Notifications
Clear all
Install & Setup
3
Posts
2
Users
0
Reactions
321
Views
Topic starter
03/16/2026 21:08
As promised, here's the data on the upgrade path I used and the errors and fixes;
Dropbox - Carbonio 26.3 Installation Logs
Currently running 25.12 on Ubuntu 22.04.5 (I did try a full dist-upgrade as well, without any difference).
Once iOS IMAP is broken, carbonio.log reveals nothing amiss (indeed it still recieves and sends mail from the webui without trouble) but the nginx error log fills with this (accounts redacted);
2026/03/16 17:50:40 [info] 5011#5011: *114 proxied session done, client: 172.16.8.69:56087, server: 0.0.0.0:993, login: "my@domain.net", upstream: 172.16.20.72:7143 (->172.16.20.72:993) <=> (172.16.20.72:51396->172.16.20.72:7143) 2026/03/16 17:50:40 [info] 5011#5011: *114 SSL_write() failed (SSL: error:80000020:system library::Broken pipe:tls_retry_write_records failure) (32: Broken pipe) while proxying, client: 172.16.8.69:56087, server: 0.0.0.0:993, login: "my@domain.net", upstream: 172.16.20.72:7143 (->172.16.20.72:993) <=> (->) 2026/03/16 17:50:40 [info] 5011#5011: *115 proxied session done, client: 172.16.8.69:56088, server: 0.0.0.0:993, login: "my@domain.net", upstream: 172.16.20.72:7143 (->172.16.20.72:993) <=> (172.16.20.72:51412->172.16.20.72:7143) 2026/03/16 17:50:40 [info] 5011#5011: *115 SSL_write() failed (SSL: error:80000020:system library::Broken pipe:tls_retry_write_records failure) (32: Broken pipe) while proxying, client: 172.16.8.69:56088, server: 0.0.0.0:993, login: "my@domain.net", upstream: 172.16.20.72:7143 (->172.16.20.72:993) <=> (->) 2026/03/16 17:50:40 [info] 5011#5011: *117 proxied session done, client: 172.16.8.69:56090, server: 0.0.0.0:993, login: "my@domain.net", upstream: 172.16.20.72:7143 (->172.16.20.72:993) <=> (172.16.20.72:51428->172.16.20.72:7143) 2026/03/16 17:50:40 [info] 5011#5011: *117 SSL_write() failed (SSL: error:80000020:system library::Broken pipe:tls_retry_write_records failure) (32: Broken pipe) while proxying, client: 172.16.8.69:56090, server: 0.0.0.0:993, login: "my@domain.net", upstream: 172.16.20.72:7143 (->172.16.20.72:993) <=> (->) 2026/03/16 17:50:40 [info] 5011#5011: *116 proxied session done, client: 172.16.8.69:56089, server: 0.0.0.0:993, login: "my@domain.net", upstream: 172.16.20.72:7143 (->172.16.20.72:993) <=> (172.16.20.72:51420->172.16.20.72:7143) 2026/03/16 17:50:40 [info] 5011#5011: *116 SSL_write() failed (SSL: error:80000020:system library::Broken pipe:tls_retry_write_records failure) (32: Broken pipe) while proxying, client: 172.16.8.69:56089, server: 0.0.0.0:993, login: "my@domain.net", upstream: 172.16.20.72:7143 (->172.16.20.72:993) <=> (->) 2026/03/16 17:50:40 [info] 5011#5011: *113 proxied session done, client: 172.16.8.69:56086, server: 0.0.0.0:993, login: "my@domain.net", upstream: 172.16.20.72:7143 (->172.16.20.72:993) <=> (172.16.20.72:51392->172.16.20.72:7143) 2026/03/16 17:50:40 [info] 5011#5011: *113 SSL_write() failed (SSL: error:80000020:system library::Broken pipe:tls_retry_write_records failure) (32: Broken pipe) while proxying, client: 172.16.8.69:56086, server: 0.0.0.0:993, login: "my@domain.net", upstream: 172.16.20.72:7143 (->172.16.20.72:993) <=> (->) 2026/03/16 17:50:41 [info] 5013#5013: *258 client 172.16.8.69:56114 connected to 0.0.0.0:993 2026/03/16 17:50:41 [info] 5013#5013: *259 client 172.16.8.69:56115 connected to 0.0.0.0:993 2026/03/16 17:50:41 [info] 5013#5013: *260 client 172.16.8.69:56116 