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[Solved] Delivered mail (250 2.1.5 Delivery OK) not showing in mailbox for one user

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(@uk_simon)
Joined: 1 year ago
Posts: 36
Topic starter  

New install. Yesterday email outgoing and incoming was working for all users. Today the main user (Me!) account cannot receive or rather see new mail.

here is an excerpt from the logs;

Jan 5 16:43:17 mailgate-bkm-5 postfix/cleanup[1895788]: 1CAAA1406CC: message-id=<190e7913-f919-46d0-a0c9-8fe8c9239b90@customerdomain.com>
Jan 5 16:43:17 mailgate-bkm-5 postfix/qmgr[1894465]: 1CAAA1406CC: from=<someone@customerdomain.com>, size=22375, nrcpt=1 (queue active)
Jan 5 16:43:17 mailgate-bkm-5 postfix/smtp[1895789]: 857BB1405BD: to=<me@mydomain.com>, relay=127.0.0.1[127.0.0.1]:10024, delay=7.7, delays=0.18/0.02/0.01/7.5, dsn=2.0.0, status=sent (250 2.0.0 from MTA(smtp:[127.0.0.1]:10025): 250 2.0.0 Ok: queued as 1CAAA1406CC)
Jan 5 16:43:17 mailgate-bkm-5 postfix/qmgr[1894465]: 857BB1405BD: removed
Jan 5 16:43:18 mailgate-bkm-5 postfix/lmtp[1895815]: 1CAAA1406CC: to=<me@mydomain.com>, relay=mailgate-bkm-5.end-design.co.uk[62.3.100.122]:7025, delay=0.97, delays=0.01/0.05/0.48/0.42, dsn=2.1.5, status=sent (250 2.1.5 Delivery OK)
Jan 5 16:43:18 mailgate-bkm-5 postfix/qmgr[1894465]: 1CAAA1406CC: removed

I can log in to the account and see all the mail to date both read and unread, hoverver nothing since last night despite a number of 'successful' deliveries since including the one above.

I tried re-starting re-booting testing with amavis disabled, but I do not get these emails

any thoughts?

regards

Simon

 


   
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(@anahuac)
Joined: 1 year ago
Posts: 324
 

Are there any active filters?

Have you tried to use the search tool to find those messages?


   
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(@uk_simon)
Joined: 1 year ago
Posts: 36
Topic starter  

Yes, this is very strange because the account has received a number of mostly spam messages since but the original test emails along with emails sent by customers seemed to have been dropped after being accepted by amavis passed to the queue and seemingly dropped.

I will contact the senders on Monday to see if they received a mail delivery notification.

thanks 

Simon


   
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(@uk_simon)
Joined: 1 year ago
Posts: 36
Topic starter  

The messages are not retrievable it seems they were dropped however I am receiving mail normally now and everything seems OK so I will mark this thread solved fo the time being


   
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