username and not its full name

Posted by: @ortizeu

Hello, I have this problem to which I make a reply to any email that I receive instead of leaving the name it shows an "undefined"

i need help please.

@ortizeu

Hi,

Could you please share the below mentioned information:

Server OS version:
Carbonio CE version:

Thank you so much for your time and help.

Regards,

Sharif

Server OS version: Ubuntu

Distributor ID: Ubuntu
Description: Ubuntu 20.04.5 LTS
Release: 20.04
Codename: focal

Carbonio CE version: Carbonio Release 23.2.0

this problem:

De: "undefined" <yelitza2206@saludynutricionccs.com.ve>
Para: "undefined" <ortizeu@saludynutricionccs.com.ve>
Enviado: domingo, 12 de marzo de 2023 13:42
Asunto: RE: Primer correo