connected to 0.0.0.0:993 2026/03/16 17:50:41 [info] 5013#5013: *261 client 172.16.8.69:56117 connected to 0.0.0.0:993 2026/03/16 17:50:41 [info] 5013#5013: *262 client 172.16.8.69:56118 connected to 0.0.0.0:993 2026/03/16 17:50:41 [info] 5013#5013: *258 client logged in, client: 172.16.8.69:56114, server: 0.0.0.0:993, login: "my@domain.net", upstream: 172.16.20.72:7143 (172.16.8.69:56114->172.16.20.72:993) <=> (172.16.20.72:52336->172.16.20.72:7143) 2026/03/16 17:50:41 [info] 5013#5013: *261 client logged in, client: 172.16.8.69:56117, server: 0.0.0.0:993, login: "my@domain.net", upstream: 172.16.20.72:7143 (172.16.8.69:56117->172.16.20.72:993) <=> (172.16.20.72:52362->172.16.20.72:7143) 2026/03/16 17:50:41 [info] 5013#5013: *262 client logged in, client: 172.16.8.69:56118, server: 0.0.0.0:993, login: "my@domain.net", upstream: 172.16.20.72:7143 (172.16.8.69:56118->172.16.20.72:993) <=> (172.16.20.72:52374->172.16.20.72:7143) 2026/03/16 17:50:41 [info] 5013#5013: *259 client logged in, client: 172.16.8.69:56115, server: 0.0.0.0:993, login: "my@domain.net", upstream: 172.16.20.72:7143 (172.16.8.69:56115->172.16.20.72:993) <=> (172.16.20.72:52348->172.16.20.72:7143) 2026/03/16 17:50:41 [info] 5013#5013: *260 client logged in, client: 172.16.8.69:56116, server: 0.0.0.0:993, login: "my@domain.net", upstream: 172.16.20.72:7143 (172.16.8.69:56116->172.16.20.72:993) <=> (172.16.20.72:52350->172.16.20.72:7143) 2026/03/16 17:50:42 [info] 5013#5013: *218 client timed out (110: Connection timed out) while SSL handshaking, client: 127.0.0.1, server: 0.0.0.0:443 2026/03/16 17:50:42 [notice] 5011#5011: memcached channel:127.78.0.1:20014 orderly shutdown 2026/03/16 17:50:42 [notice] 5011#5011: memcached channel:127.78.0.1:20014 down, reconnect after:60000 ms 2026/03/16 17:50:42 [info] 5013#5013: *219 client timed out (110: Connection timed out) while SSL handshaking, client: 127.0.0.1, server: 0.0.0.0:443 2026/03/16 17:50:42 [notice] 5012#5012: memcached channel:127.78.0.1:20014 orderly shutdown 2026/03/16 17:50:42 [notice] 5012#5012: memcached channel:127.78.0.1:20014 down, reconnect after:60000 ms 2026/03/16 17:50:42 [info] 5013#5013: *223 client timed out (110: Connection timed out) while SSL handshaking, client: 127.0.0.1, server: 0.0.0.0:443 2026/03/16 17:50:42 [notice] 5014#5014: memcached channel:127.78.0.1:20014 orderly shutdown 2026/03/16 17:50:42 [notice] 5014#5014: memcached channel:127.78.0.1:20014 down, reconnect after:60000 ms 2026/03/16 17:50:43 [info] 5013#5013: *268 client closed connection while SSL handshaking, client: 127.0.0.1, server: 0.0.0.0:443 2026/03/16 17:50:47 [info] 5014#5014: *270 client closed connection while SSL handshaking, client: 127.0.0.1, server: 0.0.0.0:443 2026/03/16 17:50:48 [info] 5014#5014: *271 client closed connection while SSL handshaking, client: 127.0.0.1, server: 0.0.0.0:443 2026/03/16 17:50:53 [info] 5014#5014: *273 client closed connection while SSL handshaking, client: 127.0.0.1, server: 0.0.0.0:443 2026/03/16 17:50:57 [info] 5014#5014: *275 client closed connection while SSL handshaking, client: 127.0.0.1, server: 0.0.0.0:443 2026/03/16 17:50:58 [info] 5014#5014: *276 client closed connection while SSL handshaking, client: 127.0.0.1, server: 0.0.0.0:443 2026/03/16 17:51:03 [info] 5014#5014: *278 client closed connection while SSL handshaking, client: 127.0.0.1, server: 0.0.0.0:443
03/17/2026 07:45
@ameliawinters
I did an upgradation again. But could not reproduce the issue.
