy
Description: Carbonio videoserver service policy for service and sidecar proxy
Datacenters:
Rules:
{
"key_prefix": [
{
"carbonio-videoserver/": {
"policy": "write"
},
"carbonio-message-broker/": {
"policy": "read"
}
}
],
"node_prefix": [
{
"": {
"policy": "read"
}
}
],
"service": [
{
"carbonio-videoserver": {
"policy": "write"
},
"carbonio-videoserver-sidecar-proxy": {
"policy": "write"
}
}
]
}
Config entry written: service-defaults/carbonio-videoserver
Config entry written: service-intentions/carbonio-videoserver
Configuration reload triggered
Job for carbonio-videoserver.service failed because the control process exited with error code.
See "systemctl status carbonio-videoserver.service" and "journalctl -xeu carbonio-videoserver.service" for details.
Script for carbonio-videoserver terminated with error
Setup script failed, keeping it
--------------------------------------------------------------------------------root@carbonio:/opt/zextras/log#
Logs (When I try to access the web page)
2025/12/18 20:39:25 [info] 4299#4299: *67 client closed connection while SSL handshaking, client: 127.0.0.1, server: 0.0.0.0:443 ==> nginx_clamav_signature_provider_access.log <== 127.0.0.1 - - [18/Dec/2025:20:39:27 -0300] "GET / HTTP/1.1" 200 2 "-" "Consul Health Check" ==> clamd.log <== Thu Dec 18 20:39:28 2025 -> +++ Started at Thu Dec 18 20:39:28 2025 Thu Dec 18 20:39:28 2025 -> Received 0 file descriptor(s) from systemd. Thu Dec 18 20:39:28 2025 -> clamd daemon 1.4.3 (OS: Linux, ARCH: x86_64, CPU: x86_64) Thu Dec 18 20:39:28 2025 -> Log file size limited to 20971520 bytes. Thu Dec 18 20:39:28 2025 -> Reading databases from /opt/zextras/data/clamav/db Thu Dec 18 20:39:28 2025 -> Not loading PUA signatures. Thu Dec 18 20:39:28 2025 -> Bytecode: Security mode set to "TrustSigned". ==> nginx.access.log <== 192.168.0.21:58976 - - [18/Dec/2025:20:39:28 -0300] "GET https://192.168.0.53/static/login/ HTTP/1.1" 304 1013 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:108.0) Gecko/20100101 Firefox/108.0" "-" "192.168.0.53:6071" 192.168.0.21:58976 - - [18/Dec/2025:20:39:28 -0300] "GET https://192.168.0.53/static/login/index.js HTTP/1.1" 304 1016 "https://192.168.0.53:6071/static/login/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:108.0) Gecko/20100101 Firefox/108.0" "-" "192.168.0.53:6071" ==> nginx.log <== 2025/12/18 20:39:29 [error] 4299#4299: *69 connect() failed (111: Connection refused) while connecting to upstream, client: 192.168.0.21, server: , request: "GET /services/catalog/services HTTP/1.1", upstream: "http://127.78.0.1:20012/services", host: "192.168.0.53:6071", referrer: "https://192.168.0.53:6071/static/login/" ==> nginx.access.log <== 192.168.0.21:58976 - - [18/Dec/2025:20:39:29 -0300] "GET https://192.168.0.53/services/catalog/services HTTP/1.1" 502 1288 "https://192.168.0.53:6071/static/login/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:108.0) Gecko/20100101 Firefox/108.0" "127.78.0.1:20012" "192.168.0.53:6071" 192.168.0.21:58986 - - [18/Dec/2025:20:39:29 -0300] "GET https://192.168.0.53/static/login/assets/464946410cff4b6d00ddcab50ea85499.svg HTTP/1.1" 304 1014 "https://192.168.0.53:6071/static/login/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:108.0) Gecko/20100101 Firefox/108.0" "-" "192.168.0.53:6071" 192.168.0.21:58976 - - [18/Dec/2025:20:39:29 -0300] "GET https://192.168.0.53/static/login/assets/3c4ea7157699f261db60955ea29b76c9.svg HTTP/1.1" 304 1014 "https://192.168.0.53:6071/static/login/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:108.0) Gecko/20100101 Firefox/108.0" "-" "192.168.0.53:6071" 192.168.0.21:58986 - - [18/Dec/2025:20:39:29 -0300] "GET https://192.168.0.53/static/login/i18n/en.json HTTP/1.1" 304 1013 "https://192.168.0.53:6071/static/login/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:108.0) Gecko/20100101 Firefox/108.0" "-" "192.168.0.53:6071" 