In my account, no new emails show up since today, half past one.
It seems to work for other accounts, my wife still receives email.
There are no errors in carbonio.log, but logs of successful deliveries to my account, like this test mail I sent from Google, e.g.:
Jan 21 17:10:29 carbonio postfix/smtpd[6814]: connect from mail-ej1-f41.google.com[209.85.218.41]
Jan 21 17:10:29 carbonio postfix/smtpd[6814]: discarding EHLO keywords: CHUNKING
Jan 21 17:10:29 carbonio postfix/smtpd[6814]: Anonymous TLS connection established from mail-ej1-f41.google.com[209.85.218.41]: TLSv1.3 with cipher TLS_AES_256_GCM_SHA384 (256/256 bits) key-exchange X25519 server-signature ECDSA (P-256) server-digest SHA256
Jan 21 17:10:30 carbonio postfix/smtpd[6814]: discarding EHLO keywords: CHUNKING
Jan 21 17:10:30 carbonio postfix/smtpd[6814]: NOQUEUE: filter: RCPT from mail-ej1-f41.google.com[209.85.218.41]: <xxx@gmail.com>: Sender address triggers FILTER smtp-amavis:[127.0.0.1]:10026; from=<xxx@gmail.com> to=<xxx@xxx.net> proto=ESMTP helo=<mail-ej1-f41.google.com>
Jan 21 17:10:30 carbonio postfix/smtpd[6814]: warning: permit_tls_clientcerts is requested, but "smtpd_tls_ask_ccert = no"
Jan 21 17:10:30 carbonio postfix/smtpd[6814]: NOQUEUE: filter: RCPT from mail-ej1-f41.google.com[209.85.218.41]: <xxx@gmail.com>: Sender address triggers FILTER smtp-amavis:[127.0.0.1]:10024; from=<xxx@gmail.com> to=<xxx@xxx.net> proto=ESMTP helo=<mail-ej1-f41.google.com>
Jan 21 17:10:30 carbonio postfix/smtpd[6814]: 0D1F1888475: client=mail-ej1-f41.google.com[209.85.218.41]
Jan 21 17:10:30 carbonio postfix/cleanup[13930]: 0D1F1888475: message-id=<CADzRGOMmJN0M2p95L10ZNukmReNoVr2h96ZPyMbHwytO7RPTtw@mail.gmail.com>
Jan 21 17:10:30 carbonio postfix/qmgr[6649]: 0D1F1888475: from=<xxx@gmail.com>, size=3155, nrcpt=1 (queue active)
Jan 21 17:10:30 carbonio postfix/smtpd[6814]: disconnect from mail-ej1-f41.google.com[209.85.218.41] ehlo=2 starttls=1 mail=1 rcpt=1 data=1 quit=1 commands=7
Jan 21 17:10:30 carbonio amavis[5782]: (05782-01) ESMTP :10024 /opt/zextras/data/amavisd/tmp/amavis-20240121T171030-05782-ImKaIA0w: <xxx@gmail.com> -> <xxx@xxx.net> SIZE=3155 Received: from carbonio.xxx.net ([127.0.0.1]) by localhost (carbonio.xxx.net [127.0.0.1]) (amavisd-new, port 10024) with ESMTP for <xxx@xxx.net>; Sun, 21 Jan 2024 17:10:30 +0100 (CET)
Jan 21 17:10:30 carbonio amavis[5782]: (05782-01) Checking: K-91KOpAGZVK [209.85.218.41] <xxx@gmail.com> -> <xxx@xxx.net>
Jan 21 17:10:30 carbonio postfix/amavisd/smtpd[8204]: connect from localhost[127.0.0.1]
Jan 21 17:10:30 carbonio postfix/amavisd/smtpd[8204]: discarding EHLO keywords: CHUNKING
Jan 21 17:10:30 carbonio postfix/amavisd/smtpd[8204]: CC418888476: client=localhost[127.0.0.1]
Jan 21 17:10:30 carbonio postfix/cleanup[13930]: CC418888476: message-id=<CADzRGOMmJN0M2p95L10ZNukmReNoVr2h96ZPyMbHwytO7RPTtw@mail.gmail.com>
Jan 21 17:10:30 carbonio amavis[5782]: (05782-01) K-91KOpAGZVK FWD from <xxx@gmail.com> -> <xxx@xxx.net>, BODY=7BIT 250 2.0.0 from MTA(smtp:[127.0.0.1]:10025): 250 2.0.0 Ok: queued as CC418888476
Jan 21 17:10:30 carbonio postfix/qmgr[6649]: CC418888476: from=<xxx@gmail.com>, size=4106, nrcpt=1 (queue active)
