Zimbra admin not working and getting 404

Hi @maxin

Carbonio Admin Panel is available indeeed at port 6071, there is no other admin page available.  As Arman explains in this post, the admin panel is growing in features month after month, so please be patient and you'll find soon even more features that the old admin page.

Thanks for being with us,

Stefano

@stefanodavid 

zimbra admin was working fine since last week.. after last update  the zimbra admin stopped working with URL https://carbonio.domain.com:7071/carbonioAdmin

@maxin 

Hi,

Few questions:
What was your previous Carbonio CE version?
What is your current Carbonio CE version?

Thanks and regards,

Sharif

@Md. Shariful Islam
the current updated version is 

carbonio version: 22.11.0
zextras version: 4.6.0

not sure about older version.  it was installed two weeks ago.. so its not too old..

@maxin 

Hi,

Thanks for the info.

Could you please dump the output of the below-mentioned command:

apt search carbonio* | grep admin

Thanks and regards,

Sharif

@shariful-islam 

here is the result..  please have a look 

root@carbonio:~# apt search carbonio* | grep admin

WARNING: apt does not have a stable CLI interface. Use with caution in scripts.

carbonio-admin-console-ui/focal,now 0.9.4-1ubuntu1~ all [installed]
carbonio-admin-login-ui/focal,now 0.9.1-1ubuntu1~ amd64 [installed]
Carbonio admin login page assets
carbonio-admin-ui/focal,now 0.9.4-1ubuntu1~ all [installed]
The Zextras Carbonio web admin
carbonio-advanced-admin-zimlet/focal,now 4.6.0-1ubuntu1~ amd64 [installed]
Carbonio advanced admin zimlet
carbonio-appserver-admin-console-war/focal,now 4.0.9-1ubuntu1~focal amd64 [installed]
Fast, easy to administer, secure mail server
root@carbonio:~#

@maxin 

Thank you for your effort.

It shows all the necessary packages for the admin UI are installed in your system. So you should be able to access the admin UI using port 6071 i.e.

https://mail.example.com:6071/login

As mentioned on the official documentation page.

But as @stefanodavid rightly mentioned that there is no legacy admin UI after the release 22.10.0. So, it is not possible to use 7071 port anymore to access the legacy admin UI.

Though we understand your concerns about different features, we request you to stay with us as every month we are getting new updates with the new release. But please don't hesitate to let us know what you would like to see in this Admin UI.

We would appreciate our user's feedback to make things better and more useful for them.

Thanks and regards,

Sharif

@shariful-islam 

Ok so, we're  not able to go back to old admin anymore with port 7071 right ? 

the issue is  distribution list comes as mailing list in carbonio, but the  distribution list is not visible in carbonio UI, I had few distribution list added via old admin , how can I move it to the mailing list? 

@maxin

Hi,

Posted by: @maxin

Ok so, we're  not able to go back to old admin anymore with port 7071 right ? 

Right.

Posted by: @maxin

the issue is  distribution list comes as mailing list in carbonio, but the  distribution list is not visible in carbonio UI, I had few distribution list added via old admin , how can I move it to the mailing list? 

You should get them on your mailing list automatically. But could you please share the screenshot of your Admin UI specifically the Mailing List panel(Full screenshot)?

Also. can you share the output of the below-mentioned command:

carbonio prov -l gadl -v

Thanks and regards,

Sharif

@shariful-islam 

HI,

after I restore the distribution list and a restart service,  its now working. 

another issue I face is , I cannot login to the webmail and I getting following  error

***

auth credentials have expired


***

the zimbraAuthTokenLifetime was 4 hours by default and  I changed to 12 days still I'm not able to login.. but from incognito/private window the login is working.. how can I get rid of this? 

@maxin 

Hi,

Could you please check these things?

1.

carbonio prov -l ga your_email_address | grep -i zimbraAuthTokenLifetime

2.

carbonio prov ga you_email_address zimbraMailHost

Check if it errors any error or not?

3.

Check your server date

date

Check if it is correctly set or not. Most of the time this error occurs due to incorrect time/date settings.

4.

Check if any error log trace with "auth credentials have expired" exists in /opt/zextras/log/mailbox.log

Thanks and regards,

Sharif

@shariful-islam 

here is the result 

zextras@carbonio:~$ carbonio prov -l ga myname@domainame.com | grep -i zimbraAuthTokenLifetime
zimbraAuthTokenLifetime: 12d
zextras@carbonio:~$
zextras@carbonio:~$ carbonio prov ga myname@domainame.com zimbraMailHost
# name myname@domainame.com
zimbraMailHost: carbonio.domainame.com

zextras@carbonio:~$ date
Fri Dec 2 13:30:54 IST 2022
zextras@carbonio:~$

when I clear the browser cache it started working.. so not sure if this happens after 12 days..  is it possible to set the zimbraAuthTokenLifetime to one year ? 

so users will not face this kind of issues.. 

thanks

@maxin 

Hi,

We are glad that the issue is solved. But still, I will convey your concern/suggestion to our dev team.

Thanks and regards,

Sharif

After upgrade to ZCS 8.6, or ZCS 8.7.0 or 8.7.1, the Admin UI and the Web Client only loads an empty page, it was working before without issue before the upgrade.

You can also check that you are facing the issue described here, if you also run the next commands and see this results

Run the next simple commands to fix the issue:

zmprov ms `zmhostname` +zimbraServiceEnabled service
zmprov ms `zmhostname` +zimbraServiceEnabled zimbra
zmprov ms `zmhostname` +zimbraServiceEnabled zimbraAdmin
zmprov ms `zmhostname` +zimbraServiceEnabled zimlet
zmcontrol restart