192.168.0.21:58976 - - [18/Dec/2025:20:39:29 -0300] "GET https://192.168.0.53/static/login/i18n/pt-BR.json HTTP/1.1" 304 1011 "https://192.168.0.53:6071/static/login/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:108.0) Gecko/20100101 Firefox/108.0" "-" "192.168.0.53:6071" 192.168.0.21:58998 - - [18/Dec/2025:20:39:29 -0300] "GET https://192.168.0.53/static/login/i18n/pt.json HTTP/1.1" 304 1013 "https://192.168.0.53:6071/static/login/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:108.0) Gecko/20100101 Firefox/108.0" "-" "192.168.0.53:6071" ==> nginx.log <== 2025/12/18 20:39:30 [info] 4299#4299: *74 client closed connection while SSL handshaking, client: 127.0.0.1, server: 0.0.0.0:443 ==> nginx_clamav_signature_provider_access.log <== 127.0.0.1 - - [18/Dec/2025:20:39:32 -0300] "GET / HTTP/1.1" 200 2 "-" "Consul Health Check" ==> clamd.log <== Thu Dec 18 20:39:33 2025 -> Loaded 3626914 signatures. ==> nginx.log <== 2025/12/18 20:39:34 [info] 4299#4299: *73 client closed connection while waiting for request, client: 192.168.0.21, server: 0.0.0.0:6071 ==> clamd.log <== Thu Dec 18 20:39:35 2025 -> ERROR: TCP: getaddrinfo failed: Name or service not known ==> nginx.log <== 2025/12/18 20:39:35 [info] 4299#4299: *76 client closed connection while SSL handshaking, client: 127.0.0.1, server: 0.0.0.0:443
12/19/2025 10:38
I encountered the same issue, but only admin interface xxx.xx.xx:6071, user webmail works correct - after upgrading from version 25.3.1 to version 25.9, I got the same error. While troubleshooting, a new release, 25.12, came out, but the error persists.
OS: Almalinux 8.10
All services are running:
zmcontrol status Host xxx.xx.xx amavis Running antispam Running antivirus Running directory-server Running mailbox Running memcached Running mta Running opendkim Running proxy Running service webapp Running service-discover Running stats Running config service Running
systemctl list-units carbonio* UNIT LOAD ACTIVE SUB DESCRIPTION carbonio-catalog-sidecar.service loaded active running Carbonio Catalog sidecar proxy carbonio-catalog.service loaded active running Carbonio Catalog daemon carbonio-clamav-sidecar.service loaded active running Carbonio clamav sidecar proxy carbonio-clamav-signature-provider-sidecar.service loaded active running NGINX Carbonio ClamAV signature provider sidecar carbonio-docs-connector-db-sidecar.service loaded active running Carbonio Docs Connector database sidecar carbonio-docs-connector-sidecar.service loaded active running Carbonio docs connector sidecar proxy carbonio-docs-connector.service loaded active running Carbonio docs connector daemon carbonio-docs-editor-sidecar.service loaded active running Carbonio Docs server sidecar proxy carbonio-docs-editor.service loaded active running Carbonio Docs Server carbonio-files-db-sidecar.service loaded active running Carbonio Files database sidecar carbonio-files-sidecar.service loaded active running Carbonio Files sidecar proxy carbonio-files.service loaded activating auto-restart Carbonio Files daemon carbonio-mailbox-db-sidecar.service loaded active running Carbonio Mailbox database sidecar carbonio-message-broker-sidecar.service loaded active running Carbonio message broker sidecar proxy carbonio-message-broker.service loaded active running Carbonio message broker daemon carbonio-message-dispatcher-auth-sidecar.service loaded active running Carbonio Message Dispatcher auth sidecar proxy carbonio-message-dispatcher-auth.service loaded active running Carbonio Message Dispatcher auth daemon carbonio-message-dispatcher-db-sidecar.service loaded active running Carbonio Message Dispatcher database sidecar carbonio-message-dispatcher-http-sidecar.service loaded active running Carbonio Message Dispatcher HTTP sidecar proxy carbonio-message-dispatcher-xmpp-sidecar.service loaded active running Carbonio Message Dispatcher XMPP sidecar proxy