Jan 21 17:10:30 carbonio amavis[5782]: (05782-01) Passed CLEAN {RelayedInbound}, [209.85.218.41]:45111 [209.85.218.41] <xxx@gmail.com> -> <xxx@xxx.net>, Queue-ID: 0D1F1888475, Message-ID: <CADzRGOMmJN0M2p95L10ZNukmReNoVr2h96ZPyMbHwytO7RPTtw@mail.gmail.com>, mail_id: K-91KOpAGZVK, Hits: -0.806, size: 3121, queued_as: CC418888476, dkim_sd=20230601:gmail.com, 824 ms
Jan 21 17:10:30 carbonio postfix/smtp[13931]: 0D1F1888475: to=<xxx@xxx.net>, relay=127.0.0.1[127.0.0.1]:10024, delay=0.94, delays=0.08/0.02/0.01/0.83, dsn=2.0.0, status=sent (250 2.0.0 from MTA(smtp:[127.0.0.1]:10025): 250 2.0.0 Ok: queued as CC418888476)
Jan 21 17:10:30 carbonio postfix/qmgr[6649]: 0D1F1888475: removed
Jan 21 17:10:31 carbonio postfix/lmtp[13946]: CC418888476: to=<xxx@xxx.net>, relay=carbonio.xxx.net[123.456.789.123]:7025, delay=0.21, delays=0.09/0.06/0.04/0.02, dsn=2.1.5, status=sent (250 2.1.5 Delivery OK)
Jan 21 17:10:31 carbonio postfix/qmgr[6649]: CC418888476: removed
This looks to me like a completely successful delivery. But the email doesn't show up, neither in the web client nor in IMAP. I also tried exporting my inbox, the emails since half past one don't show up. There are several from different senders in logs.
The only thing I did at the time is creating another alias for my account (that was alias number 38), creating a persona with that alias in the account and sending an email with that persona. Since then, no more emails have arrived in my inbox. I have deleted both persona and alias now, but that didn't help.
I've also restarted Carbonio and even rebooted the whole server for good measure. Still no new mails in my inbox.
Help! I'm panicking! 🙁
Does anybody have an idea what the problem might be? Where I could look?
I found this in mailbox.log:
2024-01-21 17:56:43,530 INFO [LmtpServer-1] [name=xxx@xxx.net;mid=6;ip=123.456.789.123;] lmtp - accepted and discarded message from=xxx@gmail.com,to=xxx@xxx.net: local delivery is disabled
Which explains the behaviour, I guess, but why would local delivery be disabled for my account? And how?
Hm, zimbraPrefMailLocalDeliveryDisabled was set to TRUE for my account. I set it to false, and now I'm receiving emails again.
But how on earth did that happen? Any hints?
Hm, I think I may have accidently hit what is called "Keine lokale Kopie der Nachrichten speichern" (roughly "Don't save a local copy of the messages") in the German admin panel, in the forwarding settings of my user. At least I found that activating this switch will set zimbraPrefMailLocalDeliveryDisabled to TRUE.
Phew.
I had the same problem, thanks for the hint! No idea how this setting was activated (only on the first account, that was created).
It happened the same thing to me.
But this time Enabling the option : "Allow user to modify minum interval between checks" under "Receiving mail" (approximate translation from italian)
Practically, when you change an option to allow users to check if there is new mail, it disables the local delivery and the user do not receive anything anymore.
Either this is bug or the i18 strings are wrong and you think you're activating something, but instead is something else.
PLEASE CHECK THIS
Could you please elaborate the issue a little bit more? If it is a bug then I will forward it to the devs.
Regards,
Sharif