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Topic starter
03/07/2024 13:08
When i try to create new chat, i got an error "Something went wrong. Please retry". There are carbonio-ws-collaboration service logs:
root@test-zextras:/home/sysop# journalctl -f -u carbonio-ws-collaboration Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: 07-03-2024 13:52:06.504 ERROR c.z.c.c.c.logging.ChatsLogger : An error occurred on /rooms at com.zextras.carbonio.chats.core.infrastructure.messaging.impl.xmpp.MessageDispatcherMongooseImpl.createRoom [line 75] Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: com.zextras.carbonio.chats.core.exception.MessageDispatcherException: Internal Server Error - Error while creating a room: [{"path":["muc_light","createRoom"],"message":"Unexpected MUCLightAdminMutation resolver crash","extensions":{"code":"resolver_crash"}}] Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: at com.zextras.carbonio.chats.core.infrastructure.messaging.impl.xmpp.MessageDispatcherMongooseImpl.createRoom(MessageDispatcherMongooseImpl.java:75) Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: at com.zextras.carbonio.chats.core.service.impl.RoomServiceImpl.createRoom(RoomServiceImpl.java:159) Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: at com.zextras.carbonio.chats.core.web.api.RoomsApiServiceImpl.insertRoom(RoomsApiServiceImpl.java:95) Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: at com.zextras.carbonio.chats.core.logging.aop.TimedCallInterceptor.invoke(TimedCallInterceptor.java:28) Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: at com.zextras.carbonio.chats.api.RoomsApi.insertRoom(RoomsApi.java:214) Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method) Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:77) Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: at java.base/java.lang.reflect.Method.invoke(Method.java:568) Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: at org.jboss.resteasy.core.MethodInjectorImpl.invoke(MethodInjectorImpl.java:170) Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: at org.jboss.resteasy.core.MethodInjectorImpl.invoke(MethodInjectorImpl.java:130) Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: at org.jboss.resteasy.core.ResourceMethodInvoker.internalInvokeOnTarget(ResourceMethodInvoker.java:660) Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: at org.jboss.resteasy.core.ResourceMethodInvoker.invokeOnTargetAfterFilter(ResourceMethodInvoker.java:524) Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: at org.jboss.resteasy.core.ResourceMethodInvoker.lambda$invokeOnTarget$2(ResourceMethodInvoker.java:474) Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: at org.jboss.resteasy.core.interception.jaxrs.PreMatchContainerRequestContext.filter(PreMatchContainerRequestContext.java:364) Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: at org.jboss.resteasy.core.ResourceMethodInvoker.invokeOnTarget(ResourceMethodInvoker.java:476) Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: at org.jboss.resteasy.core.ResourceMethodInvoker.invoke(ResourceMethodInvoker.java:434) Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: at org.jboss.resteasy.core.ResourceMethodInvoker.invoke(ResourceMethodInvoker.java:408) Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: at org.jboss.resteasy.core.ResourceMethodInvoker.invoke(ResourceMethodInvoker.java:69) Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: at org.jboss.resteasy.core.SynchronousDispatcher.invoke(SynchronousDispatcher.java:492) Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: at org.jboss.resteasy.core.SynchronousDispatcher.lambda$invoke$4(SynchronousDispatcher.java:261) Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: at org.jboss.resteasy.core.SynchronousDispatcher.lambda$preprocess$0(SynchronousDispatcher.java:161) Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: at org.jboss.resteasy.core.interception.jaxrs.PreMatchContainerRequestContext.filter(PreMatchContainerRequestContext.java:364) Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: at org.jboss.resteasy.core.SynchronousDispatcher.preprocess(SynchronousDispatcher.java:164) Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: at org.jboss.resteasy.core.SynchronousDispatcher.invoke(SynchronousDispatcher.java:247) Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: at org.jboss.resteasy.plugins.server.servlet.ServletContainerDispatcher.service(ServletContainerDispatcher.java:249) Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: at org.jboss.resteasy.plugins.server.servlet.HttpServletDispatcher.service(HttpServletDispatcher.java:60) Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: at org.jboss.resteasy.plugins.server.servlet.HttpServletDispatcher.service(HttpServletDispatcher.java:55) Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: at javax.servlet.http.HttpServlet.service(HttpServlet.java:590) Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:764) Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: at org.eclipse.jetty.servlet.ServletHandler$ChainEnd.doFilter(ServletHandler.java:1619) Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: at