carbonio-message-dispatcher.service loaded active running Carbonio Message Dispatcher daemon carbonio-mta-sidecar.service loaded active running Carbonio MTA sidecar proxy carbonio-preview-sidecar.service loaded active running Carbonio Preview sidecar proxy carbonio-preview.service loaded active running Carbonio Preview daemon carbonio-prometheus-consul-exporter.service loaded active running Carbonio Prometheus Consul exporter carbonio-prometheus-mysqld-exporter.service loaded active running Carbonio Prometheus MySQL exporter carbonio-prometheus-nginx-exporter.service loaded active running Carbonio Prometheus NGINX exporter carbonio-prometheus-node-exporter.service loaded active running Carbonio Prometheus Node Exporter carbonio-prometheus-openldap-exporter.service loaded active running Carbonio Prometheus OpenLDAP exporter carbonio-proxy-sidecar.service loaded active running NGINX carbonio proxy sidecar carbonio-storages-sidecar.service loaded active running Storages-CE sidecar proxy carbonio-storages.service loaded active running Carbonio Storages-CE daemon carbonio-tasks-db-sidecar.service loaded active running Carbonio Tasks database sidecar carbonio-tasks-sidecar.service loaded active running Carbonio Tasks sidecar proxy carbonio-tasks.service loaded activating auto-restart Carbonio Tasks daemon carbonio-user-management-sidecar.service loaded active running Carbonio User Management sidecar proxy carbonio-user-management.service loaded activating auto-restart Carbonio User Management daemon carbonio-videoserver-sidecar.service loaded active running Carbonio Videoserver sidecar proxy carbonio-videoserver.service loaded active running Zextras Videoserver carbonio-ws-collaboration-db-sidecar.service loaded active running Carbonio Workstream Collaboration database sidecar carbonio-ws-collaboration-sidecar.service loaded active running Carbonio Workstream Collaboration sidecar proxy carbonio-ws-collaboration.service loaded activating auto-restart Carbonio Workstream Collaboration daemon carbonio.service loaded active exited LSB: Carbonio Services
The logs only show entries related to carmonio-user-management:
carbonio-user-management[157115]: 11:21:48.936 [main] ERROR ROOT - Unhandled exception in thread main carbonio-user-management[157115]: com.google.inject.ProvisionException: Unable to provision, see the following errors: carbonio-user-management[157115]: 1) [Guice/ErrorInCustomProvider]: InaccessibleWSDLException: 2 counts of InaccessibleWSDLException. carbonio-user-management[157115]: IOException: Server returned HTTP response code: 503 for URL: removed link carbonio-user-management[157115]: IOException: Server returned HTTP response code: 503 for URL: removed link ?wsdl carbonio-user-management[157115]: at UserManagementModule.provideServiceClient(UserManagementModule.java:54) carbonio-user-management[157115]: while locating ServiceClient carbonio-user-management[157115]: Learn more: carbonio-user-management[157115]: removed link carbonio-user-management[157115]: 1 error
CarC reacted
12/19/2025 11:05
In browser console i have error:
GET :6071/services/catalog/services 404 (Not Found)
nginx.log:
[info] 198064#198064: *66 client timed out (110: Connection timed out) while waiting for request, client: xxx.xx.xx.xx, server: 0.0.0.0:6071 [info] 198064#198064: *91 client closed connection while SSL handshaking, client: 127.0.0.1, server: 0.0.0.0:443 [info] 198064#198064: *93 client closed connection while SSL handshaking, client: 127.0.0.1, server: 0.0.0.0:443 [info] 198064#198064: *95 client closed connection while SSL handshaking, client: 127.0.0.1, server: 0.0.0.0:443
This post was modified 4 weeks ago by lespaul43
12/19/2025 11:21
i try to copy folder /opt/zextras/admin from old server (25.3.1) to new and this resolve my problem - now admin and user webinterface are working,
please check the files in new releases!
