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[Solved] Mobile APP dont login after 24 hours (reinstall app fix it)

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 MAX
(@max)
Joined: 11 months ago
Posts: 69
Topic starter  

The mobile application for Android version 1.2.8 cannot authorize after 24 hours from the moment of installation. Reinstalling the application solves the problem for 24 hours.

In version 1.2.7 everything worked correctly.


   
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 MAX
(@max)
Joined: 11 months ago
Posts: 69
Topic starter  

The IOS version behaves similarly. And reinstalling the application solves the problem for 24 hours.


   
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(@dmnicola)
Joined: 6 months ago
Posts: 5
 

Posted by: @max

The mobile application for Android version 1.2.8 cannot authorize after 24 hours from the moment of installation. Reinstalling the application solves the problem for 24 hours.

In version 1.2.7 everything worked correctly.

Hi MAX,

I hope this message finds you well. I'm Nicola, a member of the Mobile Apps development team.

Thank you sincerely for sharing your feedback with us, your input is invaluable to our ongoing efforts to enhance our application.

To better assist you, could you kindly provide additional details about the issue you're experiencing? Specifically:

  1. Are you encountering a situation where you are automatically disconnected and redirected to the login page after 24 hours, with no option to log in again unless the application is reinstalled?
  2. Could you clarify if you are logging in using a QR code or entering your credentials manually?
  3. Additionally, is 2FA authentication for mobile apps enabled on your server?

Your insights into these questions will help us pinpoint the root cause and work towards a swift resolution. We appreciate your time and cooperation.

Looking forward to your response.

Best regards,

Nicola

 


   
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 MAX
(@max)
Joined: 11 months ago
Posts: 69
Topic starter  

@dmnicola, Hello and thank you for your attention to the problem!

I also want to thank you for solving the problems with the inability to send mail from the mobile client in version 1.2.6: https://community.zextras.com/forum/carbonio-general-thread/carbonio-mail-app-dont-send-mail/

Also, I would like to take this opportunity to draw your attention to the problem of push notifications not working in Android and iOS:

https://community.zextras.com/forum/carbonio-general-thread/push-notifications-in-android-and-ios-mobile-applications/

I answer questions about the current error:

1. Yes, the application is logged out, and an attempt to log in with a username and password results in a pop-up window indicating the impossibility of authorization.

2. I log in with my username and password.

3. No, 2FA authentication is disabled.

Thank you for your attention to the problem and for the excellent mobile client for Carbonio!


   
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(@dmnicola)
Joined: 6 months ago
Posts: 5
 

@max

We really appreciate your input regarding our app.

Your feedback is crucial, and we're dedicated to investigating the issue you pointed out.

Our team will be actively working to find a solution promptly. If you have additional insights or feedback, please don't hesitate to share. We value your support and thank you for raising this concern.

Kindly,
Nicola


   
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 MAX
(@max)
Joined: 11 months ago
Posts: 69
Topic starter  

@dmnicola Thank you! If I have additional information on this problem, I will write in this topic.


   
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(@dmnicola)
Joined: 6 months ago
Posts: 5
 

@max 

Hi Max!

We have published a new version of the app (1.2.9) which should solve the problem in question.

If the problem persists do not hesitate to contact us at mobileapp@zextras.com, thank you for your understanding.

Cheers,

Nicola


   
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 MAX
(@max)
Joined: 11 months ago
Posts: 69
Topic starter  

@dmnicola
Thank you! I installed and will check this version! I'll post the results in this thread!


   
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(@dmnicola)
Joined: 6 months ago
Posts: 5
 

@max 

Have you experienced some issues with the newest version? If not we'll mark this issue as resolved 🙂


   
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 MAX
(@max)
Joined: 11 months ago
Posts: 69
Topic starter  

@dmnicola, it took me longer to check. Now I can say with absolute confidence that the problem is solved and no longer appears! I thank the mobile application developers for their excellent work and quick response to our error messages!

This problrm is solved in version 1.2.9 Carbonio Mail for Android!

This post was modified 6 months ago by MAX

   
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