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[Solved] Carbonio Mail does not work

 
Carbonio General
Last Post by imanudin11 8 months ago
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 imanudin11
(@imanudin11)
Joined: 11 years ago
Posts: 9
Topic starter 06/05/2023 16:15  

Hello,

I have installed Zextras Carbonio CE successfully. I would like to try using Carbonio Mail as a mobile client. The configuration on the mobile device was successful. However, when I try to send an email, the email is successfully sent from the app. But the email is never delivered. I found the following information on mailbox.lg

octopus;soapId=49fee567;] SoapEngine - handler exception
com.zimbra.common.service.ServiceException: invalid request: missing required attribute: a
ExceptionId:qtp502800944-199://mail.imanudin.web.id/service/soap/SendMsgRequest:1685973044189:b4328ccfa4916720
Code:service.INVALID_REQUEST
2023-06-05 20:50:33,542 INFO  [qtp502800944-199://mail.imanudin.web.id/service/soap/SaveDraftRequest] [name=zextras@imanudin.web.id;mid=2;ip=192.168.56.12;oip=140.213.11.238;port=39516;ua=Mail - Android - v1.2.2_release - API30 - octopus;soapId=49fee565;] soap - SaveDraftRequest elapsed=135
2023-06-05 20:50:34,314 INFO  [qtp502800944-215://mail.imanudin.web.id/service/soap/SyncRequest] [name=zextras@imanudin.web.id;mid=2;ip=192.168.56.12;oip=140.213.11.238;port=39522;ua=Mail - Android - v1.2.2_release - API30 - octopus;soapId=49fee566;] soap - SyncRequest elapsed=1
2023-06-05 20:50:44,189 WARN  [qtp502800944-199://mail.imanudin.web.id/service/soap/SendMsgRequest] [name=zextras@imanudin.web.id;mid=2;ip=192.168.56.12;oip=140.213.11.238;port=44408;ua=Mail - Android - v1.2.2_release - API30 - octopus;soapId=49fee567;] SoapEngine - handler exception
com.zimbra.common.service.ServiceException: invalid request: missing required attribute: a
ExceptionId:qtp502800944-199://mail.imanudin.web.id/service/soap/SendMsgRequest:1685973044189:b4328ccfa4916720
Code:service.INVALID_REQUEST
	at com.zimbra.common.service.ServiceException.INVALID_REQUEST(ServiceException.java:293)
	at com.zimbra.common.soap.Element.checkNull(Element.java:401)
	at com.zimbra.common.soap.Element.getAttribute(Element.java:336)
	at com.zimbra.cs.service.mail.ParseMimeMessage$MessageAddresses.add(ParseMimeMessage.java:1124)
	at com.zimbra.cs.service.mail.ParseMimeMessage.parseMimeMsgSoap(ParseMimeMessage.java:322)
	at com.zimbra.cs.service.mail.ParseMimeMessage.parseMimeMsgSoap(ParseMimeMessage.java:140)
	at com.zimbra.cs.service.mail.SendMsg.handle(SendMsg.java:209)
	at com.zimbra.cs.service.mail.SendMsg.handle(SendMsg.java:100)
	at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:684)
	at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:508)
	at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:278)
	at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:310)
	at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:219)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)
	at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:208)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
	at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:799)
	at org.eclipse.jetty.servlet.ServletHandler$ChainEnd.doFilter(ServletHandler.java:1656)
	at org.eclipse.jetty.websocket.server.WebSocketUpgradeFilter.doFilter(WebSocketUpgradeFilter.java:292)
	at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193)
	at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1626)
	at com.zimbra.cs.servlet.CsrfFilter.doFilter(CsrfFilter.java:152)
	at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193)
	at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1626)
	at com.zimbra.cs.servlet.RequestStringFilter.doFilter(RequestStringFilter.java:43)
	at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193)
	at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1626)
	at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(SetHeaderFilter.java:48)
	at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193)
	at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1626)
	at com.zimbra.cs.servlet.ETagHeaderFilter.doFilter(ETagHeaderFilter.java:36)
	at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193)
	at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1626)
	at com.zimbra.cs.servlet.ContextPathBasedThreadPoolBalancerFilter.doFilter(ContextPathBasedThreadPoolBalancerFilter.java:95)
	at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193)
	at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1626)
	at com.zimbra.cs.servlet.ZimbraQoSFilter.doFilter(ZimbraQoSFilter.java:113)
	at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193)
	at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1626)
	at com.zimbra.cs.servlet.ZimbraInvalidLoginFilter.doFilter(ZimbraInvalidLoginFilter.java:119)
	at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193)
	at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1626)
	at org.eclipse.jetty.servlets.DoSFilter.doFilterChain(DoSFilter.java:487)
	at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:336)
	at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:301)
	at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193)
	at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1626)
	at com.google.inject.servlet.FilterChainInvocation.doFilter(FilterChainInvocation.java:89)
	at com.google.inject.servlet.ManagedFilterPipeline.dispatch(ManagedFilterPipeline.java:121)
	at com.google.inject.servlet.GuiceFilter.doFilter(GuiceFilter.java:133)
	at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:201)
	at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1626)
	at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:552)
	at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143)
	at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:571)
	at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:127)
	at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:235)
	at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1624)
	at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:233)
	at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1440)
	at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:188)
	at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:505)
	at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1594)
	at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:186)
	at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1355)
	at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141)
	at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:234)
	at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:146)
	at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:127)
	at org.eclipse.jetty.rewrite.handler.RewriteHandler.handle(RewriteHandler.java:322)
	at org.eclipse.jetty.server.handler.gzip.GzipHandler.handle(GzipHandler.java:772)
	at org.eclipse.jetty.server.handler.DebugHandler.handle(DebugHandler.java:80)
	at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:127)
	at org.eclipse.jetty.server.Server.handle(Server.java:516)
	at org.eclipse.jetty.server.HttpChannel.lambda$handle$1(HttpChannel.java:487)
	at org.eclipse.jetty.server.HttpChannel.dispatch(HttpChannel.java:732)
	at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:479)
	at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:277)
	at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:311)
	at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:105)
	at org.eclipse.jetty.io.ChannelEndPoint$1.run(ChannelEndPoint.java:104)
	at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.runTask(EatWhatYouKill.java:338)
	at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.doProduce(EatWhatYouKill.java:315)
	at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.tryProduce(EatWhatYouKill.java:173)
	at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.run(EatWhatYouKill.java:131)
	at org.eclipse.jetty.util.thread.ReservedThreadExecutor$ReservedThread.run(ReservedThreadExecutor.java:409)
	at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:883)
	at org.eclipse.jetty.util.thread.QueuedThreadPool$Runner.run(QueuedThreadPool.java:1034)
	at java.base/java.lang.Thread.run(Thread.java:830)

I have tried other devices and the problem is the same. Do you have the same problem as me?


   
Quote
 pablopro
(@pablopro)
Joined: 11 months ago
Posts: 1
06/07/2023 22:18  

Hello, the same thing happens to me on Android, in the Carbonio Mail app, when I send an email, apparently it goes away, but it is not registered in the sent tray, and it does not reach its destination either.


   
ReplyQuote
 IliaPro
(@iliapro)
Joined: 11 months ago
Posts: 5
06/20/2023 14:18  

I join those who started the topic. The same problem is observed. Log piece:

023-06-20 18:03:17,464 WARN  [qtp502800944-973://mail.testmail.ru/service/soap/SendMsgRequest] [name=ilia@testmail.ru;mid=3;ip=10.10.0.1;oip=176.59.148.139;port=39724;ua=Mail - Android - v1.2.3_release - API33 - M219PY;soa>
com.zimbra.common.service.ServiceException: invalid request: missing required attribute: a
ExceptionId:qtp502800944-973://mail.testmail.ru/service/soap/SendMsgRequest:1687262597464:cf03e3381522423c
Code:service.INVALID_REQUEST
        at com.zimbra.common.service.ServiceException.INVALID_REQUEST(ServiceException.java:293)
        at com.zimbra.common.soap.Element.checkNull(Element.java:401)
        at com.zimbra.common.soap.Element.getAttribute(Element.java:336)
        at com.zimbra.cs.service.mail.ParseMimeMessage$MessageAddresses.add(ParseMimeMessage.java:1124)
        at com.zimbra.cs.service.mail.ParseMimeMessage.parseMimeMsgSoap(ParseMimeMessage.java:322)
        at com.zimbra.cs.service.mail.ParseMimeMessage.parseMimeMsgSoap(ParseMimeMessage.java:140)
        at com.zimbra.cs.service.mail.SendMsg.handle(SendMsg.java:209)
        at com.zimbra.cs.service.mail.SendMsg.handle(SendMsg.java:100)
        at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:684)
        at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:508)
        at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:278)
        at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:310)
        at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:219)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)
        at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:208)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
        at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:799)
        at org.eclipse.jetty.servlet.ServletHandler$ChainEnd.doFilter(ServletHandler.java:1656)
        at org.eclipse.jetty.websocket.server.WebSocketUpgradeFilter.doFilter(WebSocketUpgradeFilter.java:292)
        at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193)
        at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1626)
        at com.zimbra.cs.servlet.CsrfFilter.doFilter(CsrfFilter.java:152)
        at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193)
        at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1626)
        at com.zimbra.cs.servlet.RequestStringFilter.doFilter(RequestStringFilter.java:43)
        at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193)
        at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1626)
        at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(SetHeaderFilter.java:48)
        at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193)
        at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1626)
        at com.zimbra.cs.servlet.ETagHeaderFilter.doFilter(ETagHeaderFilter.java:36)
        at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193)
        at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1626)
        at com.zimbra.cs.servlet.ContextPathBasedThreadPoolBalancerFilter.doFilter(ContextPathBasedThreadPoolBalancerFilter.java:95)
        at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193)
        at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1626)
        at com.zimbra.cs.servlet.ZimbraQoSFilter.doFilter(ZimbraQoSFilter.java:113)
        at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193)
        at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1626)
        at com.zimbra.cs.servlet.ZimbraInvalidLoginFilter.doFilter(ZimbraInvalidLoginFilter.java:119)
        at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193)
        at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1626)
        at org.eclipse.jetty.servlets.DoSFilter.doFilterChain(DoSFilter.java:487)
        at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:336)
        at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:301)
        at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193)
        at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1626)
        at com.google.inject.servlet.FilterChainInvocation.doFilter(FilterChainInvocation.java:89)
        at com.google.inject.servlet.ManagedFilterPipeline.dispatch(ManagedFilterPipeline.java:121)
        at com.google.inject.servlet.GuiceFilter.doFilter(GuiceFilter.java:133)
        at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:201)
        at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1626)

   
ReplyQuote
 anahuac
(@anahuac)
Joined: 10 months ago
Posts: 304
06/24/2023 04:20  

Same here.... mobile App on Android doesn't send any messages.


   
ReplyQuote
 anahuac
(@anahuac)
Joined: 10 months ago
Posts: 304
07/07/2023 06:04  

Guys.... any news on this isue?

is has been 2 weeks and not a single reply about it =(

I'm starting to believe that Carbonio Mail App is just not suppose to work on CE version.


   
ReplyQuote
 MAX
(@max)
Joined: 10 months ago
Posts: 69
07/07/2023 08:48  

The developers of the mobile application broke sending in Carbonio Mail version 1.2.2. In this version, we added a section in the settings for specifying the sender's address and selecting the departure address. Apparently, in the full version of Carbonio, this works fine, since there is no limit on sending from one account. But in Carbonio CE, sending broke. Since then, versions 1.2.3 and 1.2.4 have been released, but no one is in a hurry to fix it. These topics are also only accessed by the unfortunate voluntary testers of the CE version.

The solution to the issue is simple. Find and install APK Carbonio Mail 1.2.0. Searching the Internet, I found and installed this version. Mail is sent. Don't forget to disable auto-update.


   
Arman Khosravi reacted
ReplyQuote
 anahuac
(@anahuac)
Joined: 10 months ago
Posts: 304
07/07/2023 16:20  

Doing some more tests I got an even weirder behave.... nothing happens... no error on mailbox.log but also no sending.

2023-07-07 11:12:57,772 WARN  [qtp502800944-11779://master.kyahosting.com/service/soap/SendMsgRequest] [name=anahuac@anahuac.eu;mid=8;ip=192.168.10.10;oip=179.95.73.122;port=60164;ua=Mail - Android - v1.2.4_release - API28 - moto e6s;soapId=7d30cf5;] SoapEngine - handler exception
2023-07-07 11:12:57,772 INFO  [qtp502800944-11779://master.kyahosting.com/service/soap/SendMsgRequest] [name=anahuac@anahuac.eu;mid=8;ip=192.168.10.10;oip=179.95.73.122;port=60164;ua=Mail - Android - v1.2.4_release - API28 - moto e6s;soapId=7d30cf5;] soap - SendMsgRequest elapsed=5

So SendMsgRequest is done... but no register in mail.log and no message arrived on the destination.

Any tips where to look from here to try to debug it?

 

 


   
ReplyQuote
 anahuac
(@anahuac)
Joined: 10 months ago
Posts: 304
07/08/2023 16:45  

It's solved... take a look here https://community.zextras.com/forum/postid/5282/


   
Arman Khosravi reacted
ReplyQuote
 MAX
(@max)
Joined: 10 months ago
Posts: 69
07/25/2023 22:35  

In version 1.2.5 problem is not solved.

https://community.zextras.com/forum/carbonio-general-thread/carbonio-mail-app-dont-send-mail/#post-5408


   
ReplyQuote
 MAX
(@max)
Joined: 10 months ago
Posts: 69
07/28/2023 05:38  

In version 1.2.6 the problem is solved!

https://community.zextras.com/forum/carbonio-general-thread/carbonio-mail-app-dont-send-mail/#post-5436

Please mark this thread as "Solved"!


   
imanudin11 reacted
ReplyQuote
 imanudin11
(@imanudin11)
Joined: 11 years ago
Posts: 9
Topic starter 08/10/2023 08:57  

Thanks @max. I have tested it and it works on my mobile device


   
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