12/21/2025 14:35
Did you check the auth module state?
su - zextras carbonio auth getservices
Then, if not running:
carbonio auth doRestartService module
12/22/2025 11:02
Hi,
I could find any issue regarding the installation of 25.12.0.
Could you please try this:
https://community.zextras.com/forum/postid/11759/
Regards,
Topic starter
12/23/2025 21:36
Hi!
Yes, other users are reporting the same problem in other versions (including the link from the other post I shared here).
oot@carbonio:/home/carlos# systemctl list-units carbonio*
UNIT LOAD ACTIVE SUB JOB DESCRIPTION
carbonio-altermime-config.service loaded active exited Carbonio AlterMIME Config
carbonio-antivirus.service loaded active running Carbonio Anti-virus Daemon
carbonio-appserver-db.service loaded active running Carbonio Appserver DB Daemon
carbonio-appserver.service loaded active running Carbonio Appserver Daemon
carbonio-catalog-sidecar.service loaded activating auto-restart Carbonio Catalog sidecar proxy
carbonio-catalog.service loaded active running Carbonio Catalog daemon
carbonio-clamav-sidecar.service loaded activating auto-restart Carbonio clamav sidecar proxy
carbonio-clamav-signature-provider-sidecar.service loaded activating auto-restart NGINX Carbonio ClamAV signature provider sidecar
carbonio-configd.service loaded active running Carbonio Config Daemon
carbonio-docs-connector-db-sidecar.service loaded activating auto-restart Carbonio Docs Connector database sidecar
carbonio-docs-connector-sidecar.service loaded activating auto-restart Carbonio docs connector sidecar proxy
carbonio-docs-connector.service loaded active running Carbonio docs connector daemon
carbonio-docs-editor-sidecar.service loaded activating auto-restart Carbonio Docs server sidecar proxy
carbonio-docs-editor.service loaded active running Carbonio Docs Server
carbonio-files-db-sidecar.service loaded activating auto-restart Carbonio Files database sidecar
carbonio-files-sidecar.service loaded activating auto-restart Carbonio Files sidecar proxy
carbonio-files.service loaded activating auto-restart Carbonio Files daemon
carbonio-freshclam.service loaded active running Carbonio Freshclam Daemon
carbonio-mailbox-admin-sidecar.service loaded activating auto-restart Carbonio Mailbox Admin proxy sidecar
carbonio-mailbox-db-sidecar.service loaded activating auto-restart Carbonio Mailbox database sidecar
carbonio-mailbox-nslookup-sidecar.service loaded activating auto-restart Carbonio Mailbox NSLookup proxy sidecar
carbonio-mailbox-sidecar.service loaded activating auto-restart Mailbox carbonio proxy sidecar
carbonio-mailthreat.service loaded active running Carbonio Mail Threat Daemon
carbonio-memcached.service loaded active running Carbonio Memcached Daemon
carbonio-message-broker-sidecar.service loaded activating auto-restart Carbonio message broker sidecar proxy
carbonio-message-broker.service loaded active running Carbonio message broker daemon
carbonio-message-dispatcher-auth-sidecar.service loaded activating auto-restart Carbonio Message Dispatcher auth sidecar proxy
carbonio-message-dispatcher-auth.service loaded active running Carbonio Message Dispatcher auth daemon
carbonio-message-dispatcher-db-sidecar.service loaded activating auto-restart Carbonio Message Dispatcher database sidecar
carbonio-message-dispatcher-http-sidecar.service loaded activating auto-restart Carbonio Message Dispatcher HTTP sidecar proxy
carbonio-message-dispatcher-xmpp-sidecar.service loaded activating auto-restart Carbonio Message Dispatcher XMPP sidecar proxy
carbonio-message-dispatcher.service loaded active running Carbonio Message Dispatcher daemon
carbonio-milter.service loaded active running Carbonio Milter Daemon
carbonio-mta-sidecar.service loaded activating auto-restart Carbonio MTA sidecar proxy
carbonio-nginx.service loaded active running Carbonio Web and Reverse Proxy Server
carbonio-opendkim.service loaded active running Carbonio OpenDKIM Daemon
carbonio-openldap.service loaded active running Carbonio OpenLDAP Daemon
carbonio-postfix.service loaded active running Carbonio Postfix Daemon
carbonio-preview-sidecar.service loaded activating auto-restart Carbonio Preview sidecar proxy
carbonio-preview.service loaded active running Carbonio Preview daemon
carbonio-proxy-sidecar.service loaded activating auto-restart NGINX carbonio proxy sidecar
carbonio-saslauthd.service loaded active running Carbonio SASL Auth Daemon
carbonio-stats.service loaded active running Carbonio Stats Daemon
carbonio-storages-sidecar.service loaded activating auto-restart Storages-CE sidecar proxy
carbonio-storages.service loaded active running Carbonio Storages-CE daemon
carbonio-tasks-db-sidecar.service loaded activating auto-restart Carbonio Tasks database sidecar
carbonio-tasks-sidecar.service loaded activating auto-restart Carbonio Tasks sidecar proxy
carbonio-tasks.service loaded activating auto-restart Carbonio Tasks daemon
carbonio-user-management-sidecar.service loaded activating auto-restart Carbonio User Management sidecar proxy
carbonio-user-management.service loaded activating auto-restart Carbonio User Management daemon
carbonio-videoserver-sidecar.service loaded activating auto-restart Carbonio Videoserver sidecar proxy
carbonio-videoserver.service loaded activating start-pre start Zextras Videoserver
carbonio-ws-collaboration-db-sidecar.service loaded activating auto-restart Carbonio Workstream Collaboration database sidecar
carbonio-ws-collaboration-sidecar.service loaded activating auto-restart Carbonio Workstream Collaboration sidecar proxy
carbonio-ws-collaboration.service loaded activating auto-restart Carbonio Workstream Collaboration daemon
carbonio-appserver.target loaded active active Carbonio Appserver
carbonio-directory-server.target loaded active active Carbonio Directory Server
carbonio-mta.target loaded active active Carbonio MTA
carbonio-proxy.target loaded active active Carbonio Proxy
carbonio-mailthreat-update.timer loaded active waiting Carbonio Mail Threat Update Timer
Legend: LOAD → Reflects whether the unit definition was properly loaded.
ACTIVE → The high-level unit activation state, i.e. generalization of SUB.
SUB → The low-level unit activation state, values depend on unit type.
JOB → Pending job for the unit.
60 loaded units listed. Pass --all to see loaded but inactive units, too.
To show all installed unit files use 'systemctl list-unit-files'.
Topic starter
12/23/2025 21:38
i try to copy folder /opt/zextras/admin from old server (25.3.1) to new and this resolve my problem - now admin and user webinterface are working,
please check the files in new releases!
Hi!
Interesting, now both admin web and user web work?
Let's see what Carbonio support has to say about this...
Topic starter
12/23/2025 21:40
Hi!
Neither command exists (at least not with that syntax).
root@carbonio:/home/carlos# su - zextras
zextras@carbonio:~$
zextras@carbonio:~$ carbonio auth getservices
zmprov [args] [cmd] [cmd-args ...]
-h/--help display usage
-f/--file use file as input stream
-s/--server {host}[:{port}] server hostname and optional port
-l/--ldap provision via LDAP instead of SOAP
-L/--logpropertyfile log4j property file, valid only with -l
-a/--account {name} account name to auth as
-p/--password {pass} password for account
-P/--passfile {file} read password from file
-z/--zadmin use zimbra admin name/password from localconfig for admin/password
-y/--authtoken {authtoken} use auth token string (has to be in JSON format) from command line
-Y/--authtokenfile {authtoken file} read auth token (has to be in JSON format) from a file
-v/--verbose verbose mode (dumps full exception stack trace)
-d/--debug debug mode (dumps SOAP messages)
-m/--master use LDAP master (only valid with -l)
-r/--replace allow replacement of safe-guarded multi-valued attributes configured in localconfig key "zmprov_safeguarded_attrs"
zmprov is used for provisioning. Try:
zmprov help account help on account-related commands
zmprov help calendar help on calendar resource-related commands
zmprov help commands help on all commands
zmprov help config help on config-related commands
zmprov help cos help on COS-related commands
zmprov help domain help on domain-related commands
zmprov help freebusy help on free/busy-related commands
zmprov help list help on distribution list-related commands
zmprov help log help on logging commands
zmprov help misc help on misc commands
zmprov help mailbox help on mailbox-related commands
zmprov help reverseproxy help on reverse proxy related commands
zmprov help right help on right-related commands
zmprov help search help on search-related commands
zmprov help server help on server-related commands
zmprov help share help on share related commands
zextras@carbonio:~$ carbonio auth doRestartService module
zmprov [args] [cmd] [cmd-args ...]
-h/--help display usage
-f/--file use file as input stream
-s/--server {host}[:{port}] server hostname and optional port
-l/--ldap provision via LDAP instead of SOAP
-L/--logpropertyfile log4j property file, valid only with -l
-a/--account {name} account name to auth as
-p/--password {pass} password for account
-P/--passfile {file} read password from file
-z/--zadmin use zimbra admin name/password from localconfig for admin/password
-y/--authtoken {authtoken} use auth token string (has to be in JSON format) from command line
-Y/--authtokenfile {authtoken file} read auth token (has to be in JSON format) from a file
-v/--verbose verbose mode (dumps full exception stack trace)
-d/--debug debug mode (dumps SOAP messages)
-m/--master use LDAP master (only valid with -l)
-r/--replace allow replacement of safe-guarded multi-valued attributes configured in localconfig key "zmprov_safeguarded_attrs"
zmprov is used for provisioning. Try:
zmprov help account help on account-related commands
zmprov help calendar help on calendar resource-related commands
zmprov help commands help on all commands
zmprov help config help on config-related commands
zmprov help cos help on COS-related commands
zmprov help domain help on domain-related commands
zmprov help freebusy help on free/busy-related commands
zmprov help list help on distribution list-related commands
zmprov help log help on logging commands
zmprov help misc help on misc commands
zmprov help mailbox help on mailbox-related commands
zmprov help reverseproxy help on reverse proxy related commands
zmprov help right help on right-related commands
zmprov help search help on search-related commands
zmprov help server help on server-related commands
zmprov help share help on share related commands
zextras@carbonio:~$
Topic starter
12/23/2025 21:58
The problem, as we are seeing, affects several users (another one in this case), including those in this post and others (as I linked to another post), with problems related to upgrades and new installations.
OBS: After change file /etc/janus/janus.jcfg, problem not fix yet.
More information follows.
zextras@carbonio:~$ ip a
1: lo: <LOOPBACK,UP,LOWER_UP> mtu 65536 qdisc noqueue state UNKNOWN group default qlen 1000
link/loopback 00:00:00:00:00:00 brd 00:00:00:00:00:00
inet 127.0.0.1/8 scope host lo
valid_lft forever preferred_lft forever
2: enp0s3: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc fq_codel state UP group default qlen 1000
link/ether 08:00:27:85:dc:c7 brd ff:ff:ff:ff:ff:ff
inet 192.168.0.53/24 brd 192.168.0.255 scope global enp0s3
valid_lft forever preferred_lft forever
zextras@carbonio:~$
zextras@carbonio:~$
zextras@carbonio:~$ hostname -f
carbonio.lab.com.br
zextras@carbonio:~$
zextras@carbonio:~$ host carbonio.lab.com.br
carbonio.lab.com.br has address 192.168.0.53
zextras@carbonio:~$
zextras@carbonio:~$
zextras@carbonio:~$ host -t mx lab.com.br
lab.com.br mail is handled by 10 mx.lab.com.br.
zextras@carbonio:~$
zextras@carbonio:~$ host mx.lab.com.br.
mx.lab.com.br has address 192.168.0.53
zextras@carbonio:~$
zextras@carbonio:~$
zextras@carbonio:~$ ping carbonio.lab.com.br
PING carbonio.lab.com.br (192.168.0.53) 56(84) bytes of data.
64 bytes from carbonio.lab.com.br (192.168.0.53): icmp_seq=1 ttl=64 time=0.083 ms
64 bytes from carbonio.lab.com.br (192.168.0.53): icmp_seq=2 ttl=64 time=0.027 ms
64 bytes from carbonio.lab.com.br (192.168.0.53): icmp_seq=3 ttl=64 time=0.034 ms
64 bytes from carbonio.lab.com.br (192.168.0.53): icmp_seq=4 ttl=64 time=0.043 ms
64 bytes from carbonio.lab.com.br (192.168.0.53): icmp_seq=5 ttl=64 time=0.021 ms
^C
--- carbonio.lab.com.br ping statistics ---
5 packets transmitted, 5 received, 0% packet loss, time 4106ms
rtt min/avg/max/mdev = 0.021/0.041/0.083/0.021 ms
zextras@carbonio:~$
zextras@carbonio:~$ cat /etc/hosts
127.0.0.1 labhost
192.168.0.53 carbonio.lab.com.br carbonio
zextras@carbonio:~$
===
root@carbonio:/home/carlos# cat /etc/apt/sources.list.d/zextras.list
deb [arch=amd64 signed-by=/usr/share/keyrings/zextras.gpg] https://repo.zextras.io/release/ubuntu noble main
root@carbonio:/home/carlos#
root@carbonio:/home/carlos# apt update
Hit:1 http://br.archive.ubuntu.com/ubuntu noble InRelease
Obter:2 http://br.archive.ubuntu.com/ubuntu noble-updates InRelease [126 kB]
Obter:3 https://apt.postgresql.org/pub/repos/apt noble-pgdg InRelease [107 kB]
Obter:4 http://br.archive.ubuntu.com/ubuntu noble-backports InRelease [126 kB]
Obter:5 http://br.archive.ubuntu.com/ubuntu noble-updates/main amd64 Packages [1684 kB]
Obter:6 https://apt.postgresql.org/pub/repos/apt noble-pgdg/main amd64 Packages [353 kB]
Obter:7 http://br.archive.ubuntu.com/ubuntu noble-updates/main amd64 Components [175 kB]
Obter:8 http://br.archive.ubuntu.com/ubuntu noble-updates/restricted amd64 Packages [2413 kB]
Obter:9 http://security.ubuntu.com/ubuntu noble-security InRelease [126 kB]
Obter:10 http://br.archive.ubuntu.com/ubuntu noble-updates/restricted amd64 Components [212 B]
Obter:11 http://br.archive.ubuntu.com/ubuntu noble-updates/universe amd64 Packages [1506 kB]
Hit:12 https://repo.zextras.io/release/ubuntu noble InRelease
Obter:13 http://br.archive.ubuntu.com/ubuntu noble-updates/universe amd64 Components [377 kB]
Obter:14 http://br.archive.ubuntu.com/ubuntu noble-updates/multiverse amd64 Packages [30,3 kB]
Obter:15 http://br.archive.ubuntu.com/ubuntu noble-updates/multiverse amd64 Components [940 B]
Obter:16 http://br.archive.ubuntu.com/ubuntu noble-backports/main amd64 Packages [40,4 kB]
Obter:17 http://br.archive.ubuntu.com/ubuntu noble-backports/main amd64 Components [7300 B]
Obter:18 http://br.archive.ubuntu.com/ubuntu noble-backports/restricted amd64 Components [216 B]
Obter:19 http://br.archive.ubuntu.com/ubuntu noble-backports/universe amd64 Packages [29,5 kB]
Obter:20 http://br.archive.ubuntu.com/ubuntu noble-backports/universe Translation-en [17,9 kB]
Obter:21 http://br.archive.ubuntu.com/ubuntu noble-backports/universe amd64 Components [10,5 kB]
Obter:22 http://br.archive.ubuntu.com/ubuntu noble-backports/multiverse amd64 Components [212 B]
Obter:23 http://security.ubuntu.com/ubuntu noble-security/main amd64 Components [21,5 kB]
Obter:24 http://security.ubuntu.com/ubuntu noble-security/restricted amd64 Components [212 B]
Obter:25 http://security.ubuntu.com/ubuntu noble-security/universe amd64 Components [71,5 kB]
Obter:26 http://security.ubuntu.com/ubuntu noble-security/multiverse amd64 Components [212 B]
Obtidos 7225 kB em 2s (3682 kB/s)
A ler as listas de pacotes... Pronto
A construir árvore de dependências... Pronto
A ler a informação de estado... Pronto
11 packages can be upgraded. Run 'apt list --upgradable' to see them.
===============
# Before
root@carbonio:/home/carlos# grep -i mapp /etc/janus/janus.jcfg
nat_1_1_mapping = "2804:14c:7d85:855a:a00:27ff:fe85:dcc7"
# After
root@carbonio:/home/carlos# grep -i mapp /etc/janus/janus.jcfg
nat_1_1_mapping = "192.168.0.53"
#nat_1_1_mapping = "2804:14c:7d85:855a:a00:27ff:fe85:dcc7"
This post was modified 3 weeks ago by CarC
12/23/2025 23:54
Neither command exists (at least not with that syntax).
You're right.
These are Carbonio commands, not Carbonio-CE, I'm sorry.
Carbonio (licensed one) has a CLI tool (carbonio-advanced-cli.jar) that is called by the "carbonio" command (it looks like the "zxsuite" tool in Zextras Suite). It allows to interact with Carbonio (check internal services states, start them, etc).
There's a full folder (/usr/share/carbonio-advanced-cli) with jar files in it.
I was suggesting this because the broken login page (webmail and webadmin) this a known issue that is linked to the Auth service not starting correctly.
I'll dig a bit more about this and come back here if I find something.
CarC reacted
12/24/2025 08:21
@carloscunha yes, now user and admin web interface works correct, no problem!
CarC reacted
Topic starter
12/25/2025 19:55
@carloscunha yes, now user and admin web interface works correct, no problem!
After copying old files to the current version, it seems the problem lies within those files...
This post was modified 3 weeks ago 2 times by CarC
12/30/2025 14:51
Just throwing my experiences in here as well.
Upgrading from 25.6 to 25.9 earlier in the year also presented me with the "Something went wrong" error when trying to access both the admin Web UI and the WebMail UI.
Obviously, rolling back to the pre upgrade snapshot brought everything back to a working state.
The same occurred when attempting the 25.12 upgrade.
I can confirm that copying the /opt/zextras/admin and /opt/zextras/web folders from a 25.6 installations over the 25.12 upgrade does restore web UI functionality, however this surely is not a recommended solution as we're now running on a 25.6 / 25.12 hybrid file mix.
For what it's worth I'm running Rocky Linux 8 as my OS so I use the RHEL 8 installation sources
CarC reacted
Topic starter
12/30/2025 16:51
Thank you for the complete information.
Again, another update that seems to be broken, after almost 90 days with version 25.9 completely broken.
This new version is supposed to fix it, but that's not what we see.
How much longer until a truly "good" version is released??!!! More than a week and still nothing.
It's very difficult to trust Zextras....
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