The fixes you applied are logical.
Please let me know:
- What is the status of systemctl list-units carbonio*
- What is status of IMAP after the reboot
Topic starter
03/17/2026 18:10
Thanks for looking into this - I'm a bit perplexed to be fair - the total oddness is that Webmail works, SMTP/S works - IMAP to Outlook works, just not iOS mail with the previously mentioned errors.
I guess if all else fails I can try building a new installation entirely and migrate the installation and data across to it somehow. A little worried as it's got another host in the cluster with it (inbound / outbound MTA only, no collab or mailbox) so not sure how I'd get away with bootstrapping the service mesh without breaking that
In respect of your questions; Following a reboot and services starting the behaviour remains the same
For 1;
zextras@myserver:/home/user$ systemctl list-units carbonio* UNIT LOAD ACTIVE SUB carbonio-catalog-sidecar.service loaded active running carbonio-catalog.service loaded active running carbonio-clamav-sidecar.service loaded active running carbonio-clamav-signature-provider-sidecar.service loaded active running carbonio-docs-connector-db-sidecar.service loaded active running carbonio-docs-connector-sidecar.service loaded active running carbonio-docs-connector.service loaded active running carbonio-docs-editor-sidecar.service loaded active running carbonio-docs-editor.service loaded active running carbonio-files-db-sidecar.service loaded active running carbonio-files-sidecar.service loaded active running carbonio-files.service loaded active running carbonio-mailbox-admin-sidecar.service loaded active running carbonio-mailbox-db-sidecar.service loaded active running carbonio-mailbox-nslookup-sidecar.service loaded active running carbonio-mailbox-sidecar.service loaded active running carbonio-memcached-sidecar.service loaded active running carbonio-message-broker-sidecar.service loaded active running carbonio-message-broker.service loaded active running carbonio-message-dispatcher-auth-sidecar.service loaded active running carbonio-message-dispatcher-auth.service loaded active running carbonio-message-dispatcher-db-sidecar.service loaded active running carbonio-message-dispatcher-http-sidecar.service loaded active running carbonio-message-dispatcher-xmpp-sidecar.service loaded active running carbonio-message-dispatcher.service loaded active running carbonio-mta-sidecar.service loaded active running carbonio-preview-sidecar.service loaded active running carbonio-preview.service loaded active running carbonio-prometheus-consul-exporter.service loaded active running carbonio-prometheus-mysqld-exporter.service loaded active running carbonio-prometheus-nginx-exporter.service loaded active running carbonio-prometheus-node-exporter.service loaded active running carbonio-prometheus-openldap-exporter.service loaded active running carbonio-prometheus.service loaded active running carbonio-proxy-sidecar.service loaded active running carbonio-storages-sidecar.service loaded active running carbonio-storages.service loaded active running carbonio-tasks-db-sidecar.service loaded active running carbonio-tasks-sidecar.service loaded active running carbonio-tasks.service loaded active running carbonio-user-management-sidecar.service loaded active running carbonio-user-management.service loaded active running carbonio-videoserver-sidecar.service loaded active running carbonio-videoserver.service loaded active running carbonio-ws-collaboration-db-sidecar.service loaded active running carbonio-ws-collaboration-sidecar.service loaded active running carbonio-ws-collaboration.service loaded active running carbonio.service loaded active exited/success