org.eclipse.jetty.websocket.servlet.WebSocketUpgradeFilter.doFilter(WebSocketUpgradeFilter.java:164) Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:202) Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1594) Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:506) Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:221) Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1571) Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:221) Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1372) Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:176) Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:463) Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1544) Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:174) Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1294) Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:129) Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:149) Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:122) Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: at org.eclipse.jetty.server.Server.handle(Server.java:562) Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: at org.eclipse.jetty.server.HttpChannel.lambda$handle$0(HttpChannel.java:406) Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: at org.eclipse.jetty.server.HttpChannel.dispatch(HttpChannel.java:663) Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:398) Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:282) Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:319) Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:100) Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: at org.eclipse.jetty.io.SocketChannelEndPoint$1.run(SocketChannelEndPoint.java:101) Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: at org.eclipse.jetty.util.thread.strategy.AdaptiveExecutionStrategy.runTask(AdaptiveExecutionStrategy.java:412) Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: at org.eclipse.jetty.util.thread.strategy.AdaptiveExecutionStrategy.consumeTask(AdaptiveExecutionStrategy.java:381) Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: at org.eclipse.jetty.util.thread.strategy.AdaptiveExecutionStrategy.tryProduce(AdaptiveExecutionStrategy.java:268) Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: at org.eclipse.jetty.util.thread.strategy.AdaptiveExecutionStrategy.lambda$new$0(AdaptiveExecutionStrategy.java:138) Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: at org.eclipse.jetty.util.thread.ReservedThreadExecutor$ReservedThread.run(ReservedThreadExecutor.java:378) Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:894) Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: at org.eclipse.jetty.util.thread.QueuedThreadPool$Runner.run(QueuedThreadPool.java:1038) Mar 07 13:52:06 test-zextras.avroid.tech java[6203]: at java.base/java.lang.Thread.run(Thread.java:833)
Additional information
root@test-zextras:/home/sysop# cat /etc/*release* DISTRIB_ID=Ubuntu DISTRIB_RELEASE=20.04 DISTRIB_CODENAME=focal DISTRIB_DESCRIPTION="Ubuntu 20.04.6 LTS" NAME="Ubuntu" VERSION="20.04.6 LTS (Focal Fossa)" ID=ubuntu ID_LIKE=debian PRETTY_NAME="Ubuntu 20.04.6 LTS" VERSION_ID="20.04" HOME_URL="https://www.ubuntu.com/" SUPPORT_URL="https://help.ubuntu.com/" BUG_REPORT_URL="https://bugs.launchpad.net/ubuntu/" PRIVACY_POLICY_URL="https://www.ubuntu.com/legal/terms-and-policies/privacy-policy" VERSION_CODENAME=focal UBUNTU_CODENAME=focal
root@test-zextras:/home/sysop# su - zextras -c "zmcontrol -v" Carbonio Release 24.1.0
root@test-zextras:/home/sysop# free -h total used free shared buff/cache available Mem: 11Gi 8.1Gi 382Mi 64Mi 3.3Gi 3.2Gi Swap: 3.8Gi 13Mi 3.8Gi root@test-zextras:/home/sysop# lscpu Architecture: x86_64 CPU op-mode(s): 32-bit, 64-bit Byte Order: Little Endian Address sizes: 40 bits physical, 48 bits virtual CPU(s): 4 On-line CPU(s) list: 0-3 Thread(s) per core: 1 Core(s) per socket: 2 Socket(s): 2 NUMA node(s): 2 Vendor ID: GenuineIntel CPU family: 15 Model: 107 Model name: QEMU Virtual CPU version 2.5+ Stepping: 1 CPU MHz: 2494.140 BogoMIPS: 4988.28 Hypervisor vendor: KVM Virtualization type: full L1d cache: 128 KiB L1i cache: 128 KiB L2 cache: 16 MiB L3 cache: 32 MiB NUMA node0 CPU(s): 0,1 NUMA node1 CPU(s): 2,3 Vulnerability Gather data sampling: Not affected Vulnerability Itlb multihit: KVM: Vulnerable Vulnerability L1tf: Mitigation; PTE Inversion Vulnerability Mds: Vulnerable: Clear CPU buffers attempted, no microcode; SMT Host state unknown Vulnerability Meltdown: Mitigation; PTI Vulnerability Mmio stale data: Unknown: No mitigations Vulnerability Retbleed: Not affected Vulnerability Spec store bypass: Vulnerable Vulnerability Spectre v1: Mitigation; usercopy/swapgs barriers and __user pointer sanitization Vulnerability Spectre v2: Mitigation; Retpolines, STIBP disabled, RSB filling, PBRSB-eIBRS Not affected Vulnerability Srbds: Not affected Vulnerability Tsx async abort: Not affected Flags: fpu de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush mmx fxsr sse sse2 ht syscall nx lm constant_tsc nopl xtopology cpuid tsc_known_freq pni ssse3 fma cx16 sse4_1 sse4_2 x2apic movbe popcnt aes xsave avx f16c hypervisor lahf_lm abm cpuid_fault pti bmi1 avx2 bmi2
Installed server by this article https://community.zextras.com/forum/postid/6847/
Any ideas ? How to troubleshoot "chat". Thanks
Topic starter
03/12/2024 10:05
@stefanodavid Thanks, im reinstalled all components from zero. Everything works except the drop-down menu of resources (rooms), but that's another topic
04/10/2024 12:18
Hi @elbars,
I have the same problem and the same errors.
What do you mean by reinstalling all components from zero? Only the packages carbon-ws-collaboration-ui, carbon-ws-collaboration-ce and carbon-ws-collaboration-